thinkmoney Avis 

Shocking!!! First time using my Think money account yesterday, first got charged for using my card and then charged for a transfer fee and still haven't received my money into my other bank account? This transfer is for my Rent payment aswell by the way and i have been waiting now for a day!! I contacted them bt live chat and now think money are saying it could be tomorrow now? What a complete FARCE!! I am so angry I will not be using this so called bank again

Shan from customer service help me a great big deal today. i have this technical problem with changing an email address which was use before on another account closed months ago. And that was my primary email i wanted to use again. I did not think of the solution she came up with but it was brilliant. i am very pleased and satisfied with the resolution and service. 👍👍

Absolute thieves!!! Whatever you do DO NOT open an account with them!! They are withholding my money and transferring money to recipients without my CONSENT and are not able to explain why or where the money has gone! There has been ZERO email communication from them and everytime I call I get told that someone from the specialist team will give me call but no one does! Think Money is a complete scam!!!

Do not use thinkmoney.
I sent payments on Tuesday with my own legitimate money. The money never arrived with the people I paid. thinkmoney told me the payments had cleared. After that they closed my account and cut off access to my funds. They did not tell me properly beforehand.
They now say they called me. I had no missed calls, no voicemail, nothing on my phone. That is not contact. That is an excuse after they had already locked me out.
This is my money. They said the payments had gone through. Then the account was shut, I could not get to the balance, and I was given a story about calls that never happened. That is deceit, not service.
If they can freeze or close an account and then claim they tried to reach you when they did not, you have no real control over your own money. I would not put another pound with them. Anyone who needs wages, bills or rent to land on time should go elsewhere.
1 star. Avoid.

Excellent if you're trying to build your credit rating. Easy to use app and excellent customer service. Highly reccomend it.

Jamie A excellent customer service, calm and explained the procedure of thinkmoney DD collection. Well done 5 star you deserve it!!

Am new to think money so can't really say if I like or dislike. But will see how we get on

Previously would have given a 5 star but just having the worst experience at this present moment. Funds were returned to my account from a 3rd party 4th Sept, and I have been waiting ever since. They have been credited back in the past within a few days. Just got them today after logging a dispute, but no explanation for the time delay etc. Cannot get any answers thru the chat line so tried to call someone. Phone says I am calling Manchester - so obviously not! now I have to wait another 15 days just for an explanation on why my funds were received late. very frustrating. Call operator just keeps repeating the same old info.

Tried to make a payment with my phone, old device died last night, payment declined by you due to stating that it was a scam and declined payment then sent me a message on my phone stating i need to call you via text message on the same phone as you declined payment, my phone is not set up to send a reply to your centre

Norzel, was amazing. Thank you for helping get my account back on track :)

My experience with Norzel was excellent he helped me to know how to change my payment l needed to change. Norzel was very friendly and courteous.

It was so easy to do open an every account with thinkmoney thank you so much x

I am absolutely heartbroken, stressed out, and deeply traumatized by how Think Money is treating me. Last week, out of sheer frustration with their terrible service, I lost my temper and called an agent an "idiot." Ever since that moment, I believe I have been blacklisted. The support team is now actively playing games with my livelihood and intentionally holding my money hostage as revenge.I desperately needed funds, so a kind friend went out of his way to deposit cash and send me £360 early Thursday morning at 9:00 AM. In the modern world, every normal bank processes transfers in seconds. But Think Money deliberately altered my account settings so that even a "fast transfer" takes 24 hours. When I begged them to tell me why all my transfers were suddenly being delayed, they completely gaslit me. They played the fool, acted like I was crazy, and cruelly told me nothing was wrong.The worst part is the outright manipulation. On Thursday, the app's AI assistant explicitly told me it could see my £360 transfer. But the moment I begged to speak to a real human being, the human agent lied straight to my face and claimed the payment didn't exist. They held my money all day Thursday. They kept it all day Friday. When I cried out for help on Friday, they cold-heartedly told me it could take two working days—meaning they are forcing me to survive the entire weekend with absolutely nothing. They are leaving me completely stranded.When I desperately demanded to speak to a supervisor or manager to save me from this nightmare, the agent casually told me he would pass on the message—but since the working week ended in 20 minutes, the manager would just call me on Monday. They simply do not care that they have ruined my weekend and left me in financial agony.If you want to be stressed, lied to, targeted, and left penniless over the weekend, then use this bank. Otherwise, save yourself the pain and stay far, far away from this cruel company. Their customer support is pure rubbish.

My experience with thinkmoney has been excellent so far. Opening the account was straightforward, and I received my account details and virtual card quickly. I was able to add the card to Apple Pay, receive my salary and make both card payments and important bill payments without any problems.

The app is clear and easy to use, transactions are displayed promptly, and everything has worked exactly as expected. My physical card was also ordered without difficulty. A reliable and convenient service that has made managing my everyday money much easier.

I found TM over 12 years ago. I went through bankruptcy. My bank sent me at letter, saying I had to find another bank within 30 days! TM was great, they helped me transfer my bank account to them. They I had 2 accounts one for bills another for everyday money access. I stayed with them for 8 yeara . I totally recommend this bank. Especially if you need help with money and bills. Over a month they work out for you what needs to go into bills account and the rest into your every day money. You do have to pay a monthly fee was £12, but it’s worth not having a headache sorting it out yourself.

Norzel - the best rep i have ever dealt with he was amazing cant recommend enough!!

Amazing and perfect service

This is my second review of Think Money Bank who don't seem to be able to help me with finding the missing funds for the purchase of a property. The money has been sent again now directly to our solicitors but has not arrived as yet. The money was sent 3 days ago from a family friends Think Money account direct to our solicitors account but still hasn't arrived. The money was originally sent to my daughters fiancée over 3 weeks ago, it went missing for over a week then popped back into the senders account. I think this is now the 3rd or 4th attempt to transfer the funds. Please check all Google reviews of 1 star and you will see this is not an isolated problem, please can someone from Think Bank call me on my mobile and tell me what the problem is. The longer this goes on the more it is starting to feel like we are being ripped off. Over the last 3 weeks it would seem this money has left the account and then been returned 3 times with no explanation. Think Money rang me yesterday regarding my last review, please can someone from there with a more authority ring me again urgently. They have my details. Thankyou. If you have a Think Money account I suggest you check out my previous review and all other 1 star reviews on all the review sites.