The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Voir plus
L'entreprise a répondu
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Voir plus
L'entreprise a répondu
New Carpenter here, i needed high quality poplar wood for shutter in my house. Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged. Cons: wasn't sure of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Coordonnées de contact
Quarry Way, BA4 4RN, Waterlip, Royaume-Uni
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,3
Excellent
246 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor customer service
Ordered a large sum of timber for my staircase. 1.5 months later the materials got delivered after countless delays and chasing/excuses
1 mai 2025
Avis spontané
Réponse de Timbersource
Thank you for writing this review. Its not good to hear that we let you down on timescales and although its painful to get a 1 star, we can understand your point of view. Your comments are fair and this has been noted for internal review. I believe we had to restock in the longer lengths which caused the delays. We are sorry this impacted on your project . We will endeavour to use this for our learnings. Thanks again
High quality timber and fantastic service
I'm a product designer and maker, there is a lot of sources for timber available and Timbersource is by far the best there is.
I've ordered multiple cuts from them before and they have always arrived at the specified sizes - to the millimetre. The team at Timbersource are also a good bunch, always open to chat through a project and recommend alternatives.
Could not recommend enough!
7 mai 2025
Avis spontané
Recommended
very helpful and patient sales people. Excellent quality oak for bespoke carved items
28 avril 2025
First time using and definitely not the…
First time using and definitely not the last. Speedy delivery and great quality.
28 avril 2025
Excellent support from Timbersource.
Excellent support from Timbersource.
Delivery company lost one of the packages but Tom at Timbersource was able to sort it out successfully.
Supplied wood of good quality.
21 avril 2025
Everything was done efficiently
Everything was done efficiently, will definitely use this company again. Top quality timber.
Really helped me out.
24 avril 2025
Purchasing slats to refurbish a garden…
Purchasing slats to refurbish a garden bench. One of the few companies that stocked the sizes I was looking for. Delivered promptly and at a reasonable price. Wood is really good quality and looks great.
24 avril 2025
Perfect amazing like always
Perfect amazing like always. Cut to size perfectly, high quality materials.
31 mars 2025
Value for Money
Was the best price I could get anywhere. Not necessarily perfect quality, but very good value for my money
3 avril 2025
Great service even for small order
Although a small order I was kept informed throughout and when there was a problem with the type of wood I had selected, they called me to discuss alternatives. Arrived safely and when expected. Perfect for the job! Will use again.
3 avril 2025
Réponse de Timbersource
Hi Roger, thank you for taking the time to leave us your feedback. We're pleased to hear you are happy with our service and product. We look forward to working with you again
The website was reasonably easy to use…
The website was reasonably easy to use however it does not give a price as this has to be phones for. So I telephoned and ordered the required wood. The quality of the wood, when received, was good as was the packaging.
27 mars 2025
Réponse de Timbersource
Hi Ian, thank you for taking the time to give us your feedback. We're sorry to hear you had some issue with our website and generating a price. One of my colleague in Sales will be in touch to investigate this further. We're pleased to hear you are happy with our product. Looking forward to working with you again
Great company to work with
Great company to work with. Superb service, very competitive prices. I've used Timber source for a good while now and have always received quality planed all round timber for my cabinet making.
3 avril 2025
Réponse de Timbersource
Hi Kevin, thank you for taking the time to leave us your feedback and your kind words. We're so pleased to hear you're happy with our customer service and product. We're looking forward to working with you again!
Great service and price
3 avril 2025
Réponse de Timbersource
Hi Rick, thank you for taking the time to leave us your feedback. We're so pleased to hear you're happy with our customer service. We're looking forward to working with you again!
Fantastic sales team answering all my…
Fantastic sales team answering all my questions promptly with good prices on their products and fast shipping. I was able to get what I wanted and delivered quicker than I could locally. Number saved for my next project
31 mars 2025
Réponse de Timbersource
Hi Thomas, thank you for taking the time to leave us your feedback. We're glad to hear you've enjoyed your shopping experience with us and our delivery service. We pride ourselves on our nationwide next day delivery service. We're looking forward to working with you again!
What a great company to purchase from
What a great company to purchase from , friendly efficient and great product.
27 mars 2025
Réponse de Timbersource
Hi Brian, thank you for taking the time to leave us your feedback. We're so pleased to hear you're happy with our customer service and product. We're looking forward to working with you again!
Great quality and customer service.
I had an issue with my order due to poor packaging and shipping, but Katie Brown at Timbersource handled it exceptionally well. She responded quickly, took my concerns seriously, and ensured the problem was resolved without hassle. The quality of the Ash itself is excellent, and I’m very happy with my purchase. Great customer service and great product—highly recommended!
25 mars 2025
Avis spontané
Réponse de Timbersource
HI Kieran, thank you for taking the time to leave a positive review. We’re sorry to hear about the initial packaging and shipping issue which can be frustrating. We pride ourselves on both the quality of our products and our customer service, so we’re very glad to hear Katie was able to resolve it promptly and to your satisfaction. We’re looking forward to working with you again!
Réponse de Timbersource
Hi Fred, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We're looking forward to working with you again!
Good quality at a reasonable price with…
Good quality at a reasonable price with sensible delivery cost
5 mars 2025
Avis spontané
Réponse de Timbersource
Hi Mark, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
Excellent
Excellent. Easy to navigate and order the right timber on the website. I arrived in super quick time - and quality was v good.
27 février 2025
Réponse de Timbersource
Hi Simon, thank you for taking the time to give us your feedback. We're glad to hear you found out website very easy to use and you're happy with our service. We are looking forward to working with you again!
Réponse de Timbersource
Hi MAiiKO, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.