At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reas... Voir plus
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Lisez les avis des autres
Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth... Voir plus
Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to o... Voir plus
I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Écrit par l'entreprise
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Coordonnées de contact
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, Royaume-Uni
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Paul the Contractor
Paul the Contractor supplied amazing help. Always friendly, attentive and efficient!
18 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Abigail,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves were successful
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and a tricky situation with them and their relatives.
She dealt with them, the buyer, my managing agent and myself with discretion and did all she could to move things along to a successful sale. Well done!
16 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Peta,
We wanted to thank you for your review, mentioning the excellent service you have received from Rebekah, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Very professional and reassuring staff at TG - Herbert Chong
We recently purchased a flat with an existing tenant in it and we as the new owner needs a lot of advice on how to manage this property, Herbert Chong as our client relationship manager smoothly took over and guided us through the whole process - he is ever so patient with our questions, pointed us to the right directions re various issues and he is so good at what he does as he has an answer for every question and always understanding and reassuring. He is a true asset to TG, with Herbert’s professional and personal skills, he can win all business and we have no hesitation to leave our flat in his good hands. I must also mention Herbert’s amazing Chinese skills has really helped bridging a lot of cultural gaps - I can only imagine how lucky for TG to have staff like Herbert, a very rare asset for an ever growing Chinese customer market! We rely on you Herbert and please don’t leave! :-D
16 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Jessie,
We wanted to thank you for your 5 star review, mentioning the excellent service you have received from Herbert, in the TG Manchester Team recently. It was very kind of you to take the time to post this review!
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
1 star - AVOID
1 star — Avoid at all costs
We moved into our property managed by Thornley Groves City Centre and from day one it has been an absolute nightmare. Despite clearly communicating our move-in date requirements beforehand, we were forced into a start date that didn't work for us and arrived to find the property in a disgusting, uncleaned state — in direct breach of our tenancy agreement. We have photographic evidence of everything.
Since moving in we have raised multiple serious issues including no hot water, a corroded and neglected water tank, and not receiving the parking fob for our allocated space which is written into our contract. We have sent numerous emails and attempts to contact them and have been met with complete silence every time.
The property was clearly not inspected or prepared before we moved in and the level of care shown towards tenants once you've signed is non-existent. Basic legal obligations under the tenancy agreement are being ignored and we are now considering escalating to The Property Ombudsman and Manchester City Council's Environmental Health department.
If you're considering renting through Thornley Groves City Centre, think very carefully. Once they have your signature and your money, you are on your own.
16 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Chris,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
We are very sorry to hear about the issues you faced and want to assure you that we take these matters seriously. Please reach out to us at complaints@thornleygroves.co.uk if you would like to discuss your experience further.
Kind Regards,
Customer Care Team
Delci was really nice and helpful!
4 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Erin,
Thank you for taking the time to leave a five star review, highlighting your experience with Delci in the Monton Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Amazing customer service!
The company clearly thrives on customer relations, So helpful and effective. Delci was extremely supportive and outgoing!
15 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Hello,
Thank you for sharing your experience with us. We are thrilled to hear that Delci provided you with such supportive and effective service at our Monton Office. We appreciate you taking the time to post this, as your review will really help others in choosing their agent in future.
Kind regards,
Customer Care Team
Wonderfully supportive property manager
As a landlord it is comforting to have Michelle Cleary as my property manager as she is so incredibly helpful and supportive. Nothing is ever a problem if I have to ring her. Any issues are taken care of quickly and in a professional manner.
She is an asset to the company.
7 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Claire,
We wanted to thank you for your review, mentioning the excellent service you have received from Michelle, in the TG Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Recognition of Great Service
Offered and closed on a property in leafy Manchester. Legals took a while but we worked through it together and got over the finish line in the end. So glad my offer was accepted and the team in Didsbury was responsive to my queries and drive to get it to completion.
29 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Yaz,
We wanted to say thank you for this 5 star review of Thornley Groves. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
quick responses by Amie
15 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Padma,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Greatly helpful
Daniel Garlick has been very helpful as an agent. He is always readily available to provide advice and respond to any queries or issues raised.
15 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Hello,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Daniel at Thornley Groves. Daniel will be delighted that you took the time to acknowledge his great service!
Kind regards,
Customer Care Team
We had a viewing today with Kelly…
We had a viewing today with Kelly McDermott and were extremely impressed with the service she provided. Kelly was friendly, professional, and incredibly knowledgeable about the property and local area.
What stood out most was her honesty and transparency throughout the viewing. She was happy to answer all of our questions, provided useful information without any pressure, and gave us confidence that she genuinely wanted to help us make the right decision.
Kelly’s approachable manner and excellent communication made the whole experience enjoyable and stress-free. We would highly recommend her to anyone looking to buy or sell a property.
13 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Daniel,
We wanted to thank you for your review, mentioning the excellent service you have received from Kelly at Thornley Groves Monton. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Friendly, professional and happy to help
A big thank you to Delci for their excellent support throughout the process. They were friendly, professional, and always happy to help with any questions. Their expertise and commitment made everything simple and hassle-free
12 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Annabelle,
Thank you for your review of Thornley Groves Monton.
Delci will be delighted that you took the time to acknowledge her fantastic service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Specifically Aleaya has been an amazing…
Specifically Aleaya has been an amazing port of call and help as a property manager. She is fantastic at responding and extremely helpful. She is very receptive to all queries and generally just so lovely.
Thank you so much for everything
12 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Malika,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the TG Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Thank you Aleaya
Aleaya, thank you very much for your help and support get the things sorted and really appreciate to understand the customers situation and difficulties and supported for the same.
12 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Senthil,
We are very pleased to see that you have been impressed by the overall service you have received from Aleaya at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I recently spoke with Lucy at the…
I recently spoke with Lucy at the Monton branch, super helpful and really informative. Thank you !
11 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Keely,
We wanted to say thank you for this review, mentioning Lucy's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Chloe and her team at Thornley Groves…
Chloe and her team at Thornley Groves are lovely and extremely helpful. The team have been nothing but supportive in the 12 years that I have lived in their property.
12 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Aimee,
We are very pleased to see that you have been impressed by the overall service you have received from Chloe and the whole team at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good customer service.
5 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Hafiz,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
There was an issue with sithat was…
Great service from Jeovely again. There was a hiccup not of TG making but it was resolved nonetheless in as quick a time as possible.
10 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Craig,
Thank you for your review of Thornley Groves, mentioning Jeovely's excellent service.
Jeovely will be delighted that you took the time to acknowledge her great service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I recently spoke with Delci at the…
I recently spoke with Delci at the Monton branch, she was extremely professional, knowledgable and helpful. Thank you!
3 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Ella,
We wanted to thank you for your review, mentioning the excellent service you have received from Delci, in the Monton Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Daniel has always been professional
Daniel has always been professional, responsive and helpful in managing my property. He communicates clearly, deals with queries promptly and has recently been proactive in assisting with a council tax issue affecting my rental property. I have found him approachable, knowledgeable and willing to go the extra mile to help resolve problems when they arise.
11 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Michael,
We wanted to say thank you for this review of Thornley Groves, and mentioning Daniel's great service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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