I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Voir plus
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Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Voir plus
L'entreprise a répondu
Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
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4,8
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You had my wished for wine in your…
You had my wished for wine in your website
The whole process was professional With a speedy delivery.
I will certainly buy again
5 juillet 2026
Highly efficient and prompt delivery of…
Highly efficient and prompt delivery of excellent wine!
30 juin 2026
An amazing collection of premium Rosè…
An amazing collection of premium Rosè used Avios to purchase
Delivery fast and reliable
5 juillet 2026
Since buying wine from the the Wine…
Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
29 juin 2026
Easy ordering
Easy ordering. An excellent selection of wines.
Quick delivery. Very happy.
3 juillet 2026
Réponse de The Wine Flyer
We're delighted to hear that you found the ordering process easy and straightforward. We work hard to make purchasing with us as simple as possible, so it's great to know that was reflected in your experience. Enjoy! 🙂 Ellie
Arrived on time.
29 juin 2026
Réponse de The Wine Flyer
Thank you for your feedback.
We're delighted to hear that your order arrived on time. Providing a reliable delivery service is very important to us, so it's great to know everything went smoothly with your order. 🙂 Ellie
Réponse de The Wine Flyer
Thank you for your feedback!
We're delighted to hear that you found the ordering process easy and that your order arrived the very next day. Providing a smooth shopping experience and fast delivery is something we always strive for, so it's great to know we met your expectations. 🙂 Ellie
Very fast well packed delivery
Very fast delivery in an extremely well packed box of 12 bottles.
2 juillet 2026
Réponse de The Wine Flyer
Thank you for your wonderful feedback!
We're delighted to hear that your order arrived so quickly and that you were pleased with the packaging. We take great care to ensure our bottles are packed securely for transit, so it's great to know this was reflected in your experience.
We hope you enjoy your purchase and look forward to serving you again in the future. 🙂 Ellie
Easy ordering
Easy ordering. Quick delivery.
No longer mixed cases of non-European wines. ??
1 juillet 2026
Réponse de The Wine Flyer
Thank you for your review!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon. Ellie 🙂
Your prices are far too expensive…
Your prices are far too expensive otherwise, very good, tracking and delivery etc.
1 juillet 2026
Réponse de The Wine Flyer
Thank you for taking the time to leave your review.
We’re pleased to hear that you were happy with the tracking and delivery experience, but we’re sorry to see that you felt our pricing was too expensive.
The Chardonnay selection you purchased works out at £12.90 per bottle. With the added benefit of being able to pay for the case almost entirely using Avios, we believe this represents a fair price for 12 bottles of fantastic, carefully considered wine.
We have also price checked the whisky mentioned, and our price is aligned with other retailers. It is also worth noting that our product is the 1-litre bottle, whereas many supermarkets and other retailers typically stock the smaller 70cl version.
We really do welcome all feedback from our customers, and we will certainly pass your comments and suggestions on to the relevant team for review.
Thank you again for your feedback, and we hope to welcome you back to The Wine Flyer soon.
Kind regards,
Helen
Great selection and very speedy…
Great selection and very speedy delivery. Would recommend and will use again.
1 juillet 2026
Réponse de The Wine Flyer
Thank you so much for your kind review! We're delighted to hear that you were pleased with both our selection and speedy delivery. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Kind Regards,
Michaela.
I am sick and tired of being asked to…
I am sick and tired of being asked to write pointless irrelevant reviews, one can’t even breathe without someone asking for a review! They are pointless because it is so easy to raise your review status if you get a bad one, I know because I worked for a company that asked all the staff and their friends, family etc.. to write great reviews, they are worthless and every time I see reviews (especially high numbers) I ignore them or take them with a pinch of salt. They don’t hold any esteem, they are nothing. So from now on I will just rate randomly because it means nothing.
1 juillet 2026
Réponse de The Wine Flyer
Hi David,
Thank you for taking the time to share your thoughts.
We understand that review requests can feel frustrating, especially when they are received frequently across many different businesses. However, we do want to reassure you that we take customer reviews seriously and review all feedback we receive.
You will notice that we have also contacted you privately to respond to this.
Our reviews are intended to reflect genuine customer experiences, and you will notice that almost all of them have order numbers attached. This helps ensure that feedback is linked to a real purchase or interaction, and that the experiences being shared are authentic and relevant.
We appreciate that you may feel strongly about review platforms more generally. That said, random and unusually poor ratings can make it harder for businesses and future customers to understand genuine service experiences. There is also a noticable impact to the over al Trust Score that has been achieved through a number of years of excellent service.
We would kindly ask you to consider whether the rating accurately reflects your interaction with us, I am also personally available to discuss your experience should you have any concerns. I can also show you how you can adjust your preference within the review platform and receive no further invitiation from us or any other company.
I very much hope that this demonstrates the integrity with which we operate and encourages a fair solution.
Kindest regards and I very much hope you are enjoying your Sunshine and Sips as well as the bonus Avios
Réponse de The Wine Flyer
Hello,
Thank you so much for the fantastic review!
Kind regards,
Helen
Réponse de The Wine Flyer
Thank you for your lovely review!
We're so pleased to hear that you received great service and that your wine order arrived in less than 24 hours. We know how important fast delivery is, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
Kind Regards,
Michaela.
Réponse de The Wine Flyer
Thank you for your fantastic review!
We're delighted to hear that you found great value using your Avios and that your order arrived quickly. It's always wonderful to know our customers are enjoying both the savings and the service.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind Regards,
Michaela.
Réponse de The Wine Flyer
Thank you for your lovely review!
We're delighted to hear that you enjoyed the wine and that everything arrived looking great and was delivered to the correct address.
Thank you for taking the time to share your feedback. We really appreciate your support and hope you enjoy your wines!
Best wishes,
Michaela.
I made a mistake in my order-…
I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Thank you 😊
6 juillet 2026
Avis spontané
Réponse de The Wine Flyer
Thank you so much for your kind review! 😊
We're delighted to hear that our customer service team was able to help resolve the issue quickly for you. Mistakes happen to all of us, and we're glad we could get everything sorted in a way that made the experience a positive one.
Your lovely feedback really means a lot to the team, and we'll be sure to pass on your comments.
Thank you for choosing us, and we hope to serve you again soon!
Best wishes,
Michaela.
Quick, Reliable, Interesting
Normal prompt service with well tracked delivery DPD. Interesting selection of wines
29 juin 2026
Réponse de The Wine Flyer
Thank you for taking the time to leave your feedback. 🙂
We're delighted to hear that you've experienced our usual prompt service and found the DPD tracking updates helpful. It's also great to know that you enjoyed the selection of wines included in your order.
We really appreciate your continued support and hope you discover some new favourites among the wines.
Ellie
Réponse de The Wine Flyer
We're delighted to hear that you were pleased with the selection of wines and that your order arrived so promptly. We work hard to offer a varied range of quality wines alongside a reliable delivery service, so it's wonderful to know we've met your expectations. 🙂
We really appreciate your support and hope you enjoy every bottle.Ellie
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