timbervaults.com Avis 

I ordered a vault. After less than a year it stopped working. The comopany solutions included buying tools to open the defective tool. None of them work and the communication has stopped.

I ordered QTY 1 Bravo Medium Concealment Shelf w/ RFID Lock and QTY 1 Motion activated Light kit. I ordered both of these items on October 18th 2025 and have never received any of my order. I've sent a total of 43 emails with only one response, called several times always having to leave a message. Today August 6th 2026 I called again spoke with someone named Jack which I'm almost positive was AI driven. When he looked up my order number he said it was being built out of Texas and their running 2-3 weeks behind in shipping. Now if he was a real "person " he would have seen it was ordered in October of 2025. Instead he assured me that it was being shipped in 2-3 weeks due to delays in units being built. I then asked for a refund instead which he said woukd take 2-3 business days to refund me. Now with all this being said, I had been told in an email from Tony on November 7th of 2025 that in fact in was being shipped below is a copy of said email. I obviously never received my order. This is completely a fraudulent transaction by timbervaults.com and not even the BBB or any other person who's tried to recover their funds have had any luck to my knowledge. I'm not optimistic that this issue will ever come to a satisfactory result.
On Fri, Nov 7, 2025, 11:24 AM Timbervaults tony from timbervaults.com wouldn't allow me to include his email address Tony wrote:
Hi ,

I want to drop you a note and let you know that your new Timbervault will be shipping next week! During these crazy times, our production shop has been running behind schedule getting orders out but your shelf is nearing completion and will be going out next week. We will follow up with tracking information next week. If you have any questions or wish to cancel your order before it ships, please do not hesitate to let us know via email.

Regards,

TimberVaults Team

Shelves took triple the time to deliver that was promised and had to call a couple of times to find out the status. Finish doesn't look nearly as nice as it does in the videos. Shelf wouldn't just fall open when trigger the release. Had to push it up from the bottom to get it to open and the hinges that should allow a slow release drop were complete garbage just letting it drop open like a ton of bricks were inside it almost bouncing once fully open. I would be concerned for whatever was inside the shelf to bounce out once the hinge hit the end. Complained and they suprisingly responded within a week or so and proposed adding a 2-4mm wedge under the lock mechanism to help it drop free when unlocked. Did that and it didn't work and now it has an exposed lip underneath the shelf letting you know it is a concealed shelf. The add makes it sound like there is a way to get it open if the battery dies in the lock. Reality is you cannot open it period. There is no backup power source options to open the lock. I'm still trying to figure out how to open it without drilling a hole in the front of the shelf to push the lock in manually.
I've reached out to the company multiple times, with this problem and the ongoing problem with it not opening and they haven't responded at all. $400 for a shelf that doesn't work is extremely frustrating and I got 2 to fit the space on my wall as this was the biggest one I could find that had the look my wife wanted. I would give less than 1 star if it was an option.

BUYERS BEWARE! When originally ordering ETA was 6 weeks. 10 weeks in I submitted a request for update, coincidently Tony advised shelf was ready that day and would be shipped following day with shipping details provided. 14 weeks in requested refund. Automated reply stated refund being processed. 1 week later I sent another 2 requests for refund via email. Told refund being processed. 17 weeks passed and nothing was ever received or refunded. They have absolutely no accountability and respond as if you're wrong for expecting anything for your money. I was able to dispute the charges with only 4 days left to do so. Stay far away. I'm surprised they're still in business.

I don't know what's going on at this company but it's a mess. I ordered a very pricey shelf at the end of April and received a promotional email with a fake factory tour in response. They said that my shelf would be shipped at the end of May. It is now June 20 and my inquiries are met with automatic bot emails. I filed a dispute with my credit card.

Delay in receiving as many have said, ok, I can live with that. My unit came missing parts and I have yet to be able to get anyone to responds (months). Don’t buy. Many cosmetic issues as well.

Placed order 10 weeks ago. Never arrived. No response from company. No person to speak with just AI by phone. No email response. Clearly this is a scammy unreliable company and I should have read more online reviews. Placed dispute with credit card company and filed a BBB complaint. DO NOT ORDER FROM THIS COMPANY.

I've been waiting for over a month after they said my item was shipped. No answer to my numerous attempts to contact them. I might understand their scheduling problem, but they refuse to communicate with me. UPS shows a shipping label was created weeks ago, but the item was never delivered to them. Appears to be a total scam. Avoid.

I ordered a concealment mantle back on January 10th, it was suppose to ship out in February, as of March 26 i have not received it. when i check my order it says label created, waiting for UPS to pick up. This was done on March 4th last update. I have sent several E-mails and have gotten no response. this the worst customer service i have ever dealt with.

I purchased 2 timber vaults one did not have the usb power plug. I installed the smaller one and it worked great 5 times then it would not open again. I missed placed the backup power plug for this one. I emailed them and I was told to buy a new one off the website. I forgot to say none of the phone numbers work. I have now ordered a replacement one twice and they will not ship. I keep emailing them but they will not respond. I get an email stating your order is shipping and months later still nothing, the purchase never ships, but the following day they send advertisements to buy from them again. I would avoid this company it appears to be a scam. I now have to drill the mechanism in order to get in and get my gun. I will come up with a different locking method

I have written to them at least 11 times since my first issues happened with the locking mechanism since July 2025 and been going back & forth with them without a resolution. Last 3 E-mails haven't received a response yet. I am regretting my purchase and hopefully they would just give me a refund at this point!

its been 1 years since I ordered from them I still haven't received the shelf I ordered or a refund they promised me

I have written to them at least 6 times. i ordered a black drop down shelf and a white one. i got the white one and not the black. i send to timbervaults a copy of the receipt and the UPS tracking sheet. i contacted UPS and they said only one was shipped. Timbervaults do not answer ever!!!

My wife was hesitant at first, but now she wants one for her office.

My neighbor thought it was just a floating shelf. That’s exactly what I wanted.

I ordered the shelf on December 12 and it is now JANUARY 31 and I STILL don’t have my shelf. Every email has been answered but they just keep saying, “we got back logged and it should ship by the end of the week or next week” (Really would have been nice to know that without me having to ask where my order was!) After getting this response twice, they finally sent an email saying it had shipped but there is no tracking number for my shipment. It’s been a week since it “shipped” and still nothing!! VERY disappointed with this service! Hope the shelf itself is worth the wait!

Ordered the concealed shelf and LED light kit. I experienced delays in shipping even when it said they were "in stock" online. "Discount" codes online didn't work until after sale expired. Took over 1 month to get the shelf (they never sent the light kit). The product was chipped on the corner, had paint runs on the front, and was not what the website described/showed. The foam that was supposed to hold a long rifle was 22in long and was not held in place in any way. It was completely loose in the shelf with only the front lip to stop the gun from sliding out when opened. I explained I was not happy and wanted a refund. They advised they had made revisions with the design and were sorry. The only quick communication was them emailing a return label. The shelf was returned and delivered Jan 10 to the manufacturer. I'm writing this Jan 28. They will not respond to my emails or voicemails about giving me my money back. Nearly 400 dollars stolen from these guys. Stay away!!!!!

Update: The day I posted this review, the company emailed me and advised they were refunding my money. I should see it in 3-5 business days. It is business day 11 with nothing. I emailed yesterday to find out why it hasn't been refunded. No answer.

Horrible customer service! I purchased on Dec10 for
Christmas present, said there was 5 in stock hurry and order for Christmas delivery. It's now January 3 and no delivery. Been emailing them since Dec. 16 and it takes about 3 days to get response, it has been back and forth fir a few weeks now. Last reply to me its was going out on Dec 29 or 30 and going to forward me tracking info. Now not replying to my emails. Do not recommend this Company.

do not do not do not order from this company, they kept lying about shipping it even created a UPS shipping label to make it look like they shipped it but never actully did, i filed complaints with UPS the BBB my credit card company and the Texas Attorney General's office for consumer affairs

This company is terrible. Their customer service is nonexistent. They will take your money and not ship your item don’t do business with this company just google all the reviews and you will see why