The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Voir plus
L'entreprise a répondu
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Voir plus
L'entreprise a répondu
New Carpenter here, i needed high quality poplar wood for shutter in my house. Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged. Cons: wasn't sure of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Coordonnées de contact
Quarry Way, BA4 4RN, Waterlip, Royaume-Uni
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,3
Excellent
246 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Timbersource
Hi Steve, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service and the quality of our products. We are looking forward to working with you again!
Katie very approachable and helpful
Katie very approachable and helpful. Came up with the solution to accomodate our budget , highly recommend
6 février 2025
Réponse de Timbersource
Hi there, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
Réponse de Timbersource
Hi Matthew, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again
Good, reliable product and service
Did exactly what they said on the tin. Paid a small premium for prompt action I needed for my project but they delivered. Would use again.
12 décembre 2024
Réponse de Timbersource
Hi Aaron, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and express delivery service. We are looking forward to working with you again soon
Good service for telephone enquiries…
Good service for telephone enquiries and orders.
Prompt delivery.
Good product.
11 décembre 2024
Réponse de Timbersource
Hi Denis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We're always happy to answer our customers enquiries and help them choosing the right product for their project. We are looking forward to working with you again
well i needed some wood you supplied it…
well i needed some wood you supplied it great
2 décembre 2024
Réponse de Timbersource
Hi Dennis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber. We are looking forward to working with you again
Réponse de Timbersource
Hi Charles, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our customer service. Hopefully, we'll get to work with you again soon!
Réponse de Timbersource
Hi Helen, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We are looking forward to working with you again!
Wood for furniture - arrived quickly, well packaged but some pieces cupped.
Ordered boards for express delivery. Followed up when didn't arrive and had some small board jointed - ok jointing, I'm guessing not used dominos, just glued up, some v. small gap, that I can live with.
PAR boards though, I'd have expected to be flat - no cupping. Maybe that is unrealistic, not sure if you have to specify that the timber will be used for furniture. Will need to get the plane out.
re: the cupping, not sure if the wood is kiln dried, but will require more work than I expected - which was basically pay for the timber so I could glue up a desk top. Maybe unrealistic, but painful when cupping means wood isn't at a point where I can just glue up right away.
Edit - Just to clarify, I think the above sounds harsher than I intended. The boards were fine, I think the above sounds worse than I intended, it was a fine. It wasn't as if the boards were a semi circle :) It was a few minutes with an electric sander...
11 décembre 2024
Avis spontané
Réponse de Timbersource
Hi Michael, thank you for taking the time to give us your feedback. We're sorry to hear you had issues with some of the boards. Please give the Sales team a call or an email and we'll find a way to rectify this for you.
Fast service…
Pick up my timber less than 24 hours after placing order. When I arrived it was all ready and waiting and exactly what I had asked for. Good quality boards and the Timbersource team helped load it into my vehicle - which wasn’t easy as I had underestimated the length !
6 décembre 2024
Avis spontané
Réponse de Timbersource
Hi David, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received when collecting your order. We're looking forward to working with you again soon!
Really helpful and considerate staff
Really helpful and considerate staff. I went there wanting to buy some off cuts for a small project, and was given some free pieces of White Ash and American Oak as they had stopped selling small off cuts. They couldn't have been friendlier.
29 novembre 2024
Avis spontané
Réponse de Timbersource
Hi Charlie, thank you for taking the time to give us your feedback. All our staff do their best to accomodate customer'requests and provide them with a positive experience. We're looking forward to working with you again soon!
Hardwood boards
We ordered a cut version of its standard hardwood boards and they arrived exactly on time, undamaged and cut perfectly correctly. The price was very reasonable. What more can you want? Highly Recommended .
7 novembre 2024
Réponse de Timbersource
Hello, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received. We're looking forward to working with you again soon!
Always very friendly and helpful either…
Always very friendly and helpful either on the phone or in person. I spend a lot of time searching for and buying timber and the project cost calculator on their website is by far the best of any UK timber merchant. Highly recommended.
14 novembre 2024
Réponse de Timbersource
Hi William, thank you for taking the time to leave us a review. We're so glad you're happy with the customer service received and with our website. We're looking forward to working with you again!
Expected better cutting.
The colour of the wood was just right for making the top of my kitchen table. I was disappointed however that there were gaps between some of the planks when put together. With superior saws, I would have thought this would not happen. I will have to try and put this right before construction.
7 novembre 2024
Réponse de Timbersource
Hi Pam, thank you for taking the time to give us your feedback. We're sorry to hear that something went wrong with the machining side of the timber as we do pride ourselves on the quality of what we produce. We've got in touch with you privately via email hoping to be able to rectify the issue. If there is anything we can do to help, please get in touch with our Sales Team.
Good selection of timber
Good selection of timber with helpful comments and videos. Able to choose a wood which matches our interior space. Ordering straightforward and delivered without delay.
7 novembre 2024
Réponse de Timbersource
Hi Jonathan, thank you for taking the time to leave us a review. We're so happy to hear our videos have helped you choose the right timber for your project. We're looking forward to working with you again!
Réponse de Timbersource
Hi Sebastian, thank you for taking the time to leave us a review and your kind words. We pride ourselves with the quality of our timber and the speed of our service. We hope to work with you again soon!
Timbersource and the team provide an…
Timbersource and the team provide an outstanding service. They're all very knowledgeable, professional, friendly and customer focussed.
I was advised that my order would be available in 24hrs -48hrs for collection and on more than one occasion, the order was available same day.
Thank you one and all.
24 octobre 2024
Avis spontané
A positive experience.
Delivered as ordered and well protected. A little slow but I will happily use Timbersource again.
10 octobre 2024
Very good service
7 octobre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.