Tilesparadiseuk Avis 

Order number 6484.
Ordered 600x1200mm large format onyx tiles which arrived significantly damaged. 17 tiles in total were chipped and cracked, making them completely unsuitable for installation. Discovered this mid-installation with a tiler already on site, causing costly delays.
To make matters worse, their terms require you to report damage within 2 working days an unreasonable condition that has no standing under the Consumer Rights Act 2015.
There is no formal complaints channel; you are directed to email only, with no acknowledgement or resolution timeframe given. I have had to formally escalate this matter in writing and reserve the right to pursue it further.
Would not recommend unless appropraite and swift remedial action is undertaken.

Add on: Further update
I am pleased to update my review following a full and satisfactory resolution to my complaint. After raising my concerns, Adam at Tiles Paradise acted swiftly and professionally, arranging for 45 replacement 600 x 600mm tiles to be dispatched at no extra cost, on a next-day delivery service. True to their word, the tiles arrived on the day promised and in perfect condition.
While the initial experience was deeply frustrating, the way this complaint was handled has genuinely restored my confidence in this company. Adam's communication throughout was prompt, clear and solution-focused which is exactly what you hope for when things go wrong.
I would now feel comfortable ordering from Tiles Paradise again.

Fantastic service and the tiles look amazing thank you so much

The tiles came out very beautiful and is top quality. I would highly recommend!

The service is good they acted on the return of the damaged product and delivered in time. Overall good service

I’m so pleased for the order and customer service team, they helped us to get the best deal possible.

Beautiful tiles and Amazing company . Super fast and friendly customer service . My husband has broken one of the tiles and the company have been so helpful with our replacement tile . I would definitely recommend . A****

Don’t order from here. Took over two weeks to deliver my tiles when I paid for 48hrs delivery service. Tiles delivered to wrong address. No communication except WhatsApp. Worst decision of my life.

The company is doing very well then job .very good product and delivery to !I'm very excited 😊

I've been using tilesaradise for quite a while now, always a great service, on my last review my only issue was tracking info but low and behold I managed to find I was getting tracking info, it was just going in my spam emails, so for that I'll upgrade my 4* to a 5* great products, great service

Very good company and after sales. Tiles were very reasonably priced and of very good quality. After sales was also very quick and happy to recommend.

Very very very goooooood

Very pleased with the floor tiles I ordered from Tiles Paradise, they look gorgeous on our new kitchen floor, I’ve had so many compliments.
The order came 2 days after placing the order, I will definitely order from them again. Very happy customer.

Adam made the whole experience excellent for us . He explained from the sale to delivery and was spot on . The price we paid was 50% cheaper than over here in the North of Ireland . The size and colour where perfect , lots of friends calling to look and they where blowen away with the transformation of our back garden . Many , many thanks to Adam and all the staff at Tiles Paradise.

Tiles paradise were fantastic.
Very professional and always there to help.
The tiles we chosw for our kitchen floor and bathroom walls and floor were perfect and arrived exactly in time. If i get another project i will definitely use them again.

Good communication, quality goods delivered in a timely manner.
Overall result when laid fantastic !
Love my tiles so unique, clean and modern
Highly recommended, would buy again.

First class service. Lovely tiles, came swiftly and we are really pleased.

Great service, the representatives I dealt with were very professional and helpful
Also the delivery chap was very pleasant.
The tiles were of high quality

Superb tiles, first-rate customer service and a great price! Highly recommend!!

Excelant service good communication fast delivery
Tiles were amazing good quality.
will buy more for the house.

Cheers, best prices and quick delivery, Ordered over 200m2 of tiles, timing and service was perfect