thinkmoney Avis 

it was so quick and easy

This has now become an utter joke. This recurring so called subscription ( which it isnt) is so frustrating. I cannot understand how this has been ongoing for 5 months. If I contact them to inform them of this they just cancel my card. Last month I froze my card on the day it should have occurred. I actually stopped this card transaction. 3 days later think money cancelled my card reason detected fraudulent transaction. Back to square one. This month didnt see the point of freezing my card and yet again it went through. How is it that its only picked up when I actually stopped it going through myself. I have contacted these companies. They appear to change names each month. Its been chargerestore. Capturesure. Olympia is another name .Decline payments . Many more. Same amount same day but different names. They state that they act as a third party for some merchant but can never say which. I have no active subscriptions and fail to understand why these payments continue to go through. Its an obvious scam. My ex husband had a similar issue and Santander identified these companies and stopped future payments. Its the 13th of each month. If I freeze my card after its declined the payment the bank cancel my card. Also if it was a recurring subscription it would be the same amount each month and it isnt

I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie.
He is a SHINING LIGHT in the world of customer service and everything a good agent should be...efficient, understanding and completely aware of my predicament and required resolution. Power to your elbow Jamie... FIVE STARS for you. Thank you

Still not receiving my payment 32pounds i ned to use my payment waiting for 22 hours

Thanks to Jaime from fraud team who guided me through what to do and help stop a potential scam...friendly and very professional

Fantastic speedy service,excellent

I am extremely disappointed with my experience with Thinkmoney.

I received a £4,000 maintenance loan from Student Finance England, which was paid into my Thinkmoney account. I then transferred the money to pay for my accommodation. Shortly afterwards, my account was restricted and then closed, and the £4,000 became unavailable.

Since then, I have spent weeks contacting Thinkmoney by phone and email trying to find out what has happened to my money. I have raised a formal complaint (reference 1885826) and have fully cooperated with every request. Despite this, I have still not been given a clear explanation of where my money is being held or when it will be released.

The most frustrating part has been the communication. Every time I contact Thinkmoney, I am told that there is "no update" and that I must wait. Customer service says they cannot access the team dealing with my case, and the complaints team says they cannot provide any information about the funds. I feel like I am being passed from one department to another without receiving any real answers.

On 30 June, instead of receiving the outcome of my complaint as expected, I received another email saying they had been unable to reach an outcome and that they had extended the investigation until 28 July. This means I still do not know where my £4,000 is or when I will get it back.

This money is my Student Finance maintenance loan and is intended to help me pay for my living costs while studying. Being left without access to it for such a long time has caused me significant stress and uncertainty.

I understand that banks sometimes need to carry out checks, but I believe customers deserve clear communication and timely updates, especially when such a large amount of money is involved.

I hope Thinkmoney resolves this matter quickly. If they do, I will update this review to reflect the outcome.

Card function normal, with exception to using pin ! Didn't recognise my pin number. Upon using app. Following instructed information from call centre. Think based in Inonisia by sound of it. The app feature , show my pin. Failed to work. Each attempt. Sent email, i had viewed my pin. Wack wack oops. Erm no i Didn't. The feature Didn't work. Despite many efforts to resolve. Even so called centre Manager. Just same procedure. I eventually hung up. Made to feel ultimately embarrassed in Aldi. Where was using the Card. Now, supposed to build creditfile ? Bollox. I pay full outstanding balance. Then cant use darn card. Asked earlier in week test the app. Well. Result. 3 out of 10. Features do not work. Auto bot clueless. Going to stick with my mastercard. Having credit cards aint worth the hype.
Poor.

Thebest acunt

I was charged to get money out and charged for card fees

Clown company, certified.

They charge you automatically when opened £5 for a card even when you dont request it and then when you say remove my username and password details im leaving they say we cant, never heard such nonsense in all my life. Even when you leave them your login details will remain active LOOOL, what an elite company

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Response:

Im not talking about monthly fee even thought you charge for making bank transfers etc, i said the card. Additionally, your company said to me we keep your information for 6 years after you leave that isnt the issue, im saying disable my username and password and you said its not possible, embarrassing

Thinkmoney wow amazing

Everything is great, but the fees for the everyday account are too high.

Excellent and easy to use; it is very comfortable. I really liked it.

Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other perks

Margie was able to help me block a unknown transaction on my account delt with my query straight away and put my mind to rest giving me time to look into it. Very professional and a positive result. Thanks

This bank account I have with think money has help me alot with my mental health conditions cause I gave bad anxiety and when it came to money and paying bills would be a nightmare but now with think money that nightmare has been taken away from me now thanks to think money so thank you for that.

They lie they do carry out credit checks and cifas fraud marker checks
I was refused account in 1 second of applying

review of amazing help from Imran. Thinkmoney's manchester office....

sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, this man is an absolute gem and a legend and helped me above and beyond. The absolute best customer service in a very dark time, who's actions quite literally saved my life. Brilliant, professional, caring and without doubt the best ever. Cheers Imran, you are an absolute cracker and one in a million. I detected a Scottish accent, and I live in Dunfermline, there is a good meal and night out awaiting here for you. All the best and I cannot thank you enough, Nick Fenlon

EXCELLENT account. No problems so far. Been with thinkmoney for years.
Thank you to all staff.
Happy new year.