At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reas... Voir plus
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Lisez les avis des autres
Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth... Voir plus
Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to o... Voir plus
I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Écrit par l'entreprise
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Coordonnées de contact
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, Royaume-Uni
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
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⭐ 1 Star
⭐ 1 Star
Avoid this management company if you value basic maintenance, communication, or respect as a tenant.
I’ve spent over a month chasing the same issues and have received nothing but promises, excuses, and delays. Emails are ignored, repairs are postponed, and nobody seems interested in actually fixing anything.
The oven is literally melting. The frame and buttons are showing heat damage, and hot air leaks out while it’s being used. This was reported multiple times and still hasn’t been properly dealt with.
Electrical faults remain unresolved despite being reported weeks ago. The mould issue got so bad that I ended up cleaning it myself because waiting for management to do their job was clearly pointless.
The privacy issue has been just as bad. I live on the ground floor and people can see directly into my flat. There has been construction work outside for over a month, meaning random workers have been able to look straight into my home every day. Despite repeated complaints, nothing has been done.
What frustrates me most is the complete lack of accountability. Every email gets the same response: “We’re looking into it” or “We’ll arrange this soon.” Then nothing happens.
After more than a month of being ignored, it honestly feels like this company only cares about collecting rent and not about the wellbeing of its tenants.
30 avril 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Tamchithei,
Thank you for taking the time to post a review. We sincerely apologise for the lack of responsiveness and the ongoing maintenance issues you've faced. We understand how frustrating it must be and would like to assure you that we value your wellbeing as a tenant. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Alice was efficient and helpful through…
Alice was efficient and helpful through the process.
29 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Sandra,
Thank you for your 5 star review of Thornley Groves.
Alice will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I'm a first time renter
I'm a first time renter and the application process was managed really well and efficiently by the staff in the letting department at the Sale branch. Thanks to Alice & Emily for providing an excellent service!
10 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Nik,
We wanted to thank you for your review, mentioning the excellent service you have received from Alice and Emily at Thornley Groves in Sale. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Kaja has consistently had great and…
Kaja has consistently had great and quick replies to my questions, providing great support.
9 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Bader,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Kaja at Thornley Groves Manchester. Kaja will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Michelle Cleary is a credit to your…
Michelle Cleary is a credit to your company and goes over and above in the interest of its clients
8 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Michael,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Always proactive and makes managing the…
Always proactive and makes managing the flat easy for me. Would recommend 👍
8 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Dawn,
We wanted to say thank you for this review of Thornley Groves. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Daniel is Amazing
Daniel is Amazing! Would love him to look after all my let properties because he is super responsive, goes above and beyond and is hugely personable. He acts as if they were his own properties and knows each one in and out! After all my years of having a rental portfolio, I have never had such an attentive account coverage and could not ask for more. Ask for Daniel G :) High recommended
4 mars 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Mark,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Daniel at Thornley Groves. Daniel will be delighted that you took the time to acknowledge his fantastic service!
Kind regards,
Customer Care Team
I have been using Thornley Groves since…
I have been using Thornley Groves since they have come to Monton. I have found TG to be a very professional operation and I'd be happy to recommend them to any prospective landlord. Lucy Clegg has been my property manager and she has proved to be very efficient in our dealings.
8 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Francis,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Lucy at TG Monton. Lucy will be delighted that you took the time to acknowledge her great service.
Kind regards,
Customer Care Team
A friendly and professional service…
A friendly and professional service from Tomas. He was able to investigate the issue quickly and find a solution. I hope the matter will be closed shortly.
8 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Ron,
Thank you for your review of Thornley Groves Chester.
Tomas will be delighted that you took the time to acknowledge his professional and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent service provided by Delci
Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.
5 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Andrew,
Thank you for your 5 star review of TG Monton.
Delci will be delighted that you took the time to acknowledge polite and professional service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I was having trouble with my rent…
I was having trouble with my rent payments and the wonderful Tomas Peers-Bow was incredibly helpful. He was reassuring delt with my issue quickly and was very communicative. If I have any future issue I would very confident if Tomas was dealing with it he is friendly and a great addition to the team.
1 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Hannah,
We wanted to thank you for your review, mentioning the excellent service you have received from Tomas, in the TG Chester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Rental Property Repair
Rental property - washing machine repair. Easy to report issue and fixed within a few days of reporting. Katie at Thronley Groves was very helpful in assisting.
4 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Steph,
We are very pleased to see that you have been impressed by the overall service you have received from Katie at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Tomas at Thornley Groves Chester was so…
Tomas at Thornley Groves Chester was so helpful this week with helping us to get a new washing machine sorted in a really short amount of time. Great communication, understanding and care. I really appreciate it, thank you!
5 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Abbie,
We wanted to thank you for your review, mentioning the excellent service you have received from Tomas, in the TG Chester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have had the pleasure of working with…
I have had the pleasure of working with Delci Barlow at Thornley Groves and have always found her to be professional, friendly, and approachable.
Delci communicates exceptionally well, keeping everyone informed and responding promptly to queries. She is always willing to help and goes above and beyond to resolve any issues that arise.
Her positive attitude, reliability, and proactive approach make her a pleasure to work with. I would highly recommend Delci to anyone looking for a knowledgeable and dedicated property manager.
4 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Hello,
Thank you for your 5 star review of Thornley Groves.
Delci will be delighted that you took the time to acknowledge her fantastic and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Fantastic all round!!
Michael is a fab property manager! He’s always quick to respond to any questions I have over email and gets things done!! Truly an asset to the Thornley Groves team :)
4 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Francesca,
Thank you for taking the time to leave a five star review, mentioning Michael's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Excellent Service
I have been using Thornley Groves for many years as my managing agent I have been dealing with Emma Slabert and her service is excellent.
Refreshing for a managing agent she answers emails promptly and provides me with a first class service I couldnt be happier
2 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Neal,
Thank you for your 5 star review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Aleaya Afzaal
We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best one of all, Aleaya Afzaal, came along as we were preparing ro stop tenanting and sell. She has been totally on the ball and acted promptly on any issue that has arisen, that we have put her way. Accordingly, I give her a 5 star rating,
2 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Robert,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the TG Manchester Team recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Daisie Eaton specifically has been…
Daisie Eaton specifically has been wonderful and extremely helpful - thanks very much
1 juin 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Amber,
Thank you for your review of Thornley Groves.
Daisie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Smooth Tenancy & Hassle‑Free Exit, Thank you Kaja Iskra
I rented a property through Thornley Groves for just over two years and honestly had a great experience throughout. Getting the house was straightforward, the team explained everything clearly and made the move‑in process easy. During my tenancy, they were always professional and quick to respond whenever I had a question, which made things stress‑free. When it came time to move out, the exit process was handled really well—fair, transparent, and without any hassle. Overall, I felt supported from start to finish and would happily recommend Thornley Groves (specially Kaja who helped a lot during the exit process) to anyone looking for a reliable letting agency in Manchester.
5 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Adarsh,
Thank you for your review of Thornley Groves.
Kaja will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I am very impressed by the service…
I am very impressed by the service provided by Owain Lacey, who has a great passion to answer my questions and helps me to solve the issue related to the property management. That’s why I give a five star rating.
1 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Hello,
We wanted to thank you for your review, mentioning the excellent service you have received from Owain, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
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