Timber Windows Avis 

Similar to other recent reviews, we had a new front door fitted; which we love. The quality is superb and it complements our 1900's home perfectly.
The end to end experience has been great, but we wanted to make specific reference to the people who installed the door. Their care and attention to detail was fantastic, leaving not just the door looking brilliant but the surroundings as though nothing had ever been disturbed.
Highly recommend this company.

Timber Windows (Maidstone)
Beware: Upfront Payment, Poor Consultation, Inaccurate Ordering and Ongoing Delays

This company requires full payment before confirming an installation date. If problems arise, resolution is extremely difficult. We have experienced significant delays/inconvenience, property damage caused by their contracted scaffolders during preparation, inaccurate surveying, poor consultation, and the supply of an incorrect order, among other minor issues. 25 weeks after paying the deposit, they are still unable to provide a confirmed completion date.

If you are considering this company, I strongly recommend conducting thorough research, seeking personal recommendations, and fully understanding the implications of their payment terms before committing.

We recently have had a new front door fitted from Timber Windows in Cirencester. We are very impressed, not just with the door, but with the whole process, from the initial consultation, through to the final install. A friendly, professional and efficient service. Many thanks!

Thank you to everyone involved from timber windows from start to finish . I’m so pleased with all my windows , they are beautiful and make such a change to my old house . Thank you so much Lee and Tyler for your hard and excellent work . One very happy customer ! Highly recommend .

We couldn’t be more pleased with our new front door, it looks amazing. Thank you to Louis in the Cheltenham showroom and the fitters who carried out a splendid job.

We wanted a front door that did our house justice after spending a long time renovating. I knew what I wanted but just couldn’t find it anywhere until I contacted Mark at Timber Windows Lincoln. He was so helpful and patient. He gave me advice and the whole process was very easy. We now have a new front door that has complemented our house perfectly. The install was clean and tidy and the finish is perfect. Thank you 🌟🌟🌟🌟🌟

After struggling to close our battered (and very draughty) old front door for the last 10 years, we’ve finally had a new one fitted by Timber Windows - and we’re delighted with the result.

We chose the Townhouse door in Hague Blue and think it looks great. It’s clearly well made and feels very solid and secure.

The fitters took great care and took pride in their work. It’s not often that a company exceeds our expectations, but Timber Windows has done brilliantly.

We have had 3 windows and 3 doors installed by Timber Windows.
We are delighted with all of the work.
The installers are careful, meticulous workers who are friendly, on time and really tidy.
The doors and windows have made our old house less draughty and we have retained the character of the property.
Everything opens and closes so quietly and effortlessly now and the house is so much more secure.

Fantastic choice of styles, with customisable options. Fitters were professional and efficient. Even popping back to address a query.

We had our front door replaced with one made by Timber Windows (Knutsford) last week and are absolutely delighted with the result. It has really given our home the wow factor! We had friendly, professional and helpful support from the get go, from the showroom (thanks Matthew!) through to the final fitting. The quality is second to none and Alex and Jack, our fitters, ensured we were absolutely satisfied before they left. Cannot rate this company and its team more highly. Thank you!

Great choice of styles for our new front door plus we were able to have our own specified colour.
The whole team from sales, through admin, to fitting were more than helpful.
Door is now fitted and we are extremely happy with the finished product.

The installation of new windows and new front and back doors was completed today. Everything went very well indeed; we had a really good and nice two teams to do the installations, Lee and his three sons. They worked very hard, started early and did not stop for lunch; please thank and congratulate them all on a job well done. It was a pleasure to have them. My only negative point is that there were too many different types of manager.

Throughout the whole process from my initial enquiry to the completion of the work I have been impressed by the professional and friendly interactions I have had with all members of the Timber Windows team. I am extremely pleased with windows and doors and they have exceeded my expectations. I would unequivocally recommend them.

From visiting your lovely showroom in Clifton and meeting Audrey to the consultation with Louis and fitting with the very skilled team we are delighted with our beautiful front and back doors. They have made our Victorian house look beautiful and feel secure. Highly recommended.

Efficient. High quality. Delivered on time.

We have used Timber Windows Ltd for our windows and have been very happy in the past. For past experience I would give a 5 star review.

However, we recently opted for a Timber Windows Ltd Front door. This has been a mistake.

The door is fragile, easily dented/scratched. The paint chips from the edges of the frame and cleans off with a damp cloth. The frame appears to be a particular weak spot.

The door is already looking worn after 2-3 months with markings due to highly damaging objects such as hand bags, finger nails and Tesco delivery crates.

We have had several front doors in the past costing significantly less but at least adequately coated to guard against hand bags.

UPDATED: Since corresponding with Timber Windows more on this situation it appears they believe this is normal for their doors and don't appear to accept the coating may be faulty or applied too thinly.

Timber Window Doors look stunning it must be said, but evidently require constant touch up and maintenance.

Had we known the 'soft' nature of these doors we would not have purchased.

FURTHER UPDATE IN RESPONSE TO THE REPLY BELOW:
Contrary to what is suggested in the reply which appears to deliberately and wrongly paint this complaint as a unreasonable response to builder damage and damage from "Robust Objects" (is a handbag a robust object?), the photos were sent in with a genuine concern for an inadequate and potentially faulty coating.

The 'builder damage' report I sent in weeks prior to the photos. This is one scrape. There are 8 photos!

The damage from keys I clearly said happened when unlocking the door - something I feel front door should adequately handle. This was also ONE photo out of 8.

As for the 'feedback given on the situation" here it is in full:

"
The product is a soft wood timber door, painted with a water based microporous paint system. If the door is knocked or rubbed hard enough damage will occur and or paint chipped / removed unfortunately we cannot be held accountable for this.

You can attend to the areas as outlined on Page8 of the homeowners guide and you should have the paint pot which was supplied on installation.
"

We were very impressed with Timber Windows Cirencester who replaced all of the windows in our property. The professionalism and friendly and helpful attitude from Andy the designer, John the surveyor, Helen in installations and Ryan and Lee who coordinated the fitting team was really impressive. The fitting team were particularly amazing. They were so efficient, tidy and detail orientated as well as being a really nice bunch of people. The windows look great. Not the cheapest option but a good example of 'you get what you pay for'. Thank you.

It's disgusting that you think it is okay to dump your sales brochures on the stairwells of private estates like litter because you can't be bothered to put through residents letter boxes. This is disgraceful. There is no excuse for turning your brochures into rubbish. Leaving residents to collate these scattered leaflets and bin them. I have taken photos and reported this to The London Borough of Hammersmith & Fulham.

From my first visit to the Clifton showroom to the final installation of new doors and windows I’ve been very impressed with TimberWindows. Phil and Kelly were so knowledgable in helping me make decisions, the surveyors arrived promptly and were very thorough, answering any questions I had. A big shout out to Lee and Lee who did the fitting, they did a superb job, I was amazed that no internal or external decoration was damaged in the process and I am absolutely thrilled with the end result. Thank you too to the office staff who communicated so well throughout, the whole experience exceeded my expectations and the product itself is top quality. My cottage is transformed!

Overall it was a great experience from the day we visited the showroom until the fitters completed the installation.

The product is good, the people knowledgeable and helpful and the ongoing communication was excellent.