We signed up with the Time for You cleaning - East London branch for my mother in law - who is elderly and not very well. Sam and her team was very considerate and attentive with our request. We... Voir plus
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Lisez les avis des autres
Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... Voir plus
L'entreprise a répondu
SO EXTREMELY PLEASED WITH HEATHER ....UPON HER FIRST VISIT....AFTER INTRODUCTIONS ....SHE JUST WENT FOR IT.....HOW REFRESHING ......ITS SAD SO MANY PEOPLE CALL THEMSELVES CLEANERS...THEY'RE9 JUST HOUS... Voir plus
L'entreprise a répondu
I found this agency on line in December 2025 and I've been with them since then. The lady I dealt with Mrs Sam Sattaur was so nice and respectful she helped me so much and she sent me a cleaner stra... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Coordonnées de contact
Royaume-Uni
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Excellent
848 avis
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Great service
I’m have found a great cleaner through Sam, and she is fantastic at arranging cover if my cleaner is away, or if I need a new cleaner. Time for you has definitely saved me hours of searching and a load of stress!
27 juillet 2025
Avis spontané
Réponse de Time For You .Cleaning
Thank you so much for your kind words, Farah! We're delighted to hear that you've had such a great experience with your cleaner and with Sam’s support in arranging cover when needed. It’s fantastic to know that Time For You East London has helped save you time and reduced the stress of finding reliable cleaning help. We really appreciate you taking the time to share your feedback and thank you for choosing us!
Reliable, personable and trustworthy cleaning
I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for when my cleaner was on holiday. It is such a relief to have regular reliable cleaning in my busy house and I feel that Matt oversees it all so well, it feels so personal. I’d highly recommend
6 juin 2025
Avis spontané
Réponse de Time For You .Cleaning
Thank you so much for your kind words, Eddie! We're thrilled to hear that you've found the service to be reliable, personable and trustworthy. Matt always strives to offer a tailored and hands-on experience, so it's fantastic to know his follow-up and holiday cover support made a real difference. It's exactly the kind of hassle-free, dependable service we aim to provide for busy households. Thanks again for the recommendation – it really means a lot!
Terrible experience
Terrible experience.
Too much damage too little interest or accountability.
The actual house cleaning was fine, but had to let them go after 6 visits due to multiple damages to contents and wall and perception of shoulders being shrugged by the franchisee.
Probably best to for another cleaning franchise.
Response to response: I explained that I am a tradesperson! There's a difference between lines a hoover brush makes and the scratches that were ingrained into my velvet bed frame (which are still visible), and if a customer having to spend 1.5hrs with a sponge, a hairdryer and a brush to try and minimise the damage is acceptable then fair enough, or the lines over my skirting and wall. I told you to forget it as I'd basically had my fill and although you state you take damages seriously, my perception was you took minimal interest. Not as much as an apology, but if you believe you did your up most then that's ok too, it's not my business. Let's move on, hopefully we can both learn some lessons here.
1 juillet 2025
Avis spontané
Réponse de Time For You .Cleaning
Hello
I have reached out to our Falkirk local office and their response is below.
Please reach out directly to the local office if you require any follow ups.
Suzanne
Time For You Customer Services
Thank you for your feedback. I’m pleased to hear you were happy with the cleaning you received from our cleaners.
Regarding reported damages, as a company we take any damages very seriously and do have insurance cover for such events. During your service with Time For You you notified us of two instances:
1- You requested with the cleaner that they use your hoover to make lines on your bed frame-out with the standard scope for cleaning. On the 24/6 you complained that making lines had damaged your bed and spoke to your local franchisee on the phone. During this conversation you said it was fine once you went over it with a sponge and fabric brush, so no further action was required.
2- On 12/7, three days after your 6th visit (9/7) you made us aware of black marks to your stair skirtings. The cleaner hadn’t touched these for a couple of weeks prior, as you requested this task to be done on a monthly basis. This damage therefore doesn’t appear to be caused by any actions of a Time For You Cleaner dusting your skirtings. However, we did offer to investigate further if a trades person was to say otherwise, to which you replied “forget it” to your local franchisee.
Please don’t hesitate to get in touch with your local branch should you require any further assistance.
Thomas Galbraith
Time For You Falkirk
Good cleaner found quikly whlpvery g0od…
Good cleaner found quikly who was very g0od at asking what we needed doing and completing the tasks proficiently
5 juillet 2025
Réponse de Time For You .Cleaning
Dear David
Thank you so much for your kind review.
We're delighted to hear that you were matched quickly with a cleaner who took the time to understand your needs and carried out the work to a high standard.
Providing a reliable, personalised service is exactly what our Time For You East Kilbride local office aims for, so it’s lovely to know we hit the mark.
If there’s anything else we can support you with, please don’t hesitate to get in touch and I will be sure to pass your comments onto Will and the team.
Suzanne
Time For You Customer Services
Best in class!
Hands down beats the services of larger companies such a housekeep. Sam is wonderful, provides great quality and responsive comms. Our cleaner Olga is excellent and always asks for feedback. Couldn't be happier with the service provided and clear upfront fee structure.
10 juillet 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Kate
Thank you so much for this fantastic review!
We're thrilled to hear that you've had such a positive experience with our service. Sam will be delighted to hear your kind words, and we’re so pleased that Olga is delivering the high standards we aim for.
It's great to know that our clear pricing, responsiveness, and personalised approach stand out against the bigger companies.
Your feedback means a lot to us, and we're so happy to have made a difference.
If there's ever anything more we can do, just let us know!
Suzanne
Time For You Customer Services
Helpful
The gentleman that visited me to explain the setup of the company was very polite and informative.
7 juillet 2025
Réponse de Time For You .Cleaning
Hi Alan
Thank you so much for your kind review!
We're really pleased to hear that you found Nathan polite and informative during your visit.
If you have any further questions or need anything else, we're just a phone call away!
Many thanks
Suzanne
Time For You Customer Services
The owner arrived promptly to assess my…
The owner arrived promptly to assess my home. She was very helpful and was able to set up the cleaning time schedule for the next week.
3 juillet 2025
Réponse de Time For You .Cleaning
Hi Brenda
Thank you for your great review.
We're so pleased to hear that you found the visit helpful and that everything was arranged promptly for your cleaning schedule.
We’re committed to making the process smooth and stress-free, so it’s great to know we delivered.
If there’s anything you need going forward, we’re always here to help!
Suzanne
Time For You Customer Services
I am very pleased with the quick and…
I am very pleased with the quick and professional service. Thank you
2 juillet 2025
Réponse de Time For You .Cleaning
Hi Josie
Thank you so much for your kind words!
We're delighted to hear you're pleased with the quick and professional service.
At Time For You Morpeth and Whitley Bay, we always aim to provide a smooth and efficient experience.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Suzanne
Time For You Customer Services
Speedy Satisfaction.
Was interviewed re my requirements very soon after my first contact and a most suitable cleaner started started two weeks later. She comes for two hours every two weeks and is a great help.
Only one small criticism I have yet to receive a copy of the final contract from Time for You.
4 juin 2025
Réponse de Time For You .Cleaning
Hi John
Thank you for your kind review and for sharing your experience, we're really pleased to hear that you’ve been happy with the speedy setup and the support from your cleaner so far.
We are a bit perplexed that you haven't yet received your business agreement but I have just sent a copy over to you. Can you please check both your inbox and junk folders for it!
Please let me know if there’s anything else I can help with.
Thanks again for your feedback and for choosing Time For You!
Suzanne
Time For You Customer Services
Oona my cleaner is very satisfactory.
7 mai 2025
Réponse de Time For You .Cleaning
Dear Mary
Thank you so much for your feedback!
We're really pleased to hear that you're happy with the service Oona is providing. We'll be sure to pass your kind words on to her and Leanne and they'll be delighted to know they're making a positive difference to you
Please reach out if you need anything
Suzanne
Time For You Customer Services
very quick response
very quick response, called the office number,I was advised that one of the management team would be in touch and within minutes Nathan called me arranged to meet at my Dad's that evening to discuss our needs, I signed up and by the time i got home the appointed cleaner called me to discuss further. absolutely great customer service
4 juin 2025
Réponse de Time For You .Cleaning
Hi Christina
Thank you so much for your kind words. We're really pleased to hear that you had such a positive experience with our team.
Nathan and the office work hard to respond quickly and make the process as smooth as possible, so it's great to know that everything came together so efficiently for you and your dad.
We’re proud to offer a service that’s personal, responsive, and reliable from the first call to the cleaner's visit.
If there’s anything else we can help with, just let us know!
Suzanne
Time For You Customer Services
Thoroughly professional team in…
Thoroughly professional team in Waterlooville. Matt who visited me at home, to complete all the paperwork,
was polished in his communication, all details covered, and reassurance of the calibre of cleaner who would be assigned to me. Charlie, in the office, again, great communicator, and each time I have spoken with him it has been a very positive experience
I have not yet my Mary Poppins, but feel confident someone compatible will be visiting me regularly
3 juin 2025
Réponse de Time For You .Cleaning
Hi Jill
Thank you so much for your kind words. We’re really pleased to hear that both Matt and Charlie made such a positive impression, we’ll be sure to pass on your feedback to them.
We know how important it is to find the right match, and we’re confident we’ll soon have your very own Mary Poppins visiting regularly. If there’s ever anything more we can do in the meantime, just let us know, we’re always here to help.
Thanks again for taking the time to leave a review.
Best regards,
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Lorraine
Thank you so much for your kind words! We're really pleased to hear that Emma, at our Wiltshire local office, made such a positive impression and explained everything clearly.
Professionalism and clarity are so important to us, and it's great to see that come through.
If you need anything at all, we’re always here to help.
Best wishes,
Suzanne
Time For You Customer Services
Dreadful and awful communication on all…
Dreadful and awful communication on all fronts. From the company it’s self and from the two assigned cleaners.
Both of whom wouldn’t even say on the day or after their allotted time they weren’t coming! WOULD NOT RECOMMEND
2 juin 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Natasha
Thank you for taking the time to share your feedback. I want to sincerely apologise for the service you received, it is absolutely not the standard we aim to provide.
I completely understand your frustration. Your first cleaner was unfortunately unwell on a couple of occasions, and the replacement then failed to attend as promised. I know this caused significant inconvenience, especially as neither cleaner communicated properly with you on the day, which is unacceptable.
We are actively working to ensure this does not happen again. I appreciate you highlighting these issues, as it gives us the chance to improve our service. Please don’t hesitate to contact us directly if you’d like to discuss this further or if there’s anything we can do to make it right.
Thank you again for your honest feedback.
Suzanne
Time For You Customer Services
Thorough cleaning
Thorough cleaning. Background and police checks on cleaners. Reliable service. Would recommend.
26 mai 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Alex
Thank you for your feedback and recommendation.
We're pleased to hear that you are happy with the service that our Northern Ireland local office provides.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Suzanne
Time For You Customer Services
Prompt response
Chris replied to my enquiry same day and came to discuss my requirements the next week and i now have a great cleaner all sorted in a couple of weeks
6 mai 2025
Réponse de Time For You .Cleaning
Hi Nicola
Thanks so much for your kind words!
We're really pleased to hear Chris was quick to respond and that you're now all set up with a great cleaner from our Leighton Buzzard franchise.
If you need anything at all, please reach out
Thanks again for choosing us!
Best regards,
Suzanne
Time For You Customer Services
Jo is brilliant ❤️❤️ thank you so much…
Jo is brilliant ❤️❤️ thank you so much for everything
7 mai 2025
Réponse de Time For You .Cleaning
Dear Kirsty
Thank you so much for the lovely review for our local office in Warrington.
We're thrilled to hear Jo’s been brilliant – she really is a star.
We're so glad you're happy, and if there's ever anything you need, just let us know!
Suzanne
Time For You Customer Services
Very prompt response to enquiry
Very prompt response to enquiry. Extremely friendly and helpful team.
6 mai 2025
Réponse de Time For You .Cleaning
Hi Carol
Thank you for your kind feedback.
We're pleased to hear you were happy with the prompt response and found Owen at our Cardiff local office to be friendly and helpful.
We’re always here if you need anything further.
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Elizabeth
Thank you for your kind review.
We're delighted to hear that you felt at ease and found Cat approachable and helpful when discussing your cleaning requirements.
Your feedback is greatly appreciated and I will be sure to pass your comments to the team our local office in The Dales.
Many thanks
Suzanne
Time For You Customer Services
Mixed bag
The good: our regular cleaner is fantastic! She has been such a great to help to us and I’m so grateful to her. Time for You set up was pretty easy and efficient. I paid an initial 3 months of their fees and the rest you pay the cleaner directly. They’re also pretty good on communication and let us know when there are holidays and if we want substitutes.
The not so great: the substitute we had was awful, not much was cleaned. I sent in photos and they didn’t do much about it. You’re paying around £5 per hour of cleaning to Time for You so I would have expected some resolution beyond saying “we won’t send this person again.” I’ve now made it clear I don’t want any more substitutes, which makes this whole company middle-man thing a bit useless.
I would have liked more of the money to go to our fabulous cleaner, but they did source her for us so that is something.
1 février 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Bee
Thank you for taking the time to share your feedback.
We’re so pleased to hear how happy you are with your regular cleaner and the support she’s providing – we agree, great cleaners make all the difference!
We’re sorry to hear about your experience with the substitute cleaner. While we’re glad we were able to make sure that particular cleaner wasn’t used again, we completely understand that you were hoping for a more satisfactory resolution. Your comments will be taken into account as we continue to review and improve how we handle these situations.
We truly appreciate you recognising the role we play in sourcing and arranging reliable, vetted cleaners, and your feedback helps us refine our service even further.
If there's anything else you’d like to discuss, please don’t hesitate to reach out to us directly.
Thank you again for your honest review.
Suzanne
Time For You Customer Services
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