Ting Mobile (by DISH Wireless) Avis 

I joined Ting Feb. 2022. I just signed my wife up yesterday. I learned today that my account was suspended on a baseless charge of ‘referral gaming’ and that my service would only be reinstated if I agreed to surrender the promised $50 credit. So, I agreed to surrender my $50 credit though the charge is baseless.
This is deceitful tactic by a dishonest company. I cannot conclude otherwise, as I was told there is nobody I can talk to or contact to seek clarification. I am contacting the WI Atty General office to complain about this deceitful practice.

Our long-time phone line shut down. No messages that the line was going down, bill paid on time, just GONE and worst of all they claim there is no way to get it activated again either by purchasing new equipment or porting to another carrier.

They claim we were notified by multiple emails - none have been received either in the Inbox or in Spam / Junk.

What was once a great value with customer service reps that "got it right" has completely tanked.

I told costumer service to remove my debit card I will get a overdraw in my account my payment have to be one time payments on the first of July

The absolute worst customer service experience of my life. I purchased a refurbished phone through ting when I started my plan. I purchased the phone to be used as a work phone. Most of my clients text me, but when they called I realized they couldn’t hear me. Turns out the microphone on my phone was broken. I contacted ting and because I realized the phone was broken a few days after the warranty they wouldn’t do anything to help me, even though they sent me a defective product. I took it to the Apple store and they would only give me trade in value and said the phone’s ports were also filthy. So they didn’t check or even clean the phone before sending it to me. Also when trying to reach out to them, every email went unanswered. They still haven’t answered a single email, the only way I could get ahold of them was over the phone. And even then they said they would send a follow up email and never did. I wouldn’t not recommend ting to anyone, if you ever have an issue getting ahold of them is super difficult and when you do they won’t help you anyway. They also sell broken and dirty phones. Overall terrible experience.

My experience with Ting has been infuriating and I urge anyone thinking of signing with them to think again, and those who already with them to RUN. This is a company that doesn't know what it's doing, and doesn't seem to care.

I was a member since about 2016. The quality of my signal using the Sprint towers was never great (I figured that's why I was paying $30 per month rather than $80), but it recently became abysmal. My partner also uses Ting, and for the first time I noticed that on his phone screen next to the signal strength it says "Ting," whereas mine always said "Sprint," and his signal was much stronger. In other words, it appears that for 6 years or so I was not getting the same service other Ting customers were getting. I called Ting to find out what was going on, and they told me I needed to get a new SIM card because the Sprint towers were actually shutting down, and I needed to have my phone access the other ones they use (Verizon, etc.) They claimed they'd been informing customers of the coming shutdown via emails and phone calls, but I never received either. So I got myself a new SIM card and activated it retaining my existing number. . . or so I thought. I was told the transfer would be complete in 24 hours. But the next day it turned out my phone would neither make or receive calls or texts. I called them again to find out the number has been "lost" due to the shutdown and there's nothing they can do. Due to the shutdown? So it's just a freaky coincidence that this happened the very day I activated the new card? Obviously not -- they screwed up the transfer somehow, and now after 24 years I need to get a new phone number and go through the trouble of getting it changed with all my contacts and on all records. Of course I've shut down my Ting account (I'm not looking for further disasters), and my partner is doing so as well. The company's management hasn't even been willing to compensate me for this huge inconvenience along with 6 years of substandard service. One agent told me the reason I was getting connections only via the Sprint towers is because of the type of SIM card I had. Why didn't they advise me that I could improve my coverage by getting a new SIM card all this time? (I wasn't even aware until recently that they'd started using towers of multiple companies.) This is an irresponsible company unwilling to engage in any real customer service. I can only hope the company will go under.
UPDATE: After being told repeatedly by at least 3 Ting reps over chat and phone there was nothing they could do to salvage my number (and implying that its elimination at the same time as the activation of my new SIM card was purely a coincidence) -- I got a Ting employee to restore it! I'd been ready to give up but my partner went Googling and found other Ting customers complaining (in real time) about the same thing on Reddit, and a Ting employee had responded, telling people to send him their cancelled phone numbers and he'd try to restore them. So I sent him mine, and the next morning after a few hours he managed to get it back. He first assumed my number had been lost because my new SIM card was defective. That turned out to be false: the number is now working on that very card, so he concluded someone at Ting had messed up. It seems Ting didn't have fully competent people (technicians or customer-service reps) working on the Sprint shutdown. Their reps admitted the company was just "figuring it out as we go along." Maybe the reps really thought a lost number couldn't be retrieved (even within just a few hours of being removed), or maybe they or their bosses were telling people that because they didn't want to make the extra effort required. Any way you slice it, it doesn't make them look too good.

I don't always have the best service, but honestly, this happens in places where I expect it to.
Following thr separation from my husband and a major income loss, I could no longer afford $100 for a single line. Ting has been a Godsend with low prices and flexibility. I was able to use my phone, port my number and currently subscribe to the $10 per month, $5 per GB plan. I'm usually on wifi, so I normally have a $20 bill, sometimes $25. First three bills were below $8 thanks to sign-up offer.
Don't know what I would have done without this option for a wireless carrier. It just makes sense when you need a single line.

Amazing that a company could be worse at their job than Verizon. I have spent 3+ hours trying to fix a problem that Ting created (putting me on the wrong network where I have no reception) and have still not fixed anything. After the great reviews on Trustpilot I am surprised that their service would be so awful.

Update 14 days after original review: I still give them one star. I still do not have My phone working. As a workaround I got another thingTing account (had to be a third email address) and I am using my five year old iPhone 6 as a hotspot so that I can at least get calls through Google voice. Is there anyway to give half a star? They claim it is Google Voice’s fault.

Final update: it took over a month for TING to complete my port and get me back to my original number. Phone service is now decent on Verizon towers. But get this: TING HAS ASKED TRUSTPILOT TO MOVE MY REVIEW TO ANOTHER COMPANY as a way to kill off this one star review. Shameless.

The whole time I’ve had service with them was just ridiculous. I was constantly receiving multiple $5 charges on every bill because they said I was using data. I stay at home 24/7 I leave my house maybe once every two months, and I have fiber internet. So I never turn my data on. There’s no way I was using $15 worth of data every month. They told me they would set it up to where I can only use one gigabyte but that’s as a lie they only set up for me to be notified AFTER I used one gigabyte and go over to the next (which means another $5 charge). Which again my data doesn’t get turned on so I don’t know how this keeps happening. They don’t care about my wishes they just keep collecting their money.

My last straw was when I missed one payment ($18) by 5 days because I didn’t even notice to pay it I had a baby and was in the hospital with her after complications and they sent me an email saying they are sending me to collections over this one payment and that it will affect my credit. Absolutely ridiculous and money hungry company. Straight talk is worth the extra few dollars, atleast you will get good customer service with them. Literally don’t waste your time with these people.

My phone only works for scammers and telemarketers. Whenever family members call me, they can't connect. When I ty to call them, I can't connect either. It doesn't matter what state they're in. I have signal, I have wifi calling, and I've tried all of the normal fixes. I've had this same problem in the past while I was on call for work and missed calls. I hate paying for service that mostly benefits people trying to rip me off.

We have been Ting customers for many years and have had no problems. The service is very reliable and trouble-free. We have had very little reason to contact Ting customer service, but the two or three times we have, the service is top-notch.

I have never had any issues dealing with Ting customer service. They have always been helpful and responsive to help requests.

I have been a Ting customer for several years, their customer service is top-notch and my phone bill has never been lower! 10/10 would recommend.

I recently updated to a different phone, a Samsung Galaxy Note 9 and upgraded to the Flex Plan. Ting provided me extraordinary customer service and walked me through the process in converting from two phones with two lines to one phone with a new service plan. Ting is, without a doubt, one of the best mobile phone services while providing the best value in their phone plans.

Good service at a great price. Top notch customer support.

Ting has excellent customer service. Their support team is always super helpful and was always able to quickly resolve any issues that came up.

I have ting service, I referred my girlfriend.We both love it, and tell everyone we know.
Outstanding customer service

I had questions about setting up my phone and sim card. They were able to walk me through the process. Customer service was very friendly.

I've been with Ting for several years. The pricing is good and I have paid in full each month, but this is another company that is penny wise and pound foolish. They disconnected my phone service after being late for payment by one week and said the account would be sent to collections in 15 days. With so many financial institutions requiring 2-factor authentication via SMS code confirmation it becomes impossible to transfer funds if you need to do so in order to make the payment. Most stable companies don't shut off your phone service after being 7 days late and companies run by smart people don't lose longterm customers because they are a few days late making payment. Keep this in mind if you decide to use Ting, because you can easily end of stuck trying to access applications, funds, etc. and being blocked from doing anything financially related. The lower cost isn't worth the hassle.

Great pricing. Great service. Great phone selection. Great networks. Not much else to say. Been with them for over five years and no one can beat them on any level. Saving $70.00 a month minimum.

Ting has always provided me exceptional service and great coverage.