Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic knowledgeable service. We felt reassured and guided to products that fit out requirements and budget. We've had great post purchase service and feel welcome to drop a message on WhatsApp or... Voir plus

Noté 4 sur 5 étoiles

The delivery directly from supplier took longer than expected and wrong item was sent for part of the delivery. Tiny feet had this item in their showroom and very kindly delivered theirs and as... Voir plus

Noté 5 sur 5 étoiles

Absolute 5 star service in the Putney shop. Felt very well looked after, no question was a bother, and the owner spent a lot of time with me without rushing. We chose to pick up the pram and accessori... Voir plus

Noté 5 sur 5 étoiles

We had been to 4 other big chain shops prior to finding Tiny Feet and had felt overwhelmed and ignored by sales assistants. We then went to Tiny Feet and it was a totally different experience. We actu... Voir plus

À propos de l'entreprise

  1. Shopping & mode

Informations provenant de diverses sources externes

Welcome to Tiny Feet, the nursery store offering a wide range of products for babies, including cots, prams, toys, clothing & much more


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

362 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service.
Great communication through email. They respond really quickly. So happy I purchase my buggy from them.

Will deffinatly be buying more stuff from them in the future

26 novembre 2021
Avis spontané
Noté 2 sur 5 étoiles

Lack of communication and misleading stock information

Placed an order for an item that showed as in stock and due for delivery within a week. I found it difficult getting in touch with no reply to phone calls/msgs (although a reply from the company to an enquiry raised on their website indicated the phone had been stolen so they had ordered a replacement sim). Following this I was told the item would be ready to send in a few days time as they had delays in shipments. Slightly disconcerting as the item was shown in stock when order was placed. Replied to indicate we can wait for the new date. New date came and no delivery or message from the company which required me to chase up and be told that there was a new stock date following this. Due to the lack of comms and ongoing delays decided to refund the whole order. Rated 2 stars instead of 1 as atleast the refund process was smooth.

25 novembre 2021
Avis spontané
Logo de Tiny Feet

Réponse de Tiny Feet

Good Morning

I would like to begin by apologising again for the inconvenience caused in your ordering process.

Unfortunately with many of our suppliers we are experiencing delays after delays in stock arriving. Our system currently works on a docking date so will update numbers based on what is expected on a date in time. We have now gone and updated those delivery dates to reflect on our website

Due to ongoing Shipment delays across the industry these dates keep slipping. We do try to update as many customers as we can on delays so can only apologise if we had not got back to you

We hope you manage to find the product from another retailer

Kind Regards

Noté 3 sur 5 étoiles

Help please!

I made an order on Sept 18th and wrote to the team and have tried calling the number on the webpage during working hours but with no response (not even a voicemail). Please can someone from the business let me know what has happened as we have paid a lot of money but without any response to queries (Order: TF27269)?
Best wishes,
Simeon and Olga Fabrikant-Burke

11 novembre 2021
Avis spontané
Logo de Tiny Feet

Réponse de Tiny Feet

Dear Olga

Hope your keeping well. I have checked with the warehouse team and the parcel was returned to us by the courier a few weeks ago. We sent an email dated October 20th and another dated November 1st not sure if these were received (sometimes they go into the junk folder)

We are happy to reattempt delivery but if you can confirm you delivery address by writing to us at customerservice@tinyfeetonline.co.uk

Kind Regards

Noté 5 sur 5 étoiles

Brilliant service and fast delivery!

The service I received from Tiny Feet Online was outstanding. The delivery was super fast and I cannot recommend them enough. I needed a stroller ASAP and they went above and beyond to make sure it was delivered to me on time.

26 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent

This was our first time ordering from Tiny Feet, we compared prices and they offered the most competitive on the items we wanted. The order was delayed because of issues with the supplier, but each time we contacted Tiny Feet we received a prompt response with an updated timeline, and eventually someone from Tiny Feet collected the items from the warehouse and hand delivered them to us to speed things up, along with a little gift for the delay. Overall we were very happy with Tiny Feet and appreciated the small business customer service, which we would never had received if we’d ordered from a big shop! We will happily shop there again.

30 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

I have ordered a pair of baby shoes on…

I have ordered a pair of baby shoes on 19 of September after 10 days the product is still in China!!

Till it comes it would not fit to his feet anymore!!

Do not recommend to order online at all!

29 septembre 2021
Avis spontané
Logo de Tiny Feet

Réponse de Tiny Feet

Dear Nahid

I believe you may have left the review under the wrong business as we do not sell baby shoes. We are a Nursery Retailer selling Prams and Carseats

Kind Regards

Noté 5 sur 5 étoiles

Excellent service

Excellent service, would highly recommend. I purchased two items online but realised I was going to be passing the shop that afternoon. With the weather being awful, I needed the rain covering ASAP. I called the store and they were so helpful, allowing me to pick up the items and also refunding my postage there and then. Thank you Tiny Feet!

20 septembre 2021
Avis spontané
Noté 4 sur 5 étoiles

I have just ordered a few pairs of…

I have just ordered a few pairs of these for presents for Xmas. I’m really hoping the products arrive promptly and in good order as previous reviews suggest

6 septembre 2021
Avis spontané
Logo de Tiny Feet

Réponse de Tiny Feet

Hi Catherine

Hope your keeping well. Did you have an order number and I can make sure this gets dispatched for you asap

Kind Regards

Noté 5 sur 5 étoiles

Excellent and extremely personable

Shehzad was extremely helpful and I cannot recommend Tiny Feet highly enough! They were very responsible and willing to assist and overall it was a very personable and successful shopping experience. They were even able to offer us a price match :)

3 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service from Tiny Feet

Great service from Tiny Feet. Quick responses via whats app and when items where delivered we got a nice explanation of how to install and use the products. Highly recommend using Tiny Feet to purchase any baby products. Well done.

6 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish, offered great advice and a real personable experience. Shehzad even personally delivered the Bugaboo bee6 which was a real nice touch and price matched John Lewis which I found very impressive.

19 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service

Very friendly and knowledgeable team, they really took their time to help us find our pram and car seat. Delivery was also very flexible and easy- can highly recommend them.

14 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Egg2 luxury combo

I ordered the egg2 luxury combo in a rush and they had only one piece left in stock for jurassic grey. They always answered my calls, gave me real time updates when I asked and were very cooperative in service and delivery. I ordered it from India for my boss in London and I never felt the hassle of the long distance. Thank you guys!

17 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

I had great experience with Tiny Feet…

I had great experience with Tiny Feet recently and will definitely use them again.
I had a special request and it was fulfilled perfectly and in very short period of time. The customer service by Shehzad was very good and delivery was within few days.
As mentioned earlier, will definitely use them again.

21 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Extremely professional service and top…

Extremely professional service and top quality products! The shop offers a wide range of great quality products and we booked a demonstration in person for a travel system. Shehzad was very professional in showing us how to use the different parts of the system, and very prepared in the detailed description of all the features and the technical characteristics of the product, paying particularly attention to the baby's safety and comfort. We decided to buy the product straight after the demonstration, and it was very easy making the order through the website. The shipping and delivery process were very quick, and Shehzad was very responsive when we asked for updates, as well as kind and polite. He delivered the travel system personally to our door, and we are happy and satisfied! I would highly recommend to use this service!

18 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

The worst shopping experience ever

The worst shopping experience ever. I placed my irder on the 30th of April 2020!!!! No response from the shop tilll this day and we have today 15/04/2021. They dont answer the phone and dont reply to my emails. I am shocked that people are still buying there.

15 avril 2021
Avis spontané
Logo de Tiny Feet

Réponse de Tiny Feet

Dear Anna
I hope you have been keeping well in the current pandemic.

I have looked into your order and am surprised by the decision to post online.

Further to your email dated 18th May 2020 we replied to say that we could not offer free shipping to your address as it was not in Mainland UK and that there will need to be a shipping cost of £15 to pay. Not having heard back we then processed a refund for the order on the 25th May and cancelled the order.

Our £4.95 shipping charge on orders below £150 is to cover shipping inside the UK but orders outside do require additional shipping costs to be paid for

I have sent an email to our accounts department to check the refund but his should of been received by yourself. I will chase this up tomorrow morning and send an email confirmation (please keep an eye out in your junk folder)

Kind Regards

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus