Thezflipcase Avis 

39
•
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Purchasing was easy, selection is fairly good but, the screen portion of the cover will not stay on. The back does, no problem, every time I open the phone, the screen portion comes off. Very frustra... Voir plus

Noté 1 sur 5 étoiles

Broke after a week, long shipping delays, overpriced... Got caught by the important digital marketing presence. Don't do the same. No willingness nor signs they will actually reply to my complaint.

Noté 2 sur 5 étoiles

Phone inexplicably turned itself off after about 4 weeks of use. Cannot hard reset or do anything it seems to get to reactivate, so have had to return it for an exchange unit. It is incredibly frustra... Voir plus

Noté 4 sur 5 étoiles

Overall I am pleased with my purchase of the Z Flip Case for my Samsung Galaxy Z Flip8 phone. The case arrived without undue delay and was not difficult to install. It is attractive and the fold out... Voir plus


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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2,4

Tous les avis

(39)

32 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Not a good case

The case that I ordered did not hold up. The piece that goes over the fold broke off after using it for one day. I contacted them to return it and have not heard back in over a week. I would not recommend buying from this company.

1 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY!!!

DO NOT BUY FROM THIS COMPANY!!!! I sure wish I had read reviews about this company, before wasting $60+dollars. I'm not the only person who didn't receive what I ordered and have been ghosted by the scam company! Don't waste your money these people are awful and thieves. The proof is in the multiple reviews stating the same.

19 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Order Incomplete and No Response from Seller

I’m leaving a 1-star review due to receiving an incomplete order and not receiving a response from customer service.

I’m extremely disappointed with my experience ordering from this seller.

I placed an order on March 1 for both a phone case and screen protectors. According to the shipping status, both items were shipped together. However, when my package arrived on March 19, it contained only the screen protectors oddly packaged between two pieces of styrofoam wrapped in packing tape, and the phone case I ordered was completely missing.

I contacted the company using the provided email address immediately after receiving the package and have yet to receive any response. The lack of communication is concerning and leaves me questioning the reliability of this seller.

I was genuinely looking forward to this case and hope this issue can still be resolved, but the absence of customer support so far has been frustrating. Buyers should be aware that if there is a problem with an order, getting a response may not be easy.

19 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Zero Review, Do Not Buy From China

I would give a zero star if I could. I bought ZFlip 7 cases thinking I would return one or two of them. I one case I wanted to keep was for a ZFlip5, so it did not fit. I requested a return and they gave me an address in China. The postage alone is greater than the cost of the cases. And my shipper said they was not guarantee of receipt, hence no refund.

28 février 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could rate lower than 1 star I…

If I could rate lower than 1 star I would! This company not only sells and ships absolute garbage products that don't work properly, but even worse.... This company is IMPOSSIBLE TO EVEN SPEAK WITH MUCH LESS GET ANY CUSTOMER SERVICE/SUPPORT FROM! I've sent ateast 10 emails, and called so many times to the FAKE number supposedly in Maryland here in the US they have for support on their website I can't even tell you the number at this point! They should be SHUT DOWN!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

15 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Opgelicht voor een plastic flip case.

Ze stuurden de verkeerde flip case. Ik wilde omruilen maar dat kon niet. Kreeg wel 30% KORTING maar ik wilde gewoon mijn geld terug. Het was gewoon plastic rommel. Zeker geen €70,00 waard. Gewoon ingetrapt. Nooit meer iets van gehoord. Ik denk dat ik gewoon ook ben opgelicht. Ik zal zeker niet de enige zijn. Dus mensen, KOOP NIET BIJ DIT BEDRIJF.

29 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered a case for my Galaxy Z flip 7…

I ordered a case for my Galaxy Z flip 7 on 11.17.25. By 11.30.25 I was still waiting for the case to arrive. It cost $67.89. When I tried to contact their customer support, the phone was disconnected. I looked through my emails and realized that I'd never received any sort of confirmation from them. I'd really like to STOP using Amazon for everything, but then something like this happens. Not sure if i can get my money back.

17 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Broke instantly

Absolutely horrible experience! The phone case i waited almost 2 weeks for broke the moment I put it on! The screen protector is cheap plastic that cracked instantly, which then caused "the hinge Proctor " to break right off. Plastic junk and any review saying otherwise is a paid one!

26 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam / lies: NOT a metal case

The ad showed a metal case. The invoice refers to a metal case. The video shows a very sturdy metal case that screws together. I received a cheap plastic piece of junk. I tried to contact the company but their phone number is disconnected and the chat is offline and they didn't respond to my email.

22 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Sent me a case for the wrong phone

They sent me a case that wasn't even for a Flip, it was like a normal Galaxy case or something. I reached out asking if I could have a refund or return it and never received a response. It took like almost a month for the case to get to me, so I don't even want another case at this point, I just want my money back lol

21 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Bad Experience

I ordered and received a case, which was advertised as "full protection". However, there is no protective covering along the "folding" strip of the phone. Also, the case is made of plastic which is thin and somewhat flimsy, not appearing to be able to provide "full protection". Furthermore, on the cover that the item came in, it is advertised as "standard protection". I have tried to email this company 3 times and have tried to ring them 2 times. NO RESPONSE RECEIVED. Do not deal with this company, their customer service is appalling.

6 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Wouldn't even use one of it were free.

Not had the case long and it's already falling to pieces. One of the joint hinges has fallen off and the other is loose.
There's dye transfer from my jeans all over (never happened with any other case).
Can't safely use any wireless charger as it heats up the case to a point where it's too hot to touch.
I've emailed the company and didn't get any response.
Update following Seller's response:
I emailed them referencing this review and made it for the attention of Olivia.
No reply.
The response to this review was clearly an attempt to save face and held no sincerity whatsoever.

28 décembre 2024
Avis spontané
Logo de Thezflipcase

Réponse de Thezflipcase

Hi Matthew,

We’re truly sorry to hear about your experience with our case. This is not the quality we aim for at The Z Flip Case (thezflipcase.com), and we want to make things right for you!

We process and ship orders within 2 days max to ensure a smooth experience, and we now have 10,000+ happy customers worldwide. We also offer PayPal, Apple Pay, and Google Pay, so if you ever feel unsatisfied and don’t receive a tracking number, you’re always able to request a refund—your satisfaction is our priority.

Regarding your issue, our support team may have missed your email, and we sincerely apologize for that. Please reach out again at contact@thezflipcase.com, and we’ll be happy to assist you with a replacement or refund.

Looking forward to resolving this for you!

- Olivia Carter, Customer Support Manager

Noté 2 sur 5 étoiles

Incorrect items sent and unresponsive customer service

Placed two separate orders with this company recently and unfortunately have not had a good experience - both items they sent were wrong. They have sent an item in the colour ordered but a different style. The style is a similar but a cheaper model (I ordered the Shockproof Case with Hinge Protection & Ring Stand but received the Ultra Thin Hard Case) - to have this happen twice with two separate orders is incredibly disappointing and feels deliberate. I have written to them 3 times directly to their email, the first being 10 days ago, and on their contact form and chat and they are very unresponsive and unhelpful.

10 janvier 2025
Avis spontané
Logo de Thezflipcase

Réponse de Thezflipcase

Hi Linda,

We sincerely apologize for the frustration caused by receiving the wrong items—not once, but twice. That is absolutely not the experience we want for our customers at The Z Flip Case (thezflipcase.com). We take order accuracy very seriously, and we understand how disappointing this must be for you.

Our team works hard to ship orders within 2 days max, and we now have 10,000+ happy customers who trust us. We also offer secure payments through PayPal, Apple Pay, and Google Pay, so if you ever feel your issue isn’t resolved, you always have the option to request a refund.

We’re truly sorry if our support team missed your emails—we never ignore our customers intentionally. Please email us again at contact@thezflipcase.com, and I personally guarantee that we will correct this mistake by sending the correct case or offering a full refund.

We appreciate your patience and the chance to make this right.

- Olivia Carter, Customer Support Manager

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