Ting Mobile (by DISH Wireless) Avis 

Ting Mobile service was terrible. Switched to Ting from Sprint in June 2014. Data plans were very limited and overpriced. Most of the time, data service does not work at all, and customer service constantly gives a lame, canned response. Switched to Mint Mobile in July 2019 and never looked back. I regret not leaving Ting sooner.

I’ve had Ting for several years. Their prices are some of the best and when you call support, you actually get someone without having to go through the 10 levels of voicemail hell.

Bad side. Pretty much every time we go into Canada, service stops for voice and internet. Today, they managed to restore voice but internet still isn’t working. Their solution, buy a SIM card. In addition, if I’m not using WiFi at home, cell phone service is iffy. It sometimes works and sometimes doesn’t.

I was a Ting user for almost a decade. Service was great and affordable at first. The last couple of years, my lefacy billing meant larger and larger cell bills (a few this year were over $400). I recently tried to switch plans which was a disaster. The change the plan on my backup phone snd totally disabled the phone I used most. I was emailing customer service so that it would be a smooth transition, but I was straight up given wring information about how immediate the change would be and when I get at least one phone working again. Apparently, Ting is going to continue billing for an extended amount of time. "Immediate" is a lie. I fully supported Ting and even referred family. But never again. Not worth the excessive bills and incompetent customer service.

I had an issue with my SIM card and it needed to be replaced. I ordered the new SIM card and asked via email what steps I would need to take to activate it on my existing phone. The representative told me they wouldn't answer questions without my billing address.

When the SIM card arrived, I called to get it activated. The phone representative hardly spoke English and completely lacked competence, and the interaction took over a half hour, but I was able to get the SIM card activated.

All signs indicate that Ting is a sinking ship, from abandoning their mobile apps to doing only the bare minimum to keep their services and customer support somewhat afloat. My experience with Ting is shocking and I would actively advise current subscribers to run as fast as possible, even if they aren't currently having problems yet, because they eventually will.

DO NOT DO ANYTHING WITH THIS COMPANY! The customer service is awful. I asked to cancel my account and they refused to do it and kept charging me. Stay away from this company!!!

Hours wasted and still not fixed... Emails are not responded to, support specialists contradict each other, promotional credits aren't applied, and on and on. Some quotes from today:
"I do apologize for the experience that you have bee get in previous interaction on Ting [sic]."
"sorry for the misunderstanding that has been given to you by our previous agent" [does that mean they've been fired?]
"I do understand but as of the moment we don't have available supervisor"

I'm used to bad customer service from budget phone carriers, but it took months of requests and and false assurances to cancel my service. That is assuming I don't see yet another charge next month and have to contact them yet again to cancel.

I tried switching three lines from another provider to Ting, but I have never had such terrible customer service from a company. Ever.

I had trouble activating my new SIM, and after some troubleshooting they sent me a replacement SIM. Not a big deal. Then I couldn't activate that SIM because my account had been "flagged by their security system".

Despite talking to multiple customer service representatives no one could tell me what that meant, or what I could do to active my line. All my requests to escalate the incident, speak to a manager, or otherwise resolve the issue were met with phrases like "I'm sorry, but there's nothing we can do."

They then deactivated the other two lines we'd transferred that were working so that they no longer had service. Likewise, despite repeated calls to customer service they couldn't give me any information on what was wrong, how to fix the issue, or how to escalate to someone who could help me.

Save your time and money and use another provider.

As everyone else has said they used to be a great company. Now their customer service is in the Philippines and the agents don't speak English. I ported my number to another company. Hopefully I won't continue to be billed by Ting.

Yeah, sadly I concur with other reviewers. We’ve been customers since 2013 or so. I tried to buy an iPhone from Ting yesterday and I won’t go into details but the order was cancelled and I wasn’t even notified. The agents are clearly outsourced and lacking in skills or access to be helpful. I wasted several hours. Will be looking for a new carrier.

Like the others i can attest to Ting's once great customer service. Which is long gone. Just got off the phone with a miserable customer service agent who refused to help me. Last one to leave turn off the lights.

Ting originally was a Canadian based, smaller mobile company. They valued customers and customer service above all. 5 stars at that point, 100% recommended then. They got bought by Dish and are now just as terrible as all the other big brands. Price is still great but customer service is nothing.

It's official. I have left Ting.
A few days ago I tried to open the Ting app on my iPhone and it wasn't there. It was no longer available. That was the last straw. Ting used to be great. It was priced right, it was reliable and the customer service was great, with North American customer service agents. Then Dish acquired Ting, or as the way I look at it, Ting sold out. And everything went down hill from there, as it ALWAYS does. And most affected was the customer service. Dish farmed it out to the lowest bidder in the Philippines and I had a couple of horrible experiences which forced me to start looking at other providers. And I found a better one. From all accounts I found a provider that is as good as Ting used to be.
I understand the inclination of wanting to be bought out if a great offer comes in - it's business. But, if you start a company that's based on values, like great customer service and doing things better then the incumbents, and become successful on customer loyalty then don't be surprised when those same customers think that you're a sell out when you sell your company, feel betrayed and decide to head for the exits. I know I do. I feel betrayed and feel used.
I miss the old, reliable, nice Ting and I shouldn't be made to feel this way...

I left Verizon because they are so expensive and my sister recommended Ting. She is in Massachusetts and I am in Florida. I could never get service. Of course the 1 time I get a flat tire, no service. I also changed my plan and then the next month they overcharged me. I tried to call for a week to speak to someone and EVERY time I called (during NORMAL business hours) I got a machine telling me to call during normal business hours🤦. Do yourself a favor and run the other way. I wish I had. I am back to Verizon.

Ting is not the customer friendly, knowledgeable company it once was. I tried to port two phones to ting one of them ported and the other one didn’t. They said wait 24 hours I waited 24 hours and it did not port. Contacted them and they said they put in a ticket and said someone will get in contact with me on Monday after weekend was over. At this point I cancelled service with them on both phones and went to another company that was able to provide service right away with no issues.
A month later and I got a bill for the one phone that ported over even though it was cancelled due to their incompetence. At this point they are no more than incompetent thieves. Do not recommend ever doing business with them.

I wish they had 0 stars they don't even deserve 1these guys are a joke scamming senior citizens 😤 yeah its cheap all right but think about it you get what your paying for thats why there service is crap il be finding a better service for my mother, wouldn't recommend to anyone I don't care how good they say they are THERE LYING TO YOU ALL THEY CARE ABOUT IS MAKING A PAY CHECK THEY DON'T CARE ABOUT YOU OR THE SERVICE THEY GIVE THEY NEED TO BE SHUT DOWN PERMANENTLY ALONG WITH TMOBILE.....

I have been a satisfied Ting customer for many years. Until now. The day before I began travel from the US to the UK I confirmed by phone that everything was set up for Ting service to extend to UK. Not until I arrived here (after multiple efforts to sort out the problem) I was advised they no longer offered service in the UK. This has presented significant difficulties for me.
I will be canceling my subscription upon my return to the states.
Do not trust Ting to provide responsible service.

The absolute worst cellular service I’ve ever had. How can I have cellular bars (more than one) and not have service? I can’t even use GPS with Ting. If you regularly drive from one major city to another, don’t use Ting. You will lose service once you have arrived at your destination and Ting will not care. To reiterate, you will lose service if you drive to another city and Customer Service will not care.

Liars. Thieves. Impossible to Cancel. Charged me for over 2 years of service when it was not in use and I tried to cancel with them multiple times. STAY AWAY

Ting makes it impossible to cancel. They promise live customer service but the listed customer service phone line had a recording that there was a problem with their phone system and hung up, for over a month. Online chats were closed due to inactivity while chatting. Email chat request was acknowledged but not answered for over 3 weeks. Help desk response threads are not reviewed and connected by them. After 3 weeks and way too much back and forth I finally managed to get service cancelled. In the meantime the phone that was stole supposedly racked up over $50 in charges despite being locked by Apple. Today I received an email the sim card was reactivated on MY account!
Update 4/19/2023
On April 8, 2023 I received an email from Ting stating that they had resolved the issues and applied a credit and that I had no balance. This evening I received an email attempting to collect for yet another month service.