Shan from customer service help me a great big deal today. i have this technical problem with changing an email address which was use before on another account closed months ago. And that was my prima... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Just joined so I'm just getting used to it, had an issue with my pin but support as been brilliant so yes I'm looking forward to the service total money provides
L'entreprise a répondu
Previously would have given a 5 star but just having the worst experience at this present moment. Funds were returned to my account from a 3rd party 4th Sept, and I have been waiting ever since. They... Voir plus
L'entreprise a répondu
My experience with thinkmoney has been excellent so far. Opening the account was straightforward, and I received my account details and virtual card quickly. I was able to add the card to Apple Pay,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de thinkmoney
Écrit par l'entreprise
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Écrit par l'entreprise
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Coordonnées de contact
Orange Building, Media City, Salford Quays, M50 2HF, Salford, Royaume-Uni
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4,4
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Awful
Awful, account locked payment not made to the payees, no contact from any of the team
Pathetic
22 mai 2026
Réponse de thinkmoney
Hi Charlie,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We appreciate your feedback and are disappointed to hear we did not meet your expectations on this occasion.
We’d like to look into what happened with your account and payment. Please contact us through the in-app chat, or give us a call on 0161 779 5000 so we can investigate this further and work on this issue for you. - Emily
I’ve had a great experience
I’ve had a great experience with thinkmoney. The app is easy to use, customer service is friendly and responsive, and managing my finances has become much simpler thanks to their clear and intuitive features. I especially appreciate the transparency and the way they help me stay on top of my monthly budget. I would definitely recommend thinkmoney to anyone looking for a modern, reliable, and user-friendly banking service.
23 mai 2026
Réponse de thinkmoney
We love to hear this positive feedback Cristina, thank you✨
Réponse de thinkmoney
We think so too Keith, thank you for your review✨
Honestly informative
Honestly informative, coherent, and very well presented. That's what all of us what and that what you do so well. Well done.
22 mai 2026
Réponse de thinkmoney
This is wonderful to hear Terry, thank you! 💙
Ana was very helpful very good manners…
Ana was very helpful very good manners any helpful
22 mai 2026
Avis spontané
Réponse de thinkmoney
Ana will be pleased to hear this lovely feedback, thank you for leaving a review James! 💙
Great and quick customer service
Great and quick customer service. Great and easy app user interface.
22 mai 2026
Réponse de thinkmoney
Brilliant to hear, thanks for feeding back! 👏
Ana was very helpful with me on the…
Ana was very helpful with me on the help with the app as i need help she's was lovely thank you
22 mai 2026
Avis spontané
Réponse de thinkmoney
Ana will be delighted to hear this lovely feedback, thank you Heather! 💙
You did not tell me I had to pay for…
You did not tell me I had to pay for the card 3.95 was taken from my account
21 mai 2026
Réponse de thinkmoney
Hi Katrina,
We’re sorry for any confusion regarding the card fee.
There is no monthly fee with our Everyday account; you only pay for certain services. The £3.95 fee for the card is outlined in the account terms and conditions. You can also find this and other charges on our website under ‘Compare accounts’ in the ‘Current account’ section.
If you regularly use services with additional charges, a Smart or SmartPlus account may be a better fit. These accounts include a monthly fee that covers everyday use, with extra charges only applying in certain situations, such as replacing a lost or damaged card.
Please feel free to contact us through the in-app chat feature if you’d like to discuss this further with an agent.
-Ellie
I have found my account very good I can…
I have found my account very good I can keep track of my transactions so I avoid any problems
22 mai 2026
Réponse de thinkmoney
Brilliant to hear, thanks for feeding back Linda! 👏
Vicky
Customer service are always there to help
Cornell my advisor provided me with all the information I needed today.
Brilliant. Thank you 🤩
21 mai 2026
Avis spontané
Réponse de thinkmoney
Thank you for the positive feedback Victoria 💙
Very good
Oh everything went well except face capturing that is was a little bit difficult
20 mai 2026
Réponse de thinkmoney
Thank you for feeding back Julius 💙
Simple and easy to open and use.
Simple and easy to open and use.. no hidden fees or surprises had no problems so far
20 mai 2026
Réponse de thinkmoney
This is exactly what we strive for Sharon 👏
Margie the star
A very professional lady named Margie took my call, she was so pleasant in helping me sort the issue I had with my account. Margie you a star, keep the good work up. You deserve a promotion
I was going close my account but because of your professionalism, am stick with ThinkMoney.
20 mai 2026
Avis spontané
Réponse de thinkmoney
This is brilliant to hear, we will pass this on and I'm sure Margie will be delighted! Thanks for the 5 stars Hussein. ⭐️
Think money are great they have helped…
Think money are great they have helped me sort out my finances over the years and all my bills go into my account for bills that way I know what I have left . It's so helpful. Highly recommend them.
20 mai 2026
Réponse de thinkmoney
Thank you for taking the time to leave us some positive feedback! ✨
Réponse de thinkmoney
We love it too Jemma 💙🩷
Seamless process
Seamless process, makes budgeting easy and complete peace of mind.
Highly recommended.
16 février 2026
Réponse de thinkmoney
Simple and stress-free, just what we like! 😊
I have only just rejoined think money …
I have only just rejoined think money I came back because I missed the excellent service I received Julie fairhurst
19 mai 2026
Réponse de thinkmoney
We're so lucky to have you as one of our customers, thanks Julie! 👏
The company is very professional and…
The company is very professional and the customer care after care is more than 100% and that’s what makes for me.
1 mai 2026
Réponse de thinkmoney
This is exactly what we aim for Francesca 🤩
Réponse de thinkmoney
Thanks so much, Ashley. 😊
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