Timeframed Avis 31

Beautiful clock, looks great in our kitchen. Speedy delivery too. Thank you!

Top notch service and an excellent product. I would highly recommend. Thank you.

How long do items take to receive from this company! The reviews talk about ‘fast’ delivery and great service and I’ve received neither! Sent 2nd message I agree with the review further down, is this a genuine company! Ordered item, that’s not pre order, on 27/9 and still no sign of it. Don’t bother ordering from this company, pay more and get the product you’ve ordered elsewhere.
Further, as per review below, you do not have 400 reviews on trustpilot!!! You have 8! And I’m sure they’re genuine reviews.

You have not sent any emails to me! And furthermore, people are entitled to share their experiences good and bad, unfortunately if you provide poor service and don’t communicate with your customers, some will take to the Internet to offer other customers the options of whether they buy from you or not. I think that trustpilot is a fair platform I’ve always found it really useful, I think your opinion of trustpilot is because you do not like having a bad experience shared with other potential customers. If I were a business I’d use it to make my business better! Lets face it your previous reviews suggest this it not the first time products have not been received from you.
I have emailed you back with copies of my attempted contact with the you with no reply from you, however I’ve purchased elsewhere so all that needs to happen now, is that you at least provide some service and refund me back asap having sat on my payment for the last month.

25/10/23
UPDATE
As clearly shown your are rude and incorrect, firstly I don’t have 3 different surnames I have my married name and my name at birth like mist married women! how absolutely rude you are! Secondly I did not get your email even in my spam because if I had I would have responded to it …doh!
Stop suggesting you sent an email because if you hadn’t had a reply from a customer for over 3 weeks did it not occur to you to reach out to them again if you allegedly did so in the first place. It’s interesting that you lam-blast trustpilot because you’ve had a review you don’t like. Look in the mirror at your service and how you have aired your laundry, maybe I should go to GDPR for your business telling a global audience I have 3 names which is not only untrue (Libellous) and 2 you have disclosed my personal information! If this review serves nothing else than you have proved you are not a nice company to deal with…..shocking! And thank you for emailing that you have refunded my order I paid you a number of weeks ago…..interest accrued? Hope you are better able to ‘service’ customers going forward and if you further disclose any of my personal information again I will take it further. You clearly like looking through peoples profiles….very odd behaviour.

Fantastic service and great pricing for my new clock.
Fast delivery and the clock is nicer than I expected.
Looking forward to getting it put up in my new office.
Would highly recommend and will be using again.
Graeme

I ordered a Karlsson "Cuckoo Clock from Timeframed it is available in lovely colours Black, White, Grey, Jungle Green and Olive Green, I ordered the Grey as it would match my room, I was told they were out of stock but that was fine and as soon as they were available it was dispatched to me very quickly, it is a lovely little clock, instead of the traditional cuckoo it has a little bird which tweets on the hour, it has been greatly admired by lots of visitors to my home and is a great talking point, the tweety bird stops at 9pm and starts again in the morning so it does not disturb you during the night, the customer service was excellent and the delivery very prompt ,as this is the second clock I have purchased from this company I would not hesitate in using Timeframed again

We have bought 2 clocks from this company over the past 2 years and have been delighted with both of them. The service has been great both times and we will certainly use again.

I really wanted a cuckoo clock but they were out of stock. The company managed my expectations and were honest about delivery times especially at peak holidays etc. I am so pleased I was patient as I love love love my clock. I had to go back to them to confirm some instructions I'd misplaced them, not their fault. They explained and sent me out some more.

The clock was delivered promptly and very well packaged. Really delighted with the clock and the whole experience from ordering through to receipt.

Very rude customer service, my clock came after 8 weeks. I would avoid.

I ordered my clock on 1st December. It's now 15th January and there's no communication or sign of it. Not happy as paid for Express delivery and expected it a long time ago. Starting to worry this might be a hoax shop now???

I ordered something special for my boyfriend for Christmas which said December delivery allow two weeks. I bought it 30 Nov so should have been here well in time for Christmas. Two weeks after my order I messaged asking about delivery and they said December no guarantee for Christmas. When I complained that they had said allow two weeks they said they never promised that and the ‘December delivery’ on the website sits above any automated email. They were not apologetic, they were not understanding they just pushed the blame on to me. I chased again Christmas week and was told January delivery. They asked if I would like a refund, I said no I’d like the clock… what comes into my inbox - a refund. So now it’s 5 days until Christmas and I don’t have a gift. I actually cried. I emailed straight back to be told I’m still on the priority list and will get the clock, they just don’t want to hold my money. How am I meant to trust them? I’m so demoralised but the whole experience.