#TheWarmingStore Avis 80

Horrible scammy company. Bought a very expensive infrared heating pad from them, which immediately started acting like it had a short, turning off and on. I emailed them asking for help. I had also paid extra for their extended warranty so i thought no way would this be an issue. They emailed back asking for order number and photo of receipt, even though i hd already included it in the first email. Sent it again, and they never responded. Sent it again. Waited a couple weeks and finally called! They said since it was now more than 30 days that i should go away and contact the manufacturer of the pad! I said but i bought the extended warranty even, they said they didnt care. They gave me a supposed phone number to call The manufacturer (UTK) amd the phone number rang to nowhere….what a scam company!

I ordered a bag from thewarmingstore.com on 02/10/2026 and paid $76 via PayPal (the seller is listed as JustBrand Limited in the PayPal app). The seller emailed me on 02/19 that the bag was out of stock. I requested a refund on the same day, but then I received no response or refund from PayPal. I emailed the seller again on 02/25 and received no response. I went online to PayPal on 02/27, reported the problem, and submitted a dispute. I received a full refund from PayPal 5 minutes after my submission. My lesson is to use PayPal when buying from an unknown seller.

Terrible customer service. Sold a faulty set of gloves. Long story short. The return process is a nightmare. They charge you shipping to return a faulty product. Do not recommend this scammer store

I ordered a pair of heated socks 1/24/26. It advertised 3-5 day delivery. I had not received notification that they shipped, so I emailed the company 1/31/26. They sent an email the next day saying that my order was still "warming up," without any additional information on when it would ship. I followed up the next day asking for more information with no response. I then emailed again 2/5/26 and 2/7/26 asking for a refund since my product had not shipped. I received no response. On 2/11/26 I received notice that my item had shipped despite asking for a refund. I emailed them again voicing my frustration with no response. They arrived 2/14/26. I shipped them back 2/23/26. We'll see if they refund me. It seems very unlikely with their total lack of communication.

I ordered a pair of Hestra ski gloves which was priced less than other retailers by about 20%. After three days, I sent an email requesting shipping information. There was no reply from The Warming Store. Two days after that, I called and was connected to a customer service person who, at first, told me the gloves may ship in three more days (which would be a week after I ordered them). I asked why there was a delay, did not get a straight answer until I pressed the person, and was told the gloves were back ordered and they could not promise they would be sent even in three days. The gloves were advertised as in stock and available. I canceled the order but have not received a refund as of the date of writing this review.

I have been planning an outdoor trip for this very cold weekend and needed a new charger for my heated gloves. I ordered the charger from The Warming Store well in advance and was promised prompt delivery. Today I got an email from them saying they are out of stock and will not be able to deliver until after I am gone. I called and spoke to a "customer service" person who was no help at all and said they were out of stock. He asked if I wanted to cancel the order, and I said no, I wanted what I ordered and paid for!!! Why didn't they tell me they were out of stock in enough time for me to order from another company?

Ordered snow cleats with $79 one-day shipping (via FedEx) and received the package in 3 days. The product is bigger than size chart indicates so I needed to return it. Sent 2 emails to the company "support email" with no responses. Called "888" phone # and spoke to someone, probably not in USA. Would not credit the shipping charge for failed 1-day delivery--said they don't count Sat and Sun (which is not on the website). Said there was no one to speak to at "the store". After much discussion, send return email and I have to pay return postage. Not in the customer business!!

When you call they will not let you speak to a manager or anyone above them. Always the same lady answering the phone and putting on hold to never speak to the boss. Incompetence at its best!! DO NOT BUY THERE CHEAP GARBAGE! Heated insoles are worthless. ONE HUNDRED DOLLARS DOWN THE TOILET.

This company is an absolute joke! I got heated slippers for Christmas and one of the slippers does not fully heat so I reached out via chat and was emailed and two separate times that I would get a return shipping label and never did. When I tried calling the recording said I was next in line and then a new recording message said they would return my call and I was hung up on. Mind you they never asked for my return phone number, and they never did call me back. I've reached out so many times I don't know what to do anymore. The issue I'm having is covered under warranty. I did enter a complaint on the better Business bureau site as well.
I have updated my review to two stars because after this was reported to the better Business bureau and my review was published through trust pilot, the owner reached out to me and offered me a full refund, which I did receive today. I should not have had to go through all of this in order to get it though. I would still urge people to be careful working with this company.

WARNING - Fraudulent activity. This business (The Warming Store) does not respond to emails and deliberately avoids addressing customer issues. I have made multiple attempts to contact them with no response or resolution. At this point, it feels intentional and deceptive.

This is not how a legitimate business operates. Consumers should stay far away — this company should not be in business. Do not buy from this company

I have been trying to purchase a replacement battery for my jacket for a month now. Two emails were sent and not acknowledged. I called twice and spoke with customer service representatives who were not in the least helpful. I requested to speak with a supervisor and was denied that request. The last representative (Rosanna) I spoke with told me to go on the chat and send photos (which I had already provided over email) as this was the quickest solution and she would watch for the chat. I've been waiting for a response to my chat for 28 min so far and it says "currently replying in under 55 minutes." The complete lack of customer service is appalling. If I ever get my battery, I will never do business with this company again.

Update: I was finally able to speak with someone and have my issues resolved. My account was refunded.

I do not recommdnd this place! I ordered a boot dryer, order number 529477. It was delivered on 12/22/2025 however it does not work properly- it does not dry the boots. I requested assistance to return this product and receive a reimbursement or replacement. On the website, it states email is the best contact method. I have sent 8 emails and no response. I have tried calling 12 times. I am put on hold then the line cuts. They also ignore the Better Business Bureau. I would not recommend this company or the products they sell based on my experience.

My mother ordered gloves from the warming store on December 10 and the order was processed and she never received any gloves and the gloves were like almost $185. They never responded to any of the emails we sent to verify the order status and then I helped her request a refund via email and they never responded to that except to issue another Automated email saying that the gloves were on deck to be shipped. That’s like like a month later almost so we’re going through her credit card issuer to dispute the transaction at this point.

Terrible customer service. Took 3 weeks to get the product which eats into their crazy 30 day return policy which is the EXACT SAME for Exchange…we just wanted to get a smaller size (net neutral to them with our expense for shipping) and it was 34 days after ordering and their ‘policy’ will not allow for EXCHANGE….even if we wanted to buy a more expensive product. Totally backwards customer service. Stay away at all costs…buy elsewhere…lack of flexibility here is impossible to buy as a gift for anyone. Literally worst customer service I’ve ever experienced.

Bought jackets so tiny
They did not fit
They did not come with battery packs
Total sh*t 💩

Received the item and it works, however it states battery last 2+ hours and only lasts 1 1/4hours. After I made this order, I began getting spam emails from all other kinds of wwarming clothing companies. So beware, they sell your information.

I bought a pair of leather warming gloves. The website made it clear that you need to measure hands for the correct fit, which I did. There is no advice to measure your wrist. I ordered a medium size that happened to be called open box. No description indicated anything different about this product, but it was the same price as the product that wasn't labeled as 'open box'. I got the gloves after a while, not a quick delivery, I tried on the gloves out of the box, they fit. Then I put the batteries in the pocket on the wrist and I could barely get the gloves on and could not move my wrist once I had them on. I called the company, and they said "No refund or exchange because it was a discounted price". It was not a discounted price; I paid the same price! I'm waiting for a return call from a manager. If I get a satisfactory resolution to this problem, I will update my review.

So far I am very dissatisfied with this company. I ordered a vest on December 14 and have not received any updates on when it may ship. I have emailed 3 times and called once. I have never got an email back. Now I know it’s only been 4 days but an update would be nice, and after reading these reviews I am nervous I may not even get it.