ROCCIA Avis 

I called at Rochia on Sunday the 2nd November.I have been to Rochia on many occasions.The reason I go to Rochia is because they always treat you as the most important person in the showroom.on this occasion we were served by Maz.Maz asked about our project and what we were looking for.He showed us several options and nothing was too much trouble.we soon knew what we wanted and a quote was drawn up.We placed the order on the 3rd.Maz was courteous,professional and knowledgable,I would not hesitate to use Rochia and Maz again

Really helpful and knowledgable sales person not at all pushy. We couldn't directly visit showroom so were sent pictures and video of different tiles.

Ishy was so helpful, efficient and knowledgeable. He helped keep my project on track by being able to deliver the large quantity of tiles within timescale and on budget.

I went to pick up my order from Roccia from the warehouse not the showroom; I was around 10 minutes late and staff were ready to leave. However Danny from the warehouse was very accommodating, and polite. He took my order number and loaded my car with my order with his colleague. Excellent customer service.

Good service - assisted when needed and had what I wanted but had to wait a little while for the colour to be back in stock.

Roccia are a great company. From first our first visit Ebrahim was so helpful in designing our bathroom. He couldn’t do enough. We also dealt with Maz for the tiles. Again couldn’t do enough for us. He recommended Fabio who is the best tiler we have ever had. From start to finish he did a fantastic job. Everyone comments on how fabulous his tiling is.

Impeccable service
To best describe my experience with my latest project needs.

Served by Maz at Roccia, very pleasant and helpful and got a great bargain to boot!

From our first entry into the Preston store where we were met by Shiraz who spent a lot of time showing us the tiles that we wanted he was very helpful and made the process very easy. Today we have received our delivery and the two men who brought it were extremely professional and made sure that the delivery went were we wanted it. They insisted that they could manage without my help and did a very good job very pleasant company representatives.

Very happy customer

Pamela and Neil Buck

Great service, best prices, best seller from trade Mo.

We have visited Roccia several times lately. All the staff are extremely knowledgeable and friendly but a special shoutout must go to Mark and Ish!
Thank you both.

Won’t Be Returning to Roccia

I visited Roccia today and was served by someone new. I asked about the price of some aluminium sandstone tile trim displayed at around £18 a length and enquired about a trade price. I was bluntly told that was already the trade price.

I explained that I could get similar from Topps Tiles or CTD for around £10 and even offered to show a receipt to prove it. The response I got was, “Well, go to Topps Tiles then.”

As a trader, I found the attitude completely dismissive and rude. I will not be returning, and I won’t be sending any more of my customers to Roccia. Unprofessional and unhelpful

Amazing experience, I don’t have much experience when it comes to tiles and bathrooms but Ash was so helpful in talking me through options and the different colour finishes. I can be a little indecisive but Ash and the team were patient not pushy and I couldn’t be happier with the finished result.

Bought tiles from Roccia Preston last weekend. Sales staff were friendly and allowed me to look around without being pushy. At the point of purchasing I was looked after by Shiraz. He was amazing at helping me know what I needed. Professional and friendly from start to finish. I would highly recommend.
Helena

Ive came here to buy my bathroom tiles and they look amazing! Came back today and spoke to Ishy who was lovely, very friendly and I purchased my tiles for my log burner. Coming back next month to purchase all my tiles for my extension.
Would highly recommend Roccia 😀 excellent quality tiles and amazing customer service from Ishy

Served and helped by Ishy, and gave a nice discount, thanks for your time and friendly advice.

All staff were very polite in the showroom.
Attentive and efficient but never pushy.
Ishy was fantastic to deal with. Got back to us quickly with no fuss and organised everything expertly.

I’m extremely disappointed with the service I’ve received from your company. This was my first time ordering from Roccia, having seen your reputation online. My wife contacted your team via social media, and despite usually purchasing tiles from companies in Burnley, we decided to go with you based on your reviews. Unfortunately, this decision has turned into a frustrating experience.

I received **14 damaged packs of tiles**, which my builder informed me about upon delivery. I immediately reached out to arrange a re-delivery for this afternoon, but was told this wouldn’t be possible until Friday. For a company of your size, I expected this issue to be resolved much more quickly, especially as I’ve already provided photographic evidence of the damage.

The delay has caused significant inconvenience. My builders have charged me for today’s work, despite being unable to start, and now the work has been pushed back until next Monday due to their availability. This has disrupted our schedule entirely.
I had high expectations, particularly because I referred several family members to your company. My younger brother recently spent a significant amount of money with you as well. While my initial interaction with your team was positive—they were approachable and helpful—this situation has left me deeply disappointed.

Even though I purchased the tiles at a good price, I didn’t anticipate this level of service. As a goodwill gesture, I would have expected you to arrange a re-delivery for this afternoon or tomorrow morning, but instead, I have to wait until Friday. This experience has been far from satisfactory.

I hope you can address this issue and take steps to improve your service.

Recently purchased new tiles for our kitchen from Roccia Preston. The very pleasant staff made us feel comfortable without any sales pressure even supplying a sample tile FOC which just happened to be our Ideal choice.Now our kitchen looks fantastic. Many thanks and Happy Christmas to you all. David and Judith 🕌 🥰🥰

We had our bathroom designed by Mark @roccia Preston and are absolutely in love with it, the service and time he took to make our vision come to life is really appreciated.

Masood took care of us when it came to picking out our tiles for our bathroom and our 3 rooms downstairs, Roccia have a huge variety which was very helpful when deciding what we wanted.

Both the sales reps were very helpful, polite and delivered a exceptional service.

Faiza&Hassan