Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... Voir plus
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Lisez les avis des autres
I've been working with Time for You Blackburn with Darwen for about six months now, and it's been brilliant from the start! Nick and Naomi are fantastic to work with. Unlike other companies I’ve tried... Voir plus
L'entreprise a répondu
From first contact with Nick & Naomi, to the great service I have received, everything has run smoothly. A cleaner was with us within a week, the clean is done to my high standards, and I know I can c... Voir plus
L'entreprise a répondu
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Coordonnées de contact
Royaume-Uni
- info@timeforyou.co.uk
- timeforyou.cleaning
4,3
Excellent
883 avis
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Réponse de Time For You .Cleaning
Hi Lyn
Thank you so much for your lovely review!
We’re really pleased to hear that you found our response quick and clearly explained.
Providing friendly, efficient support is something we take great pride in here at Time For You Ashby de la Zouch and I will be sure to pass your feedback onto Liam and the team!
If you ever need anything else, we're always here to help.
Suzanne
Time For You Customer Services
All very clear and easy to understand…
All very clear and easy to understand with direct debit put in place and can accommodate payment by cheque as unable to source cash as housebound at the moment.
Had a good feeling about the whole discussion and transaction details.
4 novembre 2025
Réponse de Time For You .Cleaning
Thank you for your kind words and for sharing your experience with us.
We’re so pleased to hear that you found everything clear and easy to understand, and that the payment arrangements worked well for your situation.
It’s great to know you felt confident and comfortable throughout the process, that’s exactly what we aim for!
I will pass your comments to Ralph and the team in Fife and I am sure they'll be delighted!
Suzanne
Time For You Customer Services
A good experience
Very friendly but also very well organised and professional in their approach glad I contacted them
4 novembre 2025
Réponse de Time For You .Cleaning
Hi Ann
Thank you so much for your lovely feedback!
We’re delighted to hear that you had a great experience with us and that you found our team in the local office in Walsall friendly, organised, and professional.
It’s wonderful to know you’re glad you got in touch, we really appreciate you taking the time to share your experience and will be sure to pass onto Jack and the team,
Suzanne
Time For You Customer Services
Lovely visit.
Both avril& samantha were lovely and explained everything to us about the buisness. My elderly relative found them very nice to talk to.
3 novembre 2025
Réponse de Time For You .Cleaning
Hi Lisa
Thank you so much for your kind review!
We’re delighted to hear that Avril and Samantha from our West Lothian local office has made such a positive impression and that your relative enjoyed chatting with them.
They both take great pride in providing a friendly and reassuring service, so your feedback means a lot.
We really appreciate you taking the time to share your experience.
Suzanne
Time For You Customer Services
Friendly cleaner, unfriendly company culture
I booked a regular clean through Time For You Ealing in October 2025. The cleaner was lovely and did a great job, but my experience with the company itself wasn’t great.
While the formal terms were clear and handled correctly on paper, the communication felt slow, impersonal, and at times defensive. I had requested to communicate by email or WhatsApp rather than by phone — which they agreed to — but the tone still came across as inflexible and a bit dismissive.
The setup — separate payments and a quarterly management fee paid in advance — may suit some people, but combined with the communication style it gives quite a rigid and unfriendly impression. I fully understand the company’s policies; my concern is the way they’re communicated and enforced, which often feels transactional rather than service-focused.
Looking at other public replies, this seems to be a broader pattern. In one response from the Canterbury branch to a customer named Chris (writing on behalf of his elderly mother), the company publicly shared personal details and took an argumentative tone. Another, from the Belfast branch (Nov 2024), described a customer’s home and accused them of “unrealistic expectations.” My own experience was much milder, but seeing those exchanges reinforced my sense that there’s a wider cultural issue with how feedback is handled.
If the company replies here, I hope they’ll keep their response general and professional — I’ve shared only what’s relevant to my own experience and prefer that any private details from our correspondence are not discussed publicly.
The cleaner herself was excellent, but the management side would really benefit from a friendlier, more responsive, and customer-centred approach.
5 novembre 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Annie
Thank you for sharing your feedback. We’re genuinely pleased to hear that you were happy with your cleaner and the standard of their work, we agree, they do a great job!
We’re sorry to learn that you felt our communication style came across as impersonal. I understand from the local office that they tried to build a more personal relationship by calling you you requested that communications be through WhatsApp.
We do our best to respect each customer’s preferred method of contact while ensuring that all the necessary details about payments, supplies, and terms are understood before cleaning begins.
We always aim to keep things clear and professional, particularly as our service involves separate arrangements between clients and cleaners.
We take your comments seriously and will review how we can make our tone and explanations friendlier while still keeping everything transparent and compliant with our processes.
Thank you again for your feedback, it helps us continue to improve the experience for all our clients.
Time For You Customer Services
Lindsey was so warm and lovely- really…
Lindsey was so warm and lovely- really looking forward to working with this company x
5 novembre 2025
Réponse de Time For You .Cleaning
Hi Shelley
Thank you so much for your kind words!
We’re delighted to hear that you found Lyndsey from our local office in Whitely Bay warm and lovely, she truly cares about helping her clients find the right cleaner and making the process as easy as possible.
We really appreciate you taking the time to share your experience and look forward to working with you too! 💫
Suzanne
Time For You Customer Services
Great introduction by Jenny and quick…
Great introduction by Jenny and quick response with allocated cleaner. Very helpful and informative.
3 novembre 2025
Réponse de Time For You .Cleaning
Hi Lizzie
Thank you so much for your lovely feedback!
We're delighted to hear that Jenny from our Hemel Hempstead local office made such a great first impression and that you found the process quick, helpful, and informative.
We really appreciate you taking the time to share your experience and hope you continue to be just as happy with your cleaner.
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Rita
We’re really pleased to hear that you found the team helpful and that everything was explained clearly. We always aim to make the process as simple and stress-free as possible.
Your feedback means a lot to us and I will be sure to pass your kind words onto Lindsay and Matt at Time For You Huddersfield!
Suzanne
Time For You Customer Services
Fantastic Service! ⭐️⭐️⭐️⭐️⭐️
We’ve been absolutely delighted with the service we’ve received — it’s been first class from start to finish.
From our very first meeting with Kenny, everything was clear and professional. He took the time to ask exactly what we were looking for, and we decided to go ahead with a regular domestic cleaning service.
We were lucky enough to be matched with Louise, who has been the perfect fit for our home. She provides a fantastic cleaning service, pays great attention to detail, and everything is always spotless. She’s friendly, kind, and completely reliable.
If there’s ever anything else we need or any changes to make, Louise is always available and happy to help.
We’re genuinely thrilled with the service — it’s exactly what we were hoping for. We would highly recommend the company, and especially Louise, to anyone looking for a high-quality cleaning service.
18 octobre 2025
Avis spontané
Réponse de Time For You .Cleaning
Thank you so much for your fantastic 5-star review! 🌟
We’re absolutely delighted to hear how pleased you’ve been with our service from start to finish. Kenny takes great pride in making sure everything is clear and tailored to each client’s needs, so it’s lovely to know his professionalism made such a positive impression.
We’re also thrilled to hear that Louise has been such a perfect match for your home. She really does go above and beyond to provide an excellent, reliable service, and your kind words will mean a lot to her.
It’s wonderful to know that you’d recommend us so highly, feedback like this makes all the difference to our team. Thank you again for choosing Time For You Glasgow South!
Warm regards,
Suzanne
Time For You Customer Services
I feel very lucky
I feel very lucky, Amelia was excellent, very thorough and efficient.
3 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that you feel so lucky to have Amelia ,she truly takes pride in providing a thorough and efficient service.
We’ll be sure to pass on your kind words to her and the local office in Brighton as it’s wonderful to know you’re happy with your cleaning and the Brighton team.
Suzanne
Time For You Customer Services
Liz worked very hard
Liz worked very hard for the 3 hours that she was here and was very thorough.
2 octobre 2025
Réponse de Time For You .Cleaning
Thank you for your kind words!
We’re so pleased to hear that Liz worked hard and was thorough during her visit.
She takes great pride in delivering a high standard of cleaning, and your feedback means a lot to both her and the local office in Epsom.
Suzanne
Time For You Customer Services
Polite, professional & personal
Great personal connections made & Alicia was able to match us with a suitable cleaner immediately for our requested day & time. Many thanks!
6 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that Alicia at our local office in Chesham was able to find the right cleaner for you so quickly and that you’ve had such a positive experience.
Building great personal connections is something we really value, so it’s wonderful to know that came through.
Many thanks again for taking the time to share your experience.
Suzanne
Time For You Customer Services
The experience with signing up with…
The experience with signing up with Time For You Cleaning was pleasant.
Lyndsey was professional, helpful, respectful and delightful to deal with.
Looking forward to using their services.
1 octobre 2025
Réponse de Time For You .Cleaning
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that you found the sign-up process pleasant and that Lyndsey made such a positive impression with her professionalism and helpfulness.
We truly value your feedback and can’t wait to provide you with the high-quality cleaning service you’re looking forward to.
We’re excited to have you with us and look forward to keeping your home sparkling! ✨
Suzanne
Time For You Customer Services
Time for You Cleaning: STAY AWAY
Stay Away: Misleading practices and illegal refusal to refund
My wife engaged Time For You Tunbridge Wells for domestic cleaning services in September 2025. As part of the booking, they charged a management fee of over £200. Less than 24 hours after requesting a booking online, we cancelled as our situation changed. No cleaner was ever assigned, and no cleaning service was provided.
Under UK consumer law, the Consumer Contracts Regulations 2013 — you have a clear right to cancel within 14 days.
Instead of refunding us, the franchise owner, Caroline Kirby, replied claiming that “as per the contract … no refund is issued within the first quarter.” This is simply not true and is misleading. The law is clear: contractual small print cannot override statutory cancellation rights.
To make matters worse, their paperwork is designed in a way that removes consumer choice. The contract includes an “Option 1” (immediate start, waiving cooling-off rights) and “Option 2” (start after 14 days), but there was no point in the booking process where I was given that choice. The form they later emailed me shows “Option 1” already ticked, generated automatically after payment. That is not valid consent under consumer law.
This means not only were my rights ignored, but the company attempted to misrepresent the law by relying on a contract clause that does not apply. We are now escalating the matter via Citizens Advice, Trading Standards, and, if necessary, the county court to recover our money. What a waste of time.
My advice: avoid this company. Their business model appears to rest on holding onto management fees regardless of whether services are delivered, and they do not respect the cancellation rights you are entitled to by law.
16 septembre 2025
Avis spontané
Réponse de Time For You .Cleaning
UPDATED RESPONSE:
I am sorry to read your review and we would like to clarify a few important points to ensure accuracy, especially in relation to contract terms and legislation.
We absolutely recognise and respect the Consumer Contracts Regulations 2013, which give all clients the right to cancel within 14 days.
Our terms are structured in line with these regulations, offering two options:
Option 1 – to begin services immediately, with cancellation rights still applying but with responsibility for any costs incurred up to the point of cancellation;
Option 2 – to begin services only after 14 days, with no costs due if cancelled within that period.
In your case, the booking form recorded Option 1 and we can show there is a clear process and exactly where this is displayed on the booking form if required.
This means you retained your cancellation rights but you agreed to be responsible for the costs up to that point f cancellation. You were under no obligation to select option 1 and could have selected option 2 if you had chosen to.
Importantly, the statement that “no refund is issued within the first quarter” was quoted in error by the local franchise owner. This was a mistake, not a policy, and we have addressed this to prevent it happening again and to ensure all business owners operate within the legal requirements.
As a gesture of goodwill, the local business owner also confirmed that your management fee has been refunded. We believe this was a fair resolution under the circumstances, and we regret that this was not reflected in your review.
At Time For You we take pride in being transparent and fair, and we are disappointed that your comments suggest otherwise. We remain committed to delivering a professional and trustworthy service, and we are sorry that your circumstances changed before we had the opportunity to show you the quality of service we provide to thousands of households across the UK.
Sam Stawarz, Managing Director @ Time For You
Don't waste your time
Don't recommend this company at all. Worked for them in the passed. They were meant to help me and show me the right way to do my job. I got no help whatsoever. Shocking experience. The boss ring me once with in the long time frame that worked there which explains everything and she also ring me with complains that there was nothing to do with me. I wouldn't waste your time and effort for this company. Horrible experience
16 août 2025
Avis spontané
Réponse de Time For You .Cleaning
Dear Penny
We’re truly sorry to hear about your experience, and we take feedback like this very seriously.
At Time For You, we aim to provide clear communication, support, and a positive working environment for all of our self-employed cleaners. It’s disappointing to hear that we fell short in your case.
To help me look into your case, I have requested some more details from you. As soon as I have received them, I will be able to look into your case more.
Suzanne
Time For You Customer Services
Responsive and thorough
Time For You have provided quick correspondence and ready follow-ups.
They arrived on time for a pre-assessment of our needs, gave an honest assessment and have provided us with a local cleaner who has performed extremely well on her first cleaning visit.
5 septembre 2025
Réponse de Time For You .Cleaning
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you found our service responsive and thorough, and that the pre-assessment and follow-ups met your expectations.
It’s also wonderful to know that your cleaner has made such a positive start. We’ll make sure to pass along your feedback to Kristina and the team in Surbiton.
We look forward to continuing to provide you with a reliable and high-quality cleaning service.
Suzanne
Time For You Customer Services
My first experience has only been with…
My first experience has only been with the company as work has not started yet. All seems good.
1 septembre 2025
Réponse de Time For You .Cleaning
Dear Mrs Dickson
Thank you so much for taking the time to share your first impressions of Time For You Falkirk. We’re delighted to hear that everything has gone smoothly so far and that you’re happy with the process up to this point.
We look forward to starting the work for you and providing the reliable, high-quality service we always strive to provide.
Please reach out if you have any questions
Suzanne
Time For You Customer Services
Seamless and professional
I use the East London Branch of Time For You, run by Sam and it has been a seamless experience. Sam is very responsive and is great at managing the cleaners. The cleaners are always of a very high quality and it’s great to have Sam as the contact point in case of any issues. We get a weekly clean and are very happy with it.
3 septembre 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Erin,
Thank you so much for the 5-star review! I’m delighted to hear your experience has been seamless and that you’re happy with the quality of our cleaners.
We work hard to stay responsive and make weekly cleans feel effortless, so your feedback really means a lot and I shall be sure to pass onto Sam and her team.
If you ever need anything at all, I’m always here to help.
Suzanne
Time For You Customer Services
Further to my enquiry by telephone…
Further to my enquiry by telephone Thomas arrived promptly by appointment. I was surprised to get an appointment the same day.
He briefed me fully on the service available and answered all my questions.
I now look forward to the service from time for you cleaning.
1 septembre 2025
Réponse de Time For You .Cleaning
Hi Laura
Thank you so much for your kind feedback! We’re delighted to hear that Thomas at our local office in Falkirk was able to visit you so promptly and that he answered all of your questions clearly. We always strive to make the process smooth and reassuring right from the start, so it’s great to know we’ve achieved that.
We look forward to providing you with a reliable and high-quality cleaning service, and we’re confident you’ll be just as happy with the ongoing experience.
Suzanne
Time For You Customer Services
Be careful
Firstly, in my opinion, they treat their cleaners as if they own them and they are a business resource, not human beings. Our cleaner was brilliant, but unfortunately poorly treated by them.
Secondly, be very careful with this company and read the contract carefully.
I am not allowed to disclose what has been said to me by Time for You, including what action they have taken with other clients to enforce contracts, but one may infer how far they are willing to go based on other reviews.
Note: this is a genuine review, I just don't want to provide my details as I've already discussed everything with the local branch, and I don't want any further communication from them. I also don't want any risk of reprisal from head office. I'm happy to prove that I was a customer to Trustpilot, if necessary.
*** Time for You - I do not give permission for you to use any of my personal data to reply to this review. This includes, but it is not limited to; name, location, local branch or any conversations that have occured between myself and Time for You. Any breaches in this will be treated accordingly as a breach of GDPR ***
31 août 2025
Réponse de Time For You .Cleaning
Unfortunately, we are unable to identify the source of this review as the reviewer has refused to provide any information to help us investigate.
We take all feedback seriously and would always welcome the opportunity to resolve concerns directly, however without any details we are unable to look into this matter further.
We remain committed to treating both our clients and cleaners with respect and professionalism, and encourage anyone with a genuine concern to contact us directly so we can address it properly.
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