Think Protection Avis 946

The salesperson @ THINK PROTECTION was great, and the System works very well. The reason I gave 4 stars, and not 5, is that the installation instructions are non-existent, so you must use their remote installation help. That may be fine for most people, but I'm a tekkie and want to do all of this myself. So, generally - a 4...which, to me, is great!

Resolved my problems right away

Installation went very well. This is new equipment. Much improvement over 5 year old equipment.

Easy install, straight forward.

Think called me since my system was off line. The problem was that a contractor had accidentally pulled the plug from the wall. Once I reconnected it, we went though a scn of my system and found that some sensors batteries were dead and needed replacing. While I was pleased to solve this problem, I was a little concerned that I was not notified of the problem before. In the future I will ensure my system is up to date and operational. The problem with this situation is that contractor had been in the house a week earlier so I don't understand why it took a week for Think to call me. Anyway, I am now addressing the battery issues with my sensors.

Customer service tech was very helpful and thorough.

Had my system upgraded, the Technician (Maciej) did a wonderful job, explained what he was doing, made sure I knew how things were connected and made it easy for me to understand the reason for any alarms in the future. He was very friendly and patient, very much appreciated.

My system has not been working for several days and Think Protection disconnected the monitoring without telling me despite my having been a client since Feb 2018!

Smooth experience signing up. Great tech support made installation very easy.

My "security system" hasn't been working for over 8 months, and I HAD NO IDEA!!! There is no protection here at all, don't even think about it. I called in to complain, and was blasted with "AS I SAID EARLIER..." The whole point of a securitiy system is for it to be working, the last 8 months I had a false sense of security with crime at an all time high. After calling to complain, SUDDENLY my alarm modem starts beeping, these guys don't give a crap about your security, they don't deserve your money. Stay far away, and don't think twice about going somewhere else. It's all in their name, they make you think you are protected, while not protecting you at all and rude customer service as a bonus gift of garbage. Another huge red flag, is they have no internal monitoring of your system until you figure out that something isn't right and complain; that's not security, it's down right robbery. I got a call back from somone pretending to be a manager, when he told me his title was overseeing techincal support. Long story short, I asked to escalate this as the resolution was not fair, and instead of having his "general manager" call me back, he called me back again. He then started laughing when I explained how upset I was that I was paying for security services, when they weren't even connected and they didn't tell me. The fact that I got an alert after complaining, means they don't care about your family, your home, or you, they just want your money. Laughing at a customer who thought they were being protected with crime at an all time high is the most disgusting behavior of anyone I have dealt with. Laughing, and then hanging up.....................

As a local guide level 5, there is no way that this trust pilot score is accurate at all, they are most likely friends and family leaving reviews or paid reviews. Look at thier google reviews score and this score, the numbers don't add up. Just like the security you think you are paying for, when they aren't providing it, then laughing at you when you want a fair resolution.

My reponse to his response will be short, as I don't want to waste my time with this company anymore and their misinformation.

They have a 3.4 stars rating on google with only 107 reviews, that math simply doesn't make sense. How do they have this many reviews on trust pilot with such a high rating? 1 + 1 does not equal. Long replies can't cover up the fact that they don't monitor their clients. Isn't that the whole point of a security company? I have lived the last 8 months with a false sense of security and offering me 12 months is not only a joke, it's not about money, it's about the prinicipal. At this point, no amount of money will stop me from sharing my fair comment experience about this "security company" that hasn't provided me with security for the last 8 months when I thought I was being protected. I thought wrong, not anymore though.

Works well
Great service in both the initial sale and also the installation

Good service.
Easy to use.
Thank you

Maciej was excellent!

We received such amazing service from Maciej with the sale and implementation of our Think Protection service!

I had a challenge with the installation and he went above and beyond to ensure that we were all set up and in working order. Thank you for such service excellence Maciej! Sharon

The customer service is great so far and the sales department was easy to deal with and consistent with following up. Easy to set up the doors and garage door sensors. One of the sensors was broken, so that needed to be replaced right off the bat and that hasn't arrived yet. The door bell is not easy (for me) to install, so that part is inconvenient. The set up time was longer than an hour, but that might be because the sensor of one of them was broken. Give yourself lots of time to set it up. I bought it over the holidays too so they were closed lots of the days.

Easy set up and so far works perfectly. I had a Bell Smart Home system before with motion detection that I couldn't use because my 12 lb house cat would set them. Been up and running with the ThinkPro detectors for a week and not one issue.
And I wouldn't let the DIY setup be an worry. The technician was great and it's not that hard in the first place.

They were available after 5pm and were very thorough un explaining the process. Great experience with them.

Quick easy and efficient re start for our business . All questions answered and offer for support available. Very happy with this company

Initial set up with our security system was seamless. Thanks to support team.

Super easy to install. I had received everything second hand from family and it was a quick transfer. The person I was dealing with was really friendly, very knowledgeable and made sure I knew how my system works.