Tin Leg Avis 

Easy and inexpensive

The simplicity of applying for the insurance and immediate information.

Very shortly after I made Air Canada reservations to fly to Montreal, my business schedule changed endangering my plans. After researching flight insurance companies, I selected Tin Leg and very glad I did. It was very easy in selecting and paying for the right plan.

Once I learned I could not fly to Montreal, I contacted Tin Leg and cancelled the flight and started the reimbursement process.

Never having to make a claim before, there was a bit more documentation that I thought but Kelly at Tin Leg made the process very smooth. After a few glitches on my part, I received my full reimbursement and and am very glad I selected Tin Leg and Kelly.

It was easy to compare the policies, but unless you do a deep dive, items like cancel for any reason NEED to be checked to actually get that benefit. It may say so when comparing, but unless you check it in the deep dive, you will not get it. Same with medical and medical evacuation. The amounts are not actually what is shown.

Nolan is great to work with—-he was very patient with explaining different policies. He is very professional and personable; a pleasure to work with.

We received honest responses to our questions. Person we dealt with was a very patient and understanding and provided clear and precise responses.

Tin Leg was excellent to deal with. I've purchased several policies through them but never had to claim before. This time, we had to cancel our entire trip due to an accident I had that left me in a neck brace. The claim experience was straightforward, and the customer service was very responsive over email. There was a fair amount of documentation required, both medical and regarding amounts paid/refunded, but it was all reasonable. They were reasonably flexible when I was unable to obtain the exact documentation they requested for one lodging reservation. (They need proof that you didn't get a refund, a fair request, but difficult to obtain from this vendor, but ended up accepting what I was able to provide even though it wasn't exactly what they requested.) I received payment for everything I had claimed about 2 weeks after I got them the final documentation. Overall, highly recommended!

Tin leg presents beautifully (oh, so nice!)but I filed a claim for a trip for which I bought “cancel for any reason insurance” for which they found a technicality and I received $0 zero dollars back. (I had to cancel the trip). The claims agent was defensive upfront and dragged me out for months. I would not recommend this company.

Easy to read the individual policies and I really like the comparison tool. Easy to purchase.

Very easy to use. I like the comparison of different policies feature. Very simple to pay for. Pricing was very reasonable. I will be using this service again.

Editing to add that despite their response, I have provided documentation, including flights and expenses, while also failing to receive claimed communications from them. The fact that they are out here publicly exposing people's claim info to defend themselves is quite telling. Read through the other reviews yourself, not just the ones who purchased coverage but who attempted to actually file for a claim and it's easy to see a pattern.

Unfortunately, I cannot recommend Tin Leg. The process to purchase insurance is quite smooth and easy, but the claims process is quite broken. We traveled in June, experienced a flight delay resulting in an additional overnight stay, and have not received any compensation despite filing and providing proof of the delay and associated costs. Communication has been extremely slow. They claimed they sent me messages that I have not received despite searching my inbox and spam. They requested a ridiculous amount of documentation paperwork beyond what's needed to actually document the claim and the costs. All to try to recover around $200. As a lawyer myself, I understand the need to follow policies and processes. However, the poor communications and what appears to be a denial first policy means I would not recommend or use this provider again.

Price and coverage options are very good, as are the reviews. I have used other insurance options before through the Forbes site. But Tin Leg continues to offer the best value.

I am a repeat policy holder. I have only had to file a very small claim one time but their customer service was wonderful.
Website is user friendly and prices are fair.

It was an Amazing Experience VERY VERY HELPFUL !!!

Thank You
Jerry H

Easy form to fill out and no hiccups on the form.

Very fast and easy to use with many choices to select from and compare right on one page. Prices across the spectrum.

It was relatively easy to compare various plans and, once I had chosen a plan, I was able to purchase it right away.

This is my response to TIN Legs response to my review that follows. WRONG TIN LEG! I have not submitted any review other than the one that follows, so your assertion that I previously provided a review is false. Frankly, your curt response validates my point that quality customer service within Tin Leg is lacking. Here's a teachable moment to whoever provided Tin Leg's response... You could have politely stated that a claim or record tied to my review could not be found and invited me to contact you to further address my concerns. However, I do not believe that quality and courtious customer service exists within Tin Leg's modus operandi when it should matter most, i.e., when claims are filed and when claiments need assistance with their claims. The purpose of providing my review was not to seek further back and forth with Tin Leg related to my claim. It was a claim for less than $200.00 and is not worth the anger and frustration in having to deal with rudeness, further delay tactics, and the decsion to deny given that all the appropriate justification and documentation was originally provided that warranted approval. The purpose in providing my review was to inform potential customers that the ease in selecting and purchasing insurance with Tin Leg does not translate into quality customer service when the rubber hits the road, and to also inform that there are serious issues with how Tin Leg claims are processed. Again, Tin Leg's curt response proves my point when it comes to its lack of quality customer service. BUYER BEWARE!

Awful customers service and they actively work from the perspective that they should treat every claim as unapprovable until they've made the claiment jump through crazy hoops. I purchased a cancel for any reason policy with a high medical premium. While traveling, one of my flights was cancelled due to illness. I provided all the necessary information reflecting that I was ill, including a chat record with the airline confirming that I had not flown on the flight. I was only asking that the cost of the flight be paid out under my claim, since I was able to get a full refund for the associated accommodations. TIN leg refused the claim stating that the chat record was not acceptable confirmation that I hadn't flown on the plane. I then requested an email from the airline, and submitted that email confirmation, but was told that was not acceptable either. I appealed and the appeal was denied for the same reasons previously given. I travel a lot, and I decided to use TIN leg for the first time on this trip, but I will never use them again. In all my travels, I've only once had to file a claim aside from this TIN Leg claim. That travel insurance company was a 1000% better to deal with, customer service friendly, and processed my claim with minimal back and forth. Avoid TIN Leg! If I could give them zero stars, I would. They're clearly an insurance racket that's focused on taking money in while doing its best to refuse legitimate claims.

The process was informative, easy and more affordable with better coverage than my normal travel insurance go-to.