We signed up with the Time for You cleaning - East London branch for my mother in law - who is elderly and not very well. Sam and her team was very considerate and attentive with our request. We... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... Voir plus
L'entreprise a répondu
SO EXTREMELY PLEASED WITH HEATHER ....UPON HER FIRST VISIT....AFTER INTRODUCTIONS ....SHE JUST WENT FOR IT.....HOW REFRESHING ......ITS SAD SO MANY PEOPLE CALL THEMSELVES CLEANERS...THEY'RE9 JUST HOUS... Voir plus
L'entreprise a répondu
I found this agency on line in December 2025 and I've been with them since then. The lady I dealt with Mrs Sam Sattaur was so nice and respectful she helped me so much and she sent me a cleaner stra... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Coordonnées de contact
Royaume-Uni
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Excellent
848 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Angie was very supportive
Angie was very supportive, listened to our needs and worked hard to provide a level of service that was both thoughtful and insightful for my elderly grandmother.
2 décembre 2025
Réponse de Time For You .Cleaning
Hi Mrs Matthews
Thank you so much for your thoughtful review.
We’re delighted to hear that Angie was able to support you and your grandmother with such care and understanding.
She takes great pride in listening closely to each family’s needs, and your kind words mean a great deal to her and the whole East Leicestershire & Rutland team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Suzanne
Time For You Customer Services
Very professional & helpful approach.
4 décembre 2025
Réponse de Time For You .Cleaning
Hi Carol
Thank you so much for your kind review! We’re delighted to hear that you found our approach professional and helpful.
Gavin, Claire, and the whole Glasgow North team truly appreciate your feedback. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Suzanne
Time For You Customer Services
Awful Experience with Time For You…
Awful Experience with Time For You Cleaners - Sean power Canterbury branch
I rarely leave negative reviews, but my experience with Time For You has been so disappointing that I feel it is important to warn others.
After being sent four different cleaners in a short period of time, I eventually cancelled the service over the phone. The constant turnover of cleaners meant I was repeatedly having to show new people around my home and explain everything from the beginning. It became more time consuming than it was worth and completely defeated the purpose of hiring a cleaning service for convenience.
Despite cancelling over the phone, I later discovered that they continued charging insurance payments to my account because I had not sent a written cancellation. At no point did they contact me to ask why no cleaner had attended or whether I wished to continue. They simply kept taking payments without providing any service.
When I raised this, they refused to refund the payments already taken, even though no cleaning had taken place. They only offered to cancel one upcoming payment as a gesture of goodwill which does not address the money they continued to take while providing nothing in return.
To make matters worse, they involved me in an internal investigation about one of their cleaners and made inappropriate insinuations that had nothing to do with me. Their tone throughout has been defensive, unhelpful and lacking any sense of responsibility or customer care.
Overall, the experience has been stressful, unprofessional and extremely disappointing. The constant change of cleaners, poor communication and refusal to refund payments for a service not provided has left me feeling let down and taken advantage of.
I would strongly advise looking elsewhere for a cleaning company. Time For You has been a complete waste of time and money, and I will not be using them again.
3 décembre 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Tiffany
I am so sorry that your experience of Time For You has not been the one we would have expected it to be.
I shall be personally looking into this for you and will update you as soon as I can.
Suzanne
Time For You Customer Services
Visited and sounded very encouraging
Stephen visited to discuss options and needs. Seems positive and no nonsense approach, promise we will be kind to the cleaner!
Looking forward to working together
2 décembre 2025
Réponse de Time For You .Cleaning
Hi Chrissy
Thank you so much for your lovely review!
We’re delighted to hear that Stephen’s visit was helpful and that you felt encouraged by his straightforward approach.
We always aim to make the process simple and positive, and we truly appreciate your kindness toward our cleaners, it means a lot.
We’re really looking forward to working with you and supporting your cleaning needs and I shall be sure to pass your comments to Stephen and the team at Time For You Chelmsford!
Suzanne
Time For You Customer Services
Very good experience
I was very pleased to meet with Chris today who made me feel
very comfortable and answered all my questions regarding the services offered and as a result I signed up to a contract to begin in the new year
1 décembre 2025
Réponse de Time For You .Cleaning
Hi Angela
Thank you so much for your lovely review for Time For You Wiltshire. We’re delighted to hear that meeting with Chris was such a positive experience and that he was able to put you at ease and answer all your questions.
We’re really pleased to have you on board and look forward to providing you with a great service in the new year.
I shall be sure to pass your kind words onto Emma and Chris and if you need anything in the meantime, please don’t hesitate to reach out.
Suzanne
Time For You Customer Services
Trustworthy and reliable
Really quick to respond and get organised, great cleaners, work hard and good humoured. Trustworthy and reliable.
18 novembre 2025
Avis spontané
Réponse de Time For You .Cleaning
Dear Ms Mason
Thank you so much for your lovely review!
We’re delighted to hear that Sam and her team were able to get everything organised quickly for you and that you’re happy with the cleaners’ hard work and positive attitude.
Trustworthiness and reliability are incredibly important to us, so it’s wonderful to know this has been your experience.
We really appreciate you taking the time to share your feedback and I will be sure to pass it onto Sam and her team.
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Lyn
Thank you so much for your lovely review!
We’re really pleased to hear that you found our response quick and clearly explained.
Providing friendly, efficient support is something we take great pride in here at Time For You Ashby de la Zouch and I will be sure to pass your feedback onto Liam and the team!
If you ever need anything else, we're always here to help.
Suzanne
Time For You Customer Services
All very clear and easy to understand…
All very clear and easy to understand with direct debit put in place and can accommodate payment by cheque as unable to source cash as housebound at the moment.
Had a good feeling about the whole discussion and transaction details.
4 novembre 2025
Réponse de Time For You .Cleaning
Thank you for your kind words and for sharing your experience with us.
We’re so pleased to hear that you found everything clear and easy to understand, and that the payment arrangements worked well for your situation.
It’s great to know you felt confident and comfortable throughout the process, that’s exactly what we aim for!
I will pass your comments to Ralph and the team in Fife and I am sure they'll be delighted!
Suzanne
Time For You Customer Services
A good experience
Very friendly but also very well organised and professional in their approach glad I contacted them
4 novembre 2025
Réponse de Time For You .Cleaning
Hi Ann
Thank you so much for your lovely feedback!
We’re delighted to hear that you had a great experience with us and that you found our team in the local office in Walsall friendly, organised, and professional.
It’s wonderful to know you’re glad you got in touch, we really appreciate you taking the time to share your experience and will be sure to pass onto Jack and the team,
Suzanne
Time For You Customer Services
Lovely visit.
Both avril& samantha were lovely and explained everything to us about the buisness. My elderly relative found them very nice to talk to.
3 novembre 2025
Réponse de Time For You .Cleaning
Hi Lisa
Thank you so much for your kind review!
We’re delighted to hear that Avril and Samantha from our West Lothian local office has made such a positive impression and that your relative enjoyed chatting with them.
They both take great pride in providing a friendly and reassuring service, so your feedback means a lot.
We really appreciate you taking the time to share your experience.
Suzanne
Time For You Customer Services
Friendly cleaner, unfriendly company culture
I booked a regular clean through Time For You Ealing in October 2025. The cleaner was lovely and did a great job, but my experience with the company itself wasn’t great.
While the formal terms were clear and handled correctly on paper, the communication felt slow, impersonal, and at times defensive. I had requested to communicate by email or WhatsApp rather than by phone — which they agreed to — but the tone still came across as inflexible and a bit dismissive.
The setup — separate payments and a quarterly management fee paid in advance — may suit some people, but combined with the communication style it gives quite a rigid and unfriendly impression. I fully understand the company’s policies; my concern is the way they’re communicated and enforced, which often feels transactional rather than service-focused.
Looking at other public replies, this seems to be a broader pattern. In one response from the Canterbury branch to a customer named Chris (writing on behalf of his elderly mother), the company publicly shared personal details and took an argumentative tone. Another, from the Belfast branch (Nov 2024), described a customer’s home and accused them of “unrealistic expectations.” My own experience was much milder, but seeing those exchanges reinforced my sense that there’s a wider cultural issue with how feedback is handled.
If the company replies here, I hope they’ll keep their response general and professional — I’ve shared only what’s relevant to my own experience and prefer that any private details from our correspondence are not discussed publicly.
The cleaner herself was excellent, but the management side would really benefit from a friendlier, more responsive, and customer-centred approach.
5 novembre 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Annie
Thank you for sharing your feedback. We’re genuinely pleased to hear that you were happy with your cleaner and the standard of their work, we agree, they do a great job!
We’re sorry to learn that you felt our communication style came across as impersonal. I understand from the local office that they tried to build a more personal relationship by calling you you requested that communications be through WhatsApp.
We do our best to respect each customer’s preferred method of contact while ensuring that all the necessary details about payments, supplies, and terms are understood before cleaning begins.
We always aim to keep things clear and professional, particularly as our service involves separate arrangements between clients and cleaners.
We take your comments seriously and will review how we can make our tone and explanations friendlier while still keeping everything transparent and compliant with our processes.
Thank you again for your feedback, it helps us continue to improve the experience for all our clients.
Time For You Customer Services
Lindsey was so warm and lovely- really…
Lindsey was so warm and lovely- really looking forward to working with this company x
5 novembre 2025
Réponse de Time For You .Cleaning
Hi Shelley
Thank you so much for your kind words!
We’re delighted to hear that you found Lyndsey from our local office in Whitely Bay warm and lovely, she truly cares about helping her clients find the right cleaner and making the process as easy as possible.
We really appreciate you taking the time to share your experience and look forward to working with you too! 💫
Suzanne
Time For You Customer Services
Great introduction by Jenny and quick…
Great introduction by Jenny and quick response with allocated cleaner. Very helpful and informative.
3 novembre 2025
Réponse de Time For You .Cleaning
Hi Lizzie
Thank you so much for your lovely feedback!
We're delighted to hear that Jenny from our Hemel Hempstead local office made such a great first impression and that you found the process quick, helpful, and informative.
We really appreciate you taking the time to share your experience and hope you continue to be just as happy with your cleaner.
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Rita
We’re really pleased to hear that you found the team helpful and that everything was explained clearly. We always aim to make the process as simple and stress-free as possible.
Your feedback means a lot to us and I will be sure to pass your kind words onto Lindsay and Matt at Time For You Huddersfield!
Suzanne
Time For You Customer Services
Fantastic Service! ⭐️⭐️⭐️⭐️⭐️
We’ve been absolutely delighted with the service we’ve received — it’s been first class from start to finish.
From our very first meeting with Kenny, everything was clear and professional. He took the time to ask exactly what we were looking for, and we decided to go ahead with a regular domestic cleaning service.
We were lucky enough to be matched with Louise, who has been the perfect fit for our home. She provides a fantastic cleaning service, pays great attention to detail, and everything is always spotless. She’s friendly, kind, and completely reliable.
If there’s ever anything else we need or any changes to make, Louise is always available and happy to help.
We’re genuinely thrilled with the service — it’s exactly what we were hoping for. We would highly recommend the company, and especially Louise, to anyone looking for a high-quality cleaning service.
18 octobre 2025
Avis spontané
Réponse de Time For You .Cleaning
Thank you so much for your fantastic 5-star review! 🌟
We’re absolutely delighted to hear how pleased you’ve been with our service from start to finish. Kenny takes great pride in making sure everything is clear and tailored to each client’s needs, so it’s lovely to know his professionalism made such a positive impression.
We’re also thrilled to hear that Louise has been such a perfect match for your home. She really does go above and beyond to provide an excellent, reliable service, and your kind words will mean a lot to her.
It’s wonderful to know that you’d recommend us so highly, feedback like this makes all the difference to our team. Thank you again for choosing Time For You Glasgow South!
Warm regards,
Suzanne
Time For You Customer Services
I feel very lucky
I feel very lucky, Amelia was excellent, very thorough and efficient.
3 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that you feel so lucky to have Amelia ,she truly takes pride in providing a thorough and efficient service.
We’ll be sure to pass on your kind words to her and the local office in Brighton as it’s wonderful to know you’re happy with your cleaning and the Brighton team.
Suzanne
Time For You Customer Services
Liz worked very hard
Liz worked very hard for the 3 hours that she was here and was very thorough.
2 octobre 2025
Réponse de Time For You .Cleaning
Thank you for your kind words!
We’re so pleased to hear that Liz worked hard and was thorough during her visit.
She takes great pride in delivering a high standard of cleaning, and your feedback means a lot to both her and the local office in Epsom.
Suzanne
Time For You Customer Services
Polite, professional & personal
Great personal connections made & Alicia was able to match us with a suitable cleaner immediately for our requested day & time. Many thanks!
6 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that Alicia at our local office in Chesham was able to find the right cleaner for you so quickly and that you’ve had such a positive experience.
Building great personal connections is something we really value, so it’s wonderful to know that came through.
Many thanks again for taking the time to share your experience.
Suzanne
Time For You Customer Services
The experience with signing up with…
The experience with signing up with Time For You Cleaning was pleasant.
Lyndsey was professional, helpful, respectful and delightful to deal with.
Looking forward to using their services.
1 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that you found the sign-up process pleasant and that Lyndsey made such a positive impression with her professionalism and helpfulness.
We truly value your feedback and can’t wait to provide you with the high-quality cleaning service you’re looking forward to.
We’re excited to have you with us and look forward to keeping your home sparkling! ✨
Suzanne
Time For You Customer Services
Time for You Cleaning: STAY AWAY
Stay Away: Misleading practices and illegal refusal to refund
My wife engaged Time For You Tunbridge Wells for domestic cleaning services in September 2025. As part of the booking, they charged a management fee of over £200. Less than 24 hours after requesting a booking online, we cancelled as our situation changed. No cleaner was ever assigned, and no cleaning service was provided.
Under UK consumer law, the Consumer Contracts Regulations 2013 — you have a clear right to cancel within 14 days.
Instead of refunding us, the franchise owner, Caroline Kirby, replied claiming that “as per the contract … no refund is issued within the first quarter.” This is simply not true and is misleading. The law is clear: contractual small print cannot override statutory cancellation rights.
To make matters worse, their paperwork is designed in a way that removes consumer choice. The contract includes an “Option 1” (immediate start, waiving cooling-off rights) and “Option 2” (start after 14 days), but there was no point in the booking process where I was given that choice. The form they later emailed me shows “Option 1” already ticked, generated automatically after payment. That is not valid consent under consumer law.
This means not only were my rights ignored, but the company attempted to misrepresent the law by relying on a contract clause that does not apply. We are now escalating the matter via Citizens Advice, Trading Standards, and, if necessary, the county court to recover our money. What a waste of time.
My advice: avoid this company. Their business model appears to rest on holding onto management fees regardless of whether services are delivered, and they do not respect the cancellation rights you are entitled to by law.
16 septembre 2025
Avis spontané
Réponse de Time For You .Cleaning
UPDATED RESPONSE:
I am sorry to read your review and we would like to clarify a few important points to ensure accuracy, especially in relation to contract terms and legislation.
We absolutely recognise and respect the Consumer Contracts Regulations 2013, which give all clients the right to cancel within 14 days.
Our terms are structured in line with these regulations, offering two options:
Option 1 – to begin services immediately, with cancellation rights still applying but with responsibility for any costs incurred up to the point of cancellation;
Option 2 – to begin services only after 14 days, with no costs due if cancelled within that period.
In your case, the booking form recorded Option 1 and we can show there is a clear process and exactly where this is displayed on the booking form if required.
This means you retained your cancellation rights but you agreed to be responsible for the costs up to that point f cancellation. You were under no obligation to select option 1 and could have selected option 2 if you had chosen to.
Importantly, the statement that “no refund is issued within the first quarter” was quoted in error by the local franchise owner. This was a mistake, not a policy, and we have addressed this to prevent it happening again and to ensure all business owners operate within the legal requirements.
As a gesture of goodwill, the local business owner also confirmed that your management fee has been refunded. We believe this was a fair resolution under the circumstances, and we regret that this was not reflected in your review.
At Time For You we take pride in being transparent and fair, and we are disappointed that your comments suggest otherwise. We remain committed to delivering a professional and trustworthy service, and we are sorry that your circumstances changed before we had the opportunity to show you the quality of service we provide to thousands of households across the UK.
Sam Stawarz, Managing Director @ Time For You
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.