Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Voir plus
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Lisez les avis des autres
COUNTERFEIT! DO NOT BUY FROM OR TRUST THEM! Unfortunately I purchased a couple of watches which, when taken to an authorized repair agent, were found to be FAKES - this is why they insist on their... Voir plus
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Voir plus
I am extremely elated with my Diesel Watch purchase. TWM is an Authentic, Genuine and Reliable online retailer. TWM partners with DHL providing an express tracking service which was astoundingly quick... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Coordonnées de contact
3 Mount Street, Auckland Central, 1010, Auckland, Nouvelle-Zélande
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,0
Bien
131 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de The Watches Men
Hi Graham,
Thank you so much for the 5-star review! 🙌
We’re really glad to hear your Quantum watch arrived.
Enjoy your new watch, and if you ever need anything or are looking for your next piece, we’re always here to help.
-The Watches Men
Communication was very good
Communication was very good! Happy to sort out any problems very quickly
1 décembre 2025
Avis spontané
Réponse de The Watches Men
Hi Jaedyn,
Thank you for your review! We’re really happy to hear you had a great experience with us. Our team is dedicated to resolving any issues quickly and making sure every customer feels supported from start to finish.
If there’s anything more we can do to make your next experience a full 5 stars, we’d love to hear from you.
- The Watches Men
Réponse de The Watches Men
Hi Mike,
Thank you so much for your kind words! We're really happy to hear you loved the watch and that delivery was nice and fast.
We truly appreciate your support and hope to see you again soon!
– The Watches Men Team
Very easy process I received the…
Very easy process I received the tracking info within a day or 2 from ordering and everything arrived as described I was very happy with my order the items I got are clean 🧼 😮💨🤌🏽💎🔥 thanks again team! 😊
9 novembre 2025
Réponse de The Watches Men
Hi K H,
Thank you so much for your review and for ordering with us! 🙌
We’re really glad the process was smooth, your tracking came through quickly, and that everything arrived clean and exactly as described.
We appreciate your support and hope to see you back again soon!
The Watches Men
Fast delivery and trusted company
6 novembre 2025
Réponse de The Watches Men
Hi Jen,
Thank you so much for your kind review and for trusting us with your order 🙏
We’re really glad to hear your watch arrived quickly and that you had a great experience.
Réponse de The Watches Men
Hi Fareen,
Thank you so much for your review! We're really happy to hear that you love your new watch. 🙏
It means a lot to us, and we’d be thrilled to help you again anytime.
Enjoy your new timepiece!
The Watches Men
Réponse de The Watches Men
Hi Betsy,
Thank you so much for your great review! We're really glad to hear you’re happy with the quality. 🙏
If you ever need anything else, we’re always here to help.
The Watches Men
It was an amazing experience ordering…
It was an amazing experience ordering from here. My Maserati potenza watch was authentic, beautiful and the delivery arrived in no time. Overall process was very smooth. Extremely happy and would order again.
29 octobre 2025
Réponse de The Watches Men
Hi Kriti,
Thank you so much for the wonderful review!
We’re really happy to hear that you loved your Maserati Potenza and that the whole process—from ordering to delivery—was smooth and fast. 🙏
We truly appreciate your trust and would be thrilled to help you again anytime.
Enjoy your beautiful new watch!
The Watches Men
Réponse de The Watches Men
Hi Lindsay,
Thank you so much for the lovely review!
We’re really glad to hear you had a great experience and that our communication was helpful. 🙏
If you ever need anything at all, we’re always here to assist.
The Watches Men
Great product
Great product, very well packaged and got it delivered within a day. Definitely shop more in future
27 octobre 2025
Réponse de The Watches Men
Hi Harjot,
Thank you so much for the great review!
We’re really happy to hear you loved the product and that it arrived so quickly. 🙏
We appreciate your trust and would be glad to have you shop with us again anytime.
The Watches Men
Very happy
Watch was genuine and brand new , delivered quickly and securely. Very happy
27 octobre 2025
Réponse de The Watches Men
Hi April,
Thank you so much for your lovely review!
We’re really happy to hear that your watch arrived exactly as expected🙏
If you ever need anything else, we’re always here to help.
The Watches Men
Réponse de The Watches Men
Hi Sheena,
Thank you so much for your review!
Glad to hear the delivery was fast and the quality met your expectations — your son will definitely be happy at Christmas! 🎁🙌
If you need anything else, feel free to reach out anytime.
The Watches Men
Fast delivery and authentically quality…
Fast delivery and authentically quality watches.
16 octobre 2025
Réponse de The Watches Men
Hi Judine — thanks so much for the 5⭐ review!
We’re thrilled to hear your order arrived quickly and that you’re happy. Enjoy the new watch!
Nice product
14 octobre 2025
Réponse de The Watches Men
Thank you, John! We're so glad you’re happy with your purchase 😊
We hope you enjoy your new Beverly Hills Polo Club watch and appreciate you taking the time to share your feedback.
— The Watches Men Team
Very good experience 👌
The customer service team responded immediately sorting the issues im very happy with the team. Thanks you
14 octobre 2025
Réponse de The Watches Men
Thank you so much for your kind words! 🌟
We’re thrilled to hear you had a great experience and that our customer service team could assist you promptly. Your satisfaction means a lot to us. We truly appreciate your support and look forward to serving you again soon!
— The Watches Men Team
Réponse de The Watches Men
Hi Tracey,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear your watch arrived promptly and in perfect condition — that’s exactly what we strive for!
Enjoy your new timepiece, and please don’t hesitate to reach out if there’s ever anything we can assist with.
Warm regards,
Customer Care Team
My 1st experience
When I first placed my order for the watches, I was genuinely concerned about the authenticity of the website and the products, especially given the surprisingly low prices. I feared the watches might be counterfeit or that the site itself could be unreliable.
However, The Watches Men proved me completely wrong. The watches I received are authentic, beautifully crafted, and exceeded my expectations in both quality and style. I’m absolutely thrilled with my purchase, and the affordability makes it even better. I’m already planning to place several more orders in the near future.
9 octobre 2025
Réponse de The Watches Men
Thank you so much, Shazleen! 🌟
We truly appreciate you taking the time to share your first experience with The Watches Men. We completely understand those initial concerns — it means a lot that you gave us a chance and trusted us with your order.
We’re thrilled to hear that your watches exceeded your expectations in both authenticity and quality. Our team works hard to source genuine timepieces at the most competitive prices, so your feedback really makes our day.
We look forward to serving you again soon and helping you grow your collection even further!
Warm regards,
The Watches Men Team ⌚✨
Authentic & Amazing
I am extremely elated with my Diesel Watch purchase. TWM is an Authentic, Genuine and Reliable online retailer. TWM partners with DHL providing an express tracking service which was astoundingly quick. I will be ordering again in the future. Thank you so much 🥰🥰
8 octobre 2025
Réponse de The Watches Men
Thank you so much, Mayank! 🙏✨
We’re absolutely delighted to hear how happy you are with your Diesel watch and your experience with The Watches Men (TWM). Authenticity and reliability are at the heart of everything we do, and it’s wonderful to know that our DHL express service delivered just as quickly as expected!
Your kind words and trust mean a lot to our entire team. We can’t wait to have you back for your next order — we’ll make sure it’s just as seamless and satisfying.
Warm regards,
The Watches Men Team ⌚💎
The watch arrived was faulty. I have to pay for shipping!!!
The watch arrived was faulty and with issues with damage on the strap, they requested I ship it back to them for a replacement but they do not cover the cost of returns! Was advised they may provide a store credit to cover the cost of return shipping. Do not use this store you’ll have to cover the cost when
they send you a broken product. Terrible customer service.
1. You are correct I have. Stated replacement above. + also the watch stopped working within the first hour.
My exact complaint is that when your products are experiencing a fault or damage that it being only 7-11$ means I should pay for it without complaint, it should be a cost you absorb not the customer, not for me to go lucky me I’m being reimbursed in store credit I’m never going to use.
The casual remarks devaluing my complaint because I utilise your sale is a great touch too.
I will return the watch for a full replacement, I will cover the cost as you refuse to send a shipping label to do this and you can keep your store credit a store that has policies expecting customers absorb their costs when there’s an issue is not a store I will be using again.
4 you cannot say the return cost is no cost to me it is an upfront cost that I have to pay to get my replacement and can only be reimbursed in credit to shop with you again. So it is very much my cost to go to the post shop
7 octobre 2025
Avis spontané
Réponse de The Watches Men
Update: (📩 Dear customers: This issue has since been fully resolved, and we remain committed to ensuring every customer’s satisfaction — your happiness is always our top priority.)
"Thank you for sharing your feedback. We would like to clarify a few points for transparency:
1. You contacted us regarding a damaged strap, and we immediately provided our return address for a brand new Replacement, not a repair.
2. Your order was purchased at a 30% discounted rate with Free Shipping.
3. We also offered to cover your return cost (around NZD 7–11 only) via store credit, once you share the return receipt.
4. The Replacement watch shipping will be fully covered by us, at no cost to you.
We sincerely apologize for the inconvenience — this is not the experience we aim to deliver. While rare, product issues may occur, and we’re continuously improving our quality checks to prevent this in the future.
Thank you for your understanding."
Just the ability to get a watch that…
Just the ability to get a watch that I’ve wanted for so long made easy with afterpay payment option
7 avril 2025
Réponse de The Watches Men
Hi Aven
Thank you so much! 🙌
We’re thrilled you finally picked up the watch you’ve been eyeing, and that Afterpay made the process easy. Enjoy your new timepiece!
Wear it in good health,
The Watches Men Team
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