timbervaults.com Avis 

Awful company, the shelf I ordered was allegedly in stock, but after a few emails of lying about upcoming shipping dates they dropped off all communications. After a month I requested a cancellation and refund, also met with silence, so reporting it through the credit card company

I ordered the 36" concealment shelf in black 2 weeks ago. It arrived in just 3 days but unfortunately it was badly damaged. I sent an e-mail to Timber Vaults about the issue and received a reply within 24 hours. They requested pictures of the damage which I did. Within 24 hours they e-mailed me with their sincere apology offering a replacement or refund. I got a replacement delivered in 3 days in perfect condition. That's a great company that really cares about it's customers.

Timber Vaults customer response is non-existent and unresponsive to phone calls, emails and text messages. Bought one a month or so back. Lock mechanism is unresponsive even after following all the troubleshooting information online. I’d send this back in a heartbeat if I thought I’d ever get a response! Avoid this company like the plague.

I was excited to receive my Timbervaults shelf, but unfortunately, it arrived damaged. I reached out to their customer service for support, hoping for a resolution, only to be met with a dismissive response. They informed me that their warranty only covers 7 days from delivery—a surprisingly short period for a company selling premium furniture.

Despite the issue being related to product quality and not misuse, they showed no willingness to offer a replacement or even partial compensation. Their tone felt more like a technicality-driven brush-off than a genuine attempt to help a customer.

For the price point and branding, I expected better quality control and a more customer-focused support experience. I won’t be purchasing from Timbervaults again, and I would caution others to be aware of the extremely limited warranty and lack of post-sale accountability.

Minor problem. Contacted company. Told them what part I needed. No response. And I share my experience every chance I get.

Fast shipping. Solid product. The mounting screws for the sheet rock werent great so I took 1 start off. Other than that I'm happy.

Customer Service is excellent. Very well made and solid construction. Design is very well though out. Would recommend this to anyone for quick access to small firearm to protect the family

Beautifully made and high quality! It's a gift for my husband, he hasn't gotten it yet. But I did take it out and look at it. He is going to love it!

Great product! Great mounting system! Just everything about this is quality!

I have received all three that I ordered. We are moving into our house at the end of the month, so I haven't taken them out of the boxes. Will update when I get them up on the wall!!

This shelf is very well thought out. The metal hanging piece is awesome. Sits on the wall like a tank. The quality of the wood parts are really nice.

Total scam company. The locking mechanism died after about 1 year. So I contacted the company to troubleshoot or get a replacement. They first lied and said they couldn't find my name or order number, so therefore we didn't buy from them. I then forwarded the actual receipt proving we bought from them, and then they ghosted me.

The shelf is just okay, no big deal, overpriced for the quality. More importantly, I believe the company is going out of business. If you have ANY issues with your order; something not shipped as promised etc, you better be ready for a BIG HASSLE. Not worth doing business with, I totally would never recommend this company or product to anyone.

I SURE WISH I READ THESE REVIEWS FIRST !!!
!!!!! BEWARE !!!!!

Horrible company. After purchasing a shelf, they sent me a damaged shelf, missing parts and it wouldn’t open. Called about 50 times they didn’t answer or return any calls after leaving numerous messages. No response to my emails. It is chipped and paint was falling off right out of the box.

The Timbervault shelf arrived in a couple of weeks and seemed to be well built. The white paint had a couple of runs, but was otherwise acceptable.

I installed new Duracell batteries 5 months ago and have opened the shelf 3-4 times. I attempted to open the shelf and it began chirping. I realized the batteries were low and I thought, no problem. I'll just plug in the USB power back-up supply. After plugging in the back-up power, and attempting to open the shelf door using the RFID cards, the shelf only buzzed. It appears the RFID cards no longer communicate with the RFID lock.

I sent 3 emails to Timbervault asking how to rectify this issue and there's been no response. I then called their customer service number, (512) 763-2841, which is a Google number. This number is untraceable and not attached to any address.

It appears I will not be able to even remove this shelf from the wall to throw it away without damaging the walls in my expensive home.

I have done some research on RFID locks and there are both quality locks and cheap Chinese locks. I'm wondering what is the quality of this particular lock used by Timbervault?

My only advice after my experience is DO NOT BUY a Timbervault shelf.

It sounds like others have had bad experiences but I really like the shelf and it works well and was built really well. I ordered the shelf and received it in less than a week in perfect condition. Previously I ordered a different flimsy shelf from a different company, glad I got this one.

They can improve, only if they stop doing business. The shelves boxes are not opening, the tissue boxes smells like hell, they don't answer to phone calls, etc.
Don't buy, or you'll buy, and then you'll write here another bad review

I ordered a shelf two weeks ago. The shelf shipped quickly and arrived in good shape. I had one issue (turned out to be user error) and customer service was quick to respond and was very helpful.

Was nervous after seeing other reviews. Got my shelf yesterday. Seems to work fine and shipped after a couple days. No complaints so far!

I lost my RFID card during a move, have tried twice buying cards off their site, nothing. Can anyone tell me how to get spare cards?