Tilia Homes Avis 

We recently purchased a new home at Tilia, Cringleford, and the entire experience from reservation to key handover, was smooth and well managed. The team was cooperative throughout, particularly with the finishing works, which made the overall journey positive and stress-free.

A special thanks to Donna Riddell for her excellent support from the outset. She was consistently responsive and helpful with all our queries.

We are pleased with our experience and would confidently recommend Tilia to friends and colleagues.

Had a visit from Stewart Sellers, a Customer Service Operative, to complete some snags on my new home. He provided a great service, was extremely helpful & very friendly.

Donna was patient and walked me through the whole acquisition process. I was a First-Time buyer. She had in-depth industry knowledge and suggested to me multiple ways of handling various complicated issues I faced. She offered me extra support by answering many questions I had promptly all the time. Donna was responsible, thoughtful and helpful. She always thought from the customer's perspective. She took time in processing my customisation requests and ensured that everything was added accurately and to the highest quality possible. Crucially, these, together with the property, were of a reasonable price. I am glad that the transaction could be completed on time. Well done.

Not sure how Tilia keep a 5 star HBF rating. Bought on their site at Market Drayton, Montgomery Place. Some large properties at the price point but quality of finish is not great. Poor plastering, painting and joinery for a start. Snags are given back to the original contractor who seems either to be clueless or just make things worse. Carol in sales is great as are Tilias own maintenance team.

What made my experience great? Sally without a doubt. She should get a raise.
Apart from a mixup with my flooring (which wasn’t their fault to be fair) my experience with Sally and the entire Tilia home has been bliss. They acted quickly to rectify the mixup and I was able to move in.
They offer great price and intensives. Already referred them to my colleagues.😁😁

Good job Tilia.

We had a very positive experience with Tilia Homes. From the beginning, the process felt well-organized and much less stressful than we expected.

Sally was especially good and extremely helpful throughout. She guided us at every step, answered all our questions clearly, and made sure everything went smoothly. Her support really made a difference and helped us feel confident during the whole journey.

Overall, we’re very happy with the service and are now really looking forward to moving into our new home as soon as possible.

My experience was enhanced by Carol at the Market Drayton development. From the moment I first visited the show room to then completing on my new home, Carol was reassuring, provided all of the necessary guidance and went above and beyond in helping me with the process. She was always there at the end of the phone and would chaise up anything that needed actioning. She was amazing and helped me tremendously.

Very Bad service, cannot fix the issue with my stairs creaking in new home. I sent email to customer care Eastern office but no revert, on calling Hannah said we are very busy and will come back to you, but no response yet even sending multiple reminders. How can you are so busy that do not have time to read the email of customer, that is the job of Customer care team. This is after someone senior visited our house and said he will report to fix it. Issue was raised many months back.

Cannot give negative star else def a negative 5 star for the service.

Beth and the team at The Paddocks couldn't be more accomodating. Beth went the extra mile to ensure that we settled in well, bent over backwards to help us. I honestly couldn't fault her.
The home itself has been amazing and have settled in well in the last 2 years with only a handful of snags.
Unfortunately I couldn't give this a full 5 stars due to some recent issues.

I bought a house from Tilia homes and they still own the sewage lines connecting to the houses, this has caused multiple problems. We experienced a raw sewage flood into our home due to their faulty pipes, this resulted in us living in temporary accommodation for MONTHS due to the hazard to health. We had other people's faeces in our house coming up from under the floor. A private drainage company came to access the issue and they stated that Tilia built a pipe too small and it connects to over 60 houses causing the backflow of sewage into the lowest point which unfortunately is our home!!! I have a young child and it has been a nightmare!! Our whole lives have been turned upside down and 5 months later we are still suffering the consequences!!!! Tilia still have no solution to this and we are out of pocket due to paying excess/new furniture etc and now they are ignoring all my emails. AVOID BUYING ANY HOUSE FROM THIS COMPANY THEY ARE AWFUL!!!

The whole process of buying my first property with Tilia home went smoothly than expected. The staff was exceptional, particularly Donna with all her support and explanations made all my prejudices about new buildings go away. She was very professional and updated us at every step of the way. She kept true with all the timelines and was quick to update us if there was any delay in any stages. I would definitely love to do more businesses with Tilia homes and I highly recommend others to give them a try!

We have had an amazing experience throughout our buying journey. What is normally a complicated, drawn out process has been relatively simple and quick with Tilia. The staff are really great, especially Helen at the Greenway View Development and the houses look very well built. The choice of kitchens, tiles and standard of the fittings are fantastic. I would highly recommend.

My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.

Stewart Sellers came to fix defects within my bathroom. The first thing he did was introduce himself and also ask my name. He explained what he was going to do before starting anything. He was warm and welcome with a friendly nature.
He checked that I was satisfied with everything before he finished.
Would highly recommend Stewart! Was amazing from start to finish!

I and my husband are first time buyer, we started this journey in Dec. 2024 but could not continue because of our network provider has put a default on my husband's credit report, Ellie The sale rep at Furlong Heath was really helpful, offering advise and checking up on us because it was such a difficult time. Ellie made buying a home so seamless and stress free despite the huddle- she is a gem.
Also a big thank you to Adrian who has been supportive since we move to our new home.
Thank You Guys.

From start to finish we were keep updated and we were allowed to visit site and watch our new home being built. Wonderful communication with Ellie in the sales suite who made the whole process as easy as possible. We were shown around our new home by the site manager who explained all the gadgets and operations in the house. Can’t wait to move in now.
Would recommend this development.

Paige from Derby, Kingsway site was very helpful and she's very pleasant and also lovely. She was able to answer our inquiries and made sure that we'll get the best. Could not recommend it enough. It was a smooth process.

Supported throughout the process and helped when needed at all times.

I’ve worked with Donna at Roundhouse gate. She is by far the most incredible sales representative I’ve ever met. She is patient, kind and an amazing communicator. She has made the process of buying a house so much easier.

We recently had a snag with our property and Tracey in the customer care team was extremely helpful and proactive in helping us resolve the matter. She was understanding and kind.

Kev came to do the remedial work and went above and beyond to ensure the work was finished and did so to an exceptionally high standard.

They’re both a credit to the company and we’re really grateful for all their hard work and kind assistance.