Was trying to do some calendar embed stuff and things weren't working and via their AI chat, it directed me to a real person (Tara!) within minutes who was super helpful. I can't identify her in any w... Voir plus
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Lisez les avis des autres
I am a new promoter and I have started using ticket tailor and recently just done my first event. They are more generous with fees, offers and growth on their platform than other big contenders like... Voir plus
L'entreprise a répondu
Ticket Tailor is a game changer for our events. We are able to get information out to ticket holders, alter ticket questions based on buyer or attendee, and make edits on our end after the fact. We... Voir plus
L'entreprise a répondu
I loveee Ticket Tailor and everything (that I know) they stand for. I love that they’re a certified B-Corp, how easy and intuitive the platform is to use, and all the features it offers—memberships,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Coordonnées de contact
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, Royaume-Uni
- hi@tickettailor.com
- tickettailor.com
4,3
Excellent
691 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
I will often rate a company nowadays on its customer service, because so many large companies don't care about their customers anymore and don't think we even deserve to speak to a human. This is why TicketTailor are great, when I had an issue I got to chat to a real human and they passed the issue to ta technical team and came back and fixed the issue for me, all the while answering any questions I had. No company is ever perfect, its how they deal with issues that makes them great!
10 octobre 2025
Avis spontané
Réponse : Ticket Tailor
This means a lot, thank you! 🙏
We completely agree that great service is all about being human, especially when things don’t go perfectly.
So glad our team could help get things sorted quickly for you! 💬✨
Reliable and easy to use for a very…
Reliable and easy to use for a very non-tech guy. Appreciate the user-friendly interface.
8 octobre 2025
Avis spontané
Réponse : Ticket Tailor
Really appreciate that, Thomas! 👍
Thanks for trusting us with your events! 🎉👏
Excellent and well thought through
Good, clean, honest and well made platform
6 octobre 2025
Avis spontané
Réponse : Ticket Tailor
Thank you! 💫 “Good, clean, honest” is everything we aim for - really appreciate you noticing and sharing that, Arian.
We love using Ticket Tailor
We love using Ticket Tailor, very simple to use and setup events with multiple ticket options, coupons, whatever. The customer service is always good too
6 octobre 2025
Avis spontané
Réponse : Ticket Tailor
Ah this made our day! 😊 We love that you’re making the most of the ticket options and coupons. It’s great to hear our support team’s been helpful too.
So easy and seamless to setup
So easy and seamless to setup, with a great visual webpage
15 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much, Jo! 💜 Really glad to hear the setup was smooth and you liked how the event page turned out - we always aim to make things simple and easy to use.
easy to use
easy to use, great customer service and love the QR Code option.
23 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Appreciate this, Andres! 🙌 So happy you’re enjoying how easy things are - and yes, the QR code feature is such a game-changer!
Good functionality
Good functionality and easy to communicate with our ticketholders
29 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much, Robert! 💛 We’re really glad to hear you’re finding it easy to connect with your ticket buyers. We look forward to supporting more of your upcoming events!
Simple Ticketing for all Events
Simple to use I use fro both my school PTA and local cricket club
1 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much for sharing this, Daniel! 🎉 We’re really glad to hear Ticket Tailor is helping both your school PTA and cricket club. Simple and flexible ticketing for all types of events is exactly what we aim for. 🙌
Best decision ever
We had to organize a corporate event that was composed of 4 different stages in 3 different days for +800 people.
We didn't knew the platform at all and were a little scared at first when selecting the platform we would use.
The whole team believes choosing Ticket Tailor was one of the best decisions we took in the whole organization because it's easy to use, easy to onboard, easy to understand, easy to scan, easy to create the product page, easy to create products, easy to promote, easy to track, overall, easy to do everything!
Zero issues with platform meant we were able to focus on our event experience without loosing time on technical stuff.
Support? We didn't used it once simply because we didn't needed it. That's how good we found the product.
Pricing? Super accesible
Can't recommend it enough, it's our go to solution from now on for all our events.
Congrats to the team on building this!
13 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Wow, thanks so much for sharing this, Daniel! 🙌
Pulling off a 3-day event for 800+ people is no small feat - we’re so glad Ticket Tailor made things easier for you. Love hearing that it all just worked without getting in the way.
Really appreciate you taking the time to leave such a kind review. Means a lot to the whole team! 💜
Brand New to Platform
Still learning about reports such as sign in chart. The referral credits made it affordable for our first fundraiser (new non profit organization).
12 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much for sharing your experience and for choosing Ticket Tailor for your first fundraiser 💜
We’re glad the referral credits helped get you started! If you ever want tips on using reports, our Help Centre and support team are always here to guide you. ⭐
Easy to use and customer service is…
Easy to use and customer service is quick to respond if you need any help!
8 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much for the lovely feedback, Anna! 💜
We’re glad you find Ticket Tailor easy to use and that our team could help out quickly 🚀
Réponse : Ticket Tailor
Thanks for the awesome review, Debbie! 💜
Poor customer service.
I bought a ticket for "In the city festival" which, was unfortunately cancelled. I recieved an email from the organiser to contact ticket tailor for a refund. I have filled in two contact me forms, to date no one has contacted me to advice my refund.
4 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Hi Stuart,
I'm sorry to hear you had tickets to an event that was cancelled. Unfortunately, you've come through to the wrong place - Ticket Tailor can't manage refunds. We never see or touch ticket money.
Please contact the event organiser if you want to request a refund. You can manage your tickets and contact the organiser using this link: https://app.tickettailor.com/find-tickets
Ticket Tailor is a platform that allows event organisers to sell tickets directly to their audience and set their own ticket terms and conditions. Refunds are at the discretion of the event organiser, in accordance with their terms and conditions. More information about our service can be found here: https://www.tickettailor.com/information-for-ticket-buyers/
That being said, we'll reach out to the event organiser you've mentioned to advise them on the refund process, and to ask them to check their messages.
I hope that helps explain our service.
P.S. As an independent business, we rely heavily on reviews to promote our services to other event organisers. As this review is about a specific event, and not our platform, we'd be grateful if you'd consider changing your score, or removing this review. Thanks!
Easy to use
I find it easy to set up events and the chat is very helpful. Our users have said that is is straightforward to use. For charities the fees are good
2 septembre 2025
Avis spontané
Réponse : Ticket Tailor
Thanks so much for the lovely review, Laura! 🙌 We’re so glad Ticket Tailor is easy for you (and your attendees) to use, and that our chat team could help 💜
Robust API, Smooth Integrations, and Reliable Support
After initially rating this lower due to issues with the Memberships feature, I’ve since had a chance to explore Ticket Tailor’s API and integration capabilities — and I have to say, they are incredibly powerful and flexible.
The system connects smoothly with third-party tools, allowing organizers to automate ticketing, membership validation, and reporting in a way that’s simple yet highly customizable. The documentation is clear, and integration with platforms like Zapier or custom scripts is straightforward even for small teams.
It’s clear that Ticket Tailor’s infrastructure is robust and developer-friendly. While my earlier review highlighted concerns about the Memberships functionality, I can confidently say that the core platform and API are rock solid and make it one of the best event management tools out there for independent organizers.
Kudos to the team — excellent progress and great potential ahead!
31 août 2025
Avis spontané
Réponse : Ticket Tailor
Hi there,
Thanks so much for taking the time to share this detailed feedback. We really value hearing where things aren’t working as expected, so we can keep improving the platform for everyone.
We're sorry that the Memberships feature hasn’t yet met your needs. While hundreds of Event Creators use it successfully every day, we recognise that there are still areas that need attention, especially for more complex event setups. We’re actively working on it, and your points have already helped inform upcoming improvements.
To respond to each point you've raised:
Scanning and check-ins: You’re absolutely right - the Memberships QR code was originally designed for season-pass style access, where members could attend any event. We also released members-only tickets, for events (like yours) with strict capacity limits. However, based on similar feedback, we’re now developing a new scanning filter update to better support capacity-limited events. This is in the works and should be launching soon.
Unlimited QR redemptions and Check-in counter: Similarly, the membership QR code was designed for open-entry setups, with season passes limited by duration. When you need to limit entry, we recommend using members-only tickets, which do restrict capacity per event. This will also deliver an accurate, event level, check in count at the moment. We're continuing to improve this flow to make it more intuitive.
Pricing issues: This should absolutely work seamlessly, and is currently working well with no reported issues. If you do think something is not quite right, please drop our support team a line with specific order examples, and we’ll look into it right away.
Discount visibility: We'll look into this with our UX team to see if there are any improvements we can make here.
I'd like to reiterate that your feedback is super helpful. It's disheartening to hear that it's not working well right now, but motivating for us to improve things. We'd hate for you to have the impression we're understaffed - that’s not accurate, and wouldn’t be something we’d usually say.
We're a small independent team, and we're always working on improvements, which are prioritised based on user feedback, just like yours. You can always track our latest product updates at updates.tickettailor.com (where you’ll see there that we’ve released several new Memberships improvements recently... with more on the horizon).
Thanks again for taking the time to share this and for being part of our Event Creator community.
Ticket Tailor
Love how easy it is to set up events…
Love how easy it is to set up events and style the page.
26 août 2025
Avis spontané
Réponse : Ticket Tailor
Thanks for the feedback, Tim! 💜
We’re so glad setting up your events and styling your page felt easy - that’s exactly what we want for every organizer. 🎉
Perfect For Performing Arts!
Ticket Tailor is easy to use, simple to edit and the box office options are very clear and its everything we need to run our arts programming. I highly recommend it for non-profits and arts groups.
19 août 2025
Avis spontané
Réponse : Ticket Tailor
Thanks a bunch for sharing this, Mike! 🎭
Glad Ticket Tailor’s helping make things smoother for your arts programming 🙌
Very simple and easy for a first time event
Very simple and easy process throughout. Stripe gave me some difficulties but it was mostly user error. Overall it was a super enjoyable experience for a first time event.
4 août 2025
Avis spontané
Réponse : Ticket Tailor
Thanks, Trent! 🙌 So glad your first event went smoothly. Can’t wait to see what you create next ✨
love it!
i love how easy and streamlined this app is. it's super easy to use and all of the fees are transparent!
16 août 2025
Avis spontané
Réponse : Ticket Tailor
So happy to hear this! 💜
We love knowing the app feels easy and transparent for you - that’s exactly what we aim for. Thanks for the feedback, Elisabeth!
DISGUSTED
Absolutely disgusted that TT are raising their prices! We are a small company and I got nothing but ‘it’s so we can keep provided our excellent service’ from Rhio on the chat. You are becoming a part of the economic problem when your prices should remain the same so that you are PART OF THE SOLUTION! I am leaving next week as I am so sick of the GREED and quite frankly I expected more from this company. SHAME ON YOU! And btw, nobody’s wages are going up! Just prices 😢
IF IT WAS SUCH A DIFFICULT DECISION THEN WHY DO IT AND LOSE BUSINESS? THE ONLY THING GENUINE IS YOUR CORPORATE GREED. PEOPLE ARE NOT STUPID. STOP YOUR EMPTY APOLOGIES BECAUSE YOU KNOW YOU DON’T NEED MORE MONEY TO CARRY ON THE WAY YOU WERE. IT’S EMBARRASSING FOR YOU!
14 août 2025
Avis spontané
Réponse : Ticket Tailor
Hi Daniel,
Changing our pricing for some accounts wasn’t an easy decision. We understand that you feel upset with the news, and how it might affect your events.
While your Pay as you sell price per ticket may be increasing, you can keep your current price by switching to our Pre-pay option. This means your cost per ticket sold will stay the same. Only the way you’re billed will change. If you’d like bespoke help understanding what this might mean for your events, our customer support team is here to guide you via hi@tickettalor.com.
We genuinely believe this change is the right step to ensure we can keep delivering the best platform possible. Even with this small increase for some accounts, we remain committed to keeping our fees as low as we can - and we’re proud to still offer the lowest fees in the industry.
Thank you for being part of the Ticket Tailor community, and I hope we can find a solution that works for us all.
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