Ustomer service did a great job and resolved all issues in regards to missing items from my order. Will be ordering from them again
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Lisez les avis des autres
The quality of the clothing is commendable. However, there is significant room for improvement in the service. My dresses were supposed to be dispatched from their European warehouse, but they arrived... Voir plus
I'm a very enthusiastic supporter of cotton clothing and love broderie anglaise, so was delighted to find your beautiful red dress which accommodates my G cup boobs yet flatters my hourglass waist. Th... Voir plus
Great dresses. I am living mynsummer dress and (nearly) looking forward to cooler days so I can wear my other dress.
À propos de l'entreprise
Écrit par l'entreprise
A small family run business, we started creating vintage inspired pieces from iconic eras of thirties, forties, fifties and seventies with a modern twist in exclusive prints in sustainable fabrics. Sizes XS-4XL
Coordonnées de contact
Unit 7, Anamax Group Estate, SL9 7BB, Gerrads Cross, Royaume-Uni
- 07540462515
- mehak@timelesslondon.co.uk
- timelesslondon.co.uk
3,9
Bien
87 avis
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Multiple Purchases of Quality Clothing with Great Customer Service!
I have purchased from Timeless London multiple times throughout the year now. They have really nice quality clothing for good prices. The styles are very cute. I live in the US and always get my packages in good condition and promptly for international shipping. Their customer service is top notch. The one time I needed to contact them, I had a response and the issue resolved in less than 24 hours. I highly recommend them!
13 décembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much for your kind words and continued support! We’re thrilled to hear you love our styles and appreciate our customer service. It means the world to us to know you’ve had such positive experiences. We look forward to serving you again soon!
TERRIBLE RETURN EXPERIENCE
This was the worst service I've experienced in a while - delayed responses to inquiries, false information that does not match the info on their website, etc. Returning items from Netherlands to Belgium, I was given a wrong return address and seemingly false company name - Wyntas BV (not gonna share the full address because I fear this is someone's private house). The company name Wyntas BV DOES NOT EXIST in the location specified by the return address; the address is just a residential house (private by the looks of it on Google street view). As a small business, if this is the service you provide right from the start, you should be ashamed. Arranging returns is a BASIC requirement for any garment store.
13 décembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Hi
We’re truly sorry to hear about your experience. Please rest assured that our intention is never to cause confusion or inconvenience. Our team has already reached out to you via email to address the issue and clear up any misunderstandings.
We want to reassure you that we are a genuine business, and we are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out — we’re more than happy to help.
Thank you for your patience and understanding.
The dress I ordered arrived in good…
The dress I ordered arrived in good time and was better quality than I expected. Also a good fit.
29 novembre 2024
Réponse de timelesslondon.co.uk
Hi Jeanette,
Thank you for your kind feedback. We’re thrilled to hear that you’re happy with your product. We look forward to welcoming you back for another shopping experience with us.
Just like the picture and feels so nice
I wasn't too sure what to expect from a business I've never heard of before but the skirt was just too pretty to not buy.
I bought the skirt with the overall straps and the material is actually decent! It's quite thick and holds it shape on your body (I'm a size 14).
Admittedly the straps are quite long (I'm 5'5) and the shortest setting is okay, I might need to get another button hole altered.
I got my skirt during the Black Friday sale which made it more financially accessible for me. I'll be keeping my eye on future sales to get a cute coat 🩷
4 décembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Hi Amy,
We’re absolutely delighted to hear that you’re happy with the look, feel, and quality of your purchase! Your satisfaction means the world to us.
Thank you once again for your support — we look forward to welcoming you back for another shopping experience with us.
Dresses are beautiful but if you have…
Dresses are beautiful but if you have an issue with them return shipping is extremely expensive, I am talking $70+ and they say they will help you and then just ignore you. Very bad customer service.
I was in contact with them for 3 months which is ridiculous with them saying they will help but not really helping or offering solutions other than $70 return shipping and in the end I just gave up :(((
29 septembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Hello Ma D,
I am so sorry to hear about your experience. Our shipping to the USA is $20 and free for orders over $150. Could you please confirm if your order was placed with Timeless London? If so, kindly send us an email, and we will do our very best to assist you.
Thank you!
Pretty skirt for winter
I ordered the skirts for winter, which looks pretty like on the pictures. The messurement is correct on the website. After getting in touch via Email the refund worked quick.
11 novembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much <3. If you take any photos please tag our Instagram handle @wearetimelesslondon
Réponse de timelesslondon.co.uk
Thank you. We look forward to having you shop with us again :)
We had a very tight deadline on…
We had a very tight deadline on receiving the dresses; items were delivered to the US within one week, they were perfect. We will definitely be shopping with them again!
2 octobre 2024
Réponse de timelesslondon.co.uk
Thank you so much, Christine! We’re thrilled to hear that your order arrived on time. We can’t wait to have you shop with us again soon!
Lovely Dress.
Just brought a lovely dress from this company. Had never heard of them before, but I am wearing my dress now and I LOVE IT!! The quality is fantastic. It fits me like a glove and I have had so many compliments. Will definitely be buying more outfits.
11 octobre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much Rachael. So happy that you liked our dresses and looking forward to having you shop with us again :)
I love their designs
I love their designs, prints and quality. Huge fan!
27 septembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much Luna! Looking forward to having you shop with us <3
Excellent quality items
I’d had my eye on a full circle skirt and matching fifties-style jacket from this company for a while and I’m so pleased I ordered them last week. The quality is great (the cut and fall of the fabric in the skirt is particularly noticeably high quality) and they feel like true vintage only with more sizing options and, better still, with pockets! I wore the skirt and jacket to work on Monday and felt great, and four different colleagues and a woman on the train all complimented me on my outfit! Quick delivery, too.
6 septembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much :). We are so happy you liked your two piece set! This has been our best-seller since we launched! Super excited to have you shop with us again <3
A brilliant small company
A brilliant small company. I’ve been buying from them since the beginning and continue to keep coming back. The designs are unique and vintage inspired.
1 août 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much for taking the time to share your positive feedback Katie! We're thrilled to hear that you had a great experience with us, and your kind words mean a lot to our team.
Great service& good quality products
Great service& good quality products. Cant wait to wear my lovely dresses.
11 septembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much for taking the time to share your positive feedback Kate! We're thrilled to hear that you had a great experience with us, and your kind words mean a lot to our team. We would also love to see photos of you in our dresses so please tag us :)
Good small business
Lovely Dress - had an issue with the Royal Mail tracking and customer service got back to me very quickly.
11 septembre 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you for taking the time to share your positive feedback Laura! We look forward to having you shop with us again.
A wonderful dress will be perfect for the summer months
Arrived quickly and was a perfect fit.
25 juillet 2024
Réponse de timelesslondon.co.uk
Thank you so much Tim. Looking forward to having you shop with us again
Lovely quality dress and true to size
28 juin 2024
Réponse de timelesslondon.co.uk
Thank you so much Emma. So excited to have you shop with us again <3
Beautiful dress delivered quickly and…
Beautiful dress delivered quickly and in immaculate condition. Gorgeous design and fabulous fit and material.
10 juin 2024
Réponse de timelesslondon.co.uk
Thank you so much. Super excited to have you shop with us again :)
The owner was prompt and able to help…
The owner was prompt and able to help with any questions - love my dress. One was not quite the right size but is on route to be returned now. Hasn't been received by them yet but so far the process has been great!
10 juin 2024
Réponse de timelesslondon.co.uk
Thank you so much Julia. Looking forward to having you shop with us again.
Fabulous dresses and excellent customer…
Fabulous dresses and excellent customer services
22 mai 2024
Réponse de timelesslondon.co.uk
Thank you Kate. We look forward to having you shop with us again <3
Absolutely stunning products
Absolutely stunning products, amazing quality, quick delivery and customer service was super helpful, can’t wait to order from there again
1 avril 2024
Avis spontané
Réponse de timelesslondon.co.uk
Thank you so much Sonia! Can't wait to have you shop with us again <3
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