Tilia Homes Avis 

We have had fantastic expierence with Jinny from Tilia homes at hawkesbury lakes. Her customer service is second to none and she has made the whole process exciting and reassuring. Would highly recommend

From our very first visit around two months ago, Jinni has been incredibly welcoming, friendly, and professional. She has taken the time to understand our needs, wants, and personal circumstances, and has always kept them in mind throughout the reservation process.

Jinni has been excellent at keeping us informed, regularly updating us on new developments and checking in with us regarding our situation. Her communication has been outstanding, and she has always been available to answer questions and provide guidance whenever needed.

What stands out most is that Jinni genuinely cares about her customers. While always following the correct procedures and remaining professional, she has gone above and beyond to support us and make the reservation process as smooth as possible.

Buying a new home is a significant decision, and having someone as knowledgeable, approachable, and supportive as Jinni has made the experience much less stressful. Her positive attitude, patience, and dedication to customer service are a real credit to Tilia Homes.

We are very grateful for all her help so far and look forward to continuing our journey with Tilia Homes.

I visited Talia Homes at Hawkesbury Lakes (Coventry) on Fri 5 Jun and was recieved by Jinni who give me a warm welcome and excellent customer service. She took the time to carefully explain each property I was interested in, answering all of my questions in a professional and friendly manner.
The quality of the homes was wonderful, and I was very impressed with the attention to detail and overall standard of the properties. Jinni's knowledge, patience, and willingness to help made the whole experience enjoyable and informative.
Overall, I received outstanding customer service and am looking forward to taking the next steps. I would highly recommend Jinni and Talia Homes hawkesbury in Coventry to anyone considering a new home.

Nice gentleman very personable and professional. Completed the job in good time and explained what he had done. Thank you.

We are first time buyers who don’t have a clue what we’re doing but Julie Dickinson has been so helpful every step of the way, she has explained everything in great detail and has answered every silly question we have!
We would highly recommend Tilia homes to anyone. Julie has been brilliant! :)

As first time buyers, the idea of buying a house was daunting, especially a new build which was just foundations when we first saw it! However, Ellie at Furlong Heath made the process easy and as stress-free as possible, providing us with guidance and updates throughout the process.

Ellie has always been available for any query or reassurance. Even when our plot was delayed, Ellie ensured we were kept updated on any movements on site weekly. Coming to the end of the process now as we move in little over 2 weeks, Ellie has been incredibly supportive and follows up on any queries I raise, and follows up with the site manager promptly.

The experience would've been a lot harder without Ellie, so thank you for making this experience as painless as possible!

I recently purchased my apartment, and I would like to say a huge thank you to Sally Astbury and Emily Whitby for everything they have done from start to finish.
From the very beginning, they were incredibly supportive throughout the whole process and went above and beyond to help me every step of the way. Their professionalism, effort, kindness, and dedication made such a difference, and they always made me feel reassured and well looked after throughout the whole process.

Thank you, both for all your hard work and for helping me move into my apartment so quickly and smoothly. I truly appreciate everything you’ve done and couldn’t have asked for a better experience . Highly recommended!

Hello 'AGAIN'!

Customer service reps come & go & things never seem to improve...

Four years ago, I purchased a Stainton spec property on the Castle Croft development in Startforth, Barnard Castle & had numerous issues with build quality which continue to this day!

The most serious problem is a boundary position issue with my neighbour. When I first took possession of the property the boundary line was positioned mid-way between both my neighbour's property & my own i.e. front to rear of the side elevations of both property's & gardens.

During the purchasing procedure I was informed by both the site manger & the site sales agent that due to the fall of the land between both properties the boundary line would be relocated which conceded more land to me & less to my neighbour, also a fence was erected defining the new boundary; or so I thought!

Just over a year ago my neighbour approached me after registering his property with the rand registry & informed me that the boundary line between our two plots was located incorrectly. As you can imagine I was furious due to the fact I thought that Tilia Homes site manager/technical would have adjusted the site plan plot boundary line accordingly, so four years on I'm still waiting for Tilia Homes & my solicitor to address this problem so I can also register my plot.

As I have maintained & invested in the disputed area for four years & the dispute instigated by Tilia Homes is not rectified in my favour I may be forced to seek financial recompence from either Tilia Homes &/or my neighbour.

I have also raised a formal complaint - & as expected Tilia Homes customer service does not even comply with their own reply/response time scale of five days to acknowledge the customer.

Another issue I have with Tilia Homes is - why have development covenants if they are not enforced? If I had known this, I would not have purchased a Tilia Home as we are plagued with some resident who park trailers, caravans & commercial vehicles on our development, because of this the visitor parking bays are monopolized by the same ignorant residents!

Finally, CEO's come & CEO's go just like customer services reps, but hopefully things may improve under Gary Ennis's leadership; only 'more' time will tell!

The house buying process was relatively straightforward - doing a part exchange was really useful for us. Unfortunately that's where the positive experience ends. Post-completion customer service is terrible, and outside the one year period where you should be reporting every issue you can possibly find, you can forget about them giving two hoots about you.

They don't answer emails, they don't respond to complaints, they don't pick up the phone and they don't call you back. Absolutely appalling 'customer service'.

Beautiful experience. Met Jenny at Tilia Homes- Hawskebury Coventry. She was amazing, lovely and very approachable. How amazing her professional output.

Two outstanding members of the Tilia team, Sally Astbury (Sales) and Tim Eli (Site Manager) went out of their way, going over and above to provide excellent customer service and support. During the buying process Sally was fantastic, she is professional, friendly, knowledgeable, responsive and efficient; Tim excelled in after care support after I moved in, ensuring the snagging in my home received first class attention to resolution. Thank you both for making my Tilia Homes experience a great one!

Had very great experience they’re good customer service is very excellent and I will definitely recommend everyone looking for purchase ur first house go for Tilia home they’re will help you though everything u needed they’re really helpful 100%

Sally at Tilia Westhill was excellent. Very friendly, kept us updated regularly on the progress of the build of our new build home and dealt with any queries we had in a timely manner. Very happy in our new home.

Friendly, professional and fast. Honestly fantastic service, couldn't recommend more

I would like to extend a big thank you to Simon at Tilia Homes in Kiln/Elms Woolpit. I had a fantastic experience purchasing my new home. From the very beginning, Simon was highly professional and dedicated to helping me secure my dream home. He guided me through the mortgage process and referred me to an excellent mortgage broker who assisted me in obtaining my mortgage. The legal team Simon recommended was efficient and quick with the conveyancing aspect of the purchase. He closely monitored the home-buying process, enabling me to move in within a two-month timeframe. I am truly pleased with my home and grateful to have met Simon at Tilia, who made my dream come true. Simon works with a great team at Tilia, and they were always available to assist me with questions. It was a great experience, and I am very happy with my lovely home. I would highly recommend the team at Tilia for anyone looking to purchase a home. Thank you again!

Lovely houses, the area is nice with a lot of lakes and nature, schools are close as well.

From the moment i stepped in the sales office door at Furlong Heath in Norwich Ellie was welcoming and made me feel at ease immediately.
Nothing was too much trouble, spent time explaining everything and helped me choose the right plot.
Such a friendly and lovely lady, an asset to Tilia Homes.

Michelle Jazrawi, she is exceptional in cutomers service.

She give the impression of caring for residents without hiding the commerial realities of her role. A special person to have on your team

Purchased a home 28th Feb 2025. First sign that it wasn't going to be a great experience was that we visited the home early Feb and it wasn't near completion. I believed they would push the date back but they didn't, instead we come to realise they rushed the build through as fast as they could, meaning they sacrificed the works done on the home.
It's a shame I cannot upload pictures to here to show the state of the home they allowed us to move into.
It was meant to have a deep clean before we moved in, instead they gave us the keys to a dirty, dusty and rushed home. The floors had workmen's footprints all over, the kitchen floor was scraped from them dragging things across it I can only presume, windows all dirty with fingerprints & scratches. They had clearly painted the skirting & window ledges that day also as without realising, I had collected paint all on my clothing from looking out the upper window! They promised to send goodwill towards my clothing but never did as there "was no record of the site manager advising this" after he left Tilia maybe a week or two after. The snags list was intense with over 20 repairs needing doing mainly from rushing the build. The workmen had left half opened tins of paint in the bedroom, sealant, glue & rubbish behind.
When it came to snag list all those above were on along with simple things that should've been checked before allowing us to move in like the gate not being able to be closed & locked, holes in walls, back door not locking, parts on shower not fitted, cawk & glue stick on flooring plus many other repairs.
Until this date which is now 14 months later, we are still awaiting this snag list to be completed.
Be aware that any chance they get they will try to void the warranty to complete snags or repairs that need doing.
As they were dragging their feet completing snags which included the back door that was unable to open/close...we awaited months on end and in that time had a catio fitted along with a cat flap to the catio as it had been arranged months in advance and deposit paid. I would not have expected the back door to have not been fixed in this time. They then tried to void the warranty and refused to repair the door because I had the cat flap fitted to the door left side window on the patio door despite the issue being with the right door of patio. I had to fight tooth and nail to get them to repair the door following a rude attendance from their contractor who slammed my own door in my face after he walked out because I told him he can't void the warranty for the door because it was on the snag list months prior to having the cat flap fitted. As I luckily had the snag list proof in writing, they had to attend to adjust the door so it could close as they couldn't defend that in court as that's exactly where I would have took them out of principle.
We had a leak a year into being in the property also, their main concern was ensuring there were no cracks in the shower tray so they void the warranty on the leak, luckily they found no cracks so had to repair it. We are still awaiting the bathroom lights to be reinstated following the leak into the lights which they even refused to come out on an emergency repairs because I can just simply "not use the light in the bathroom". Safety of water entering a live was not their concern! They didn't want to attend because it was the Easter weekend and the leak happened at 10pm. They advised they raised as an ECO which is 4 hour response time to have their workman call and advise he won't attend because I can just not use the light...
The workman who eventually attended 3 days later advised that the leak was due to their drain. He did note that the shower sealant had also lifted and shouldn't be unless shoddy sealant was used OR they sealed the shower on the day we moved in without informing us, as we would have used the shower on the day so imagine how that would turn out, wet sealant and water equals sealant that won't last long which makes sense as to why sealant was dumped in the bedroom on the move in day along with the paint that had also obviously been used on the day to rush the purchase through. Of course Tilia refuse to reseal the shower as part of their "aftercare" policy.
This was the last straw for me and decided to write this honest true review so you can decide if Tilia is where you want to purchase your home from...it will cost you more than the home purchase price in the long run unless you are ok with not being able to close your back door, are happy with scratched tiles in a dirty home, leaks into light fittings with no emergency care, warranty voids, scratches on windows, call left on flooring along with the scratches and dirty, dust to clean out the bathtub on your move in day, uneven flooring, light fittings not fitted, uneven cupboards, splashes of red paint on white walls, shower fittings not fitted plus many more