At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reas... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth... Voir plus
Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to o... Voir plus
I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Écrit par l'entreprise
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Coordonnées de contact
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, Royaume-Uni
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Chloe Jewell has been incredible
Chloe Jewell has been incredible. Any questions or concerns have been addressed quickly and completely. She has been a great support in difficult times which she didn't need to be. She is an absolute asset to that team. Thank you!
7 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Janet,
Thank you for your review of Thornley Groves Fallowfield.
Chloe will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Aleaya Afzaal at Thornley Groves is our…
Aleaya Afzaal at Thornley Groves is our current property manager. She has managed our property for a short period, but she has already made a fantastic impression.
Aleaya is very knowledgeable and responsive. Whenever we've had a question or needed guidance; she gets back to us promptly and with a clear, helpful answer. She is also very proactive in her approach, giving us confidence that our property is in great hands.
29 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Pratik,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I’m not one for leaving reviews but I…
I’m not one for leaving reviews but I had to when it comes to Olivia Scallan-Allsey at Thornley Groves. I’ve rented the same property for over 18 years and had many property companies manage my home but not one has come close to the excellent service and kindness shown from Olivia, she is an excellent representative for the company and has shown professionalism, understanding and kindness when it comes to any issues that I’ve had. It’s so nice to know that there is always someone there that’s willing to help me when needed. Thank you for your help and kindness Olivia!
8 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear HM,
Thank you for your review of Thornley Groves Monton. Olivia will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Highly appreciate
I would like to take this opportunity to extend our heartfelt appreciation to Jeovely who was our point of contact at Thornley Groves during our tenancy and she was really responsive and supportive throughout. Thank you so much for making our stay more pleasant and positive.
29 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Maheshwari,
Thank you for your review of Thornley Groves.
Jeovely will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Highly recommend Thornley Groves
We have been with Thornley Groves 8 years and have always found them helpful. In particular Olivia Scallan-Allsey is professional and supportive helping to resolve issues on our behalf and willing to go the extra mile.
Olivia responds quickly to emails, has strong communication skills ensuring there are no misunderstandings. Overall she is a great asset not only to Thornley Groves but also us, she very approachable and we feel confident when she is handling our issues.
29 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Debbie,
Thank you for your review of Thornley Groves Monton.
Olivia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Follow up my case promptly
13 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Ernest,
Thank you for taking the time to leave a review on Trustpilot. Please feel free to contact us if you need anything further!
Kind Regards,
Customer Care Team
Owain has been an excellent property…
Owain has been an excellent property manager throughout. He has always been professional, responsive, and efficient in dealing with issues promptly; I would highly recommend him.
28 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Payman,
We wanted to say thank you for this 5 star review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves recently took over the…
Thornley Groves recently took over the management of our property and Emma made the handover seamless - clear communication, quick to respond, and easy to deal with. Highly recommend.
28 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Sotirios,
Thank you for your review of Thornley Groves Altrincham.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Lucy Clegg
Lucy Clegg is my main point of contact and Lucy is always so lovely to deal with. She always responds in a timely manner and always helps me with any queries I may have. Thank you for always making my experience a very positive one.
28 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Alex,
We wanted to thank you for your review, mentioning the excellent service you have received from Lucy, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good service and agents
From the beginning of my tenancy and through out all my stay , I had faced no issues with Thornley Groves. I have really enjoyed the management service. I would like to say big thank you to Owain Lacey, from Altrincham branch , speedy replies and very helpful manager . Keep up good work! Thank you
27 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Vlada,
Thank you for taking the time to leave a five star review, highlighting your experience with Owain in the Altrincham Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Great service, year after year!
We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!
27 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Matijn,
Thank you for your review of Thornley Groves Manchester.
Keagan will be delighted that you took the time to acknowledge his kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
First Class service
I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!
26 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Colin,
We wanted to thank you for your review, mentioning the excellent service you have received from Amina, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
As a contractor for this company
As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time
And makes my day a lot easier great employee 5star
17 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Dave,
Thank you for taking the time to leave a five star review, noting Amina's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
3 mars 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
21 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
23 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Réponse de Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I am so pleased with the way Karen of…
I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks
21 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Emmanuel,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Réponse de Thornley Groves Estate Agents
Dear Tim,
We wanted to say thank you for this review, mentioning the great service from Owain. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kelly was brilliant throughout the…
Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.
20 mai 2026
Avis spontané
Réponse de Thornley Groves Estate Agents
Dear Michael,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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