I purchased the "Iconic Kitchen" and when I opened it there were several pieces that were damaged. I contacted customer service and they responded the same day, on Sunday, with support and instructi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have a lot of Tiny Land products and when we purchased the outdoor mud kitchen we confused the anti mold treatment they apply to the word for actual mold. I contacted Tiny Land and a very nice repr... Voir plus
L'entreprise a répondu
Super cute design, but a few flaws. One of the windows was chipped—possibly right out of the box, since I couldn't find any broken pieces at home—and the paint wore off fast. The shape sorter opening... Voir plus
L'entreprise a répondu
I purchased the Blossom Kitchen from Amazon and it arrived with a cracked oven window. I contacted Tiny Land directly, Elaine was so caring and helpful. The customer service was top notch. She checked... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Coordonnées de contact
1370 Omalley Way, 91786, Upland, Etats-Unis
- customer_care@tinylandus.com
- tinylandus.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Mud kitchen replacement
We ordered a mud kitchen from Tiny Land which came with everything labeled wonderfully and clear instructions. Everything was great until I got to the first assembly step, and realized the guide holes on one of the parts was in the wrong spot (assembly mishap) and I couldn’t move forward with putting it together. I was too afraid to drill my own holes in case I did it wrong or split the wood etc. and then had a non-returnable item that I couldn’t assemble on my hands. I reached out to customer service and Elaine was wonderful. She asked me how I would like to resolve the issue, and I asked if they could just replace the one faulty piece for me. She put it in order for the part, but as it was out of stock in the warehouse she was able to ship me an entire new kitchen instead. I also don’t have to ship back the faulty one, which is always a pain with something this large. Wonderful customer service. Will definitely repurchase from the brand!
14 juillet 2026
Avis spontané
Réponse de Tiny Land
Dear Laura,
Thank you so much for sharing such a thoughtful review!
We’re sorry that the guide holes on one of the mud kitchen pieces were misplaced, but we’re delighted to hear that Elaine was able to help arrange a replacement and make the process as easy as possible for you.
We truly appreciate your kind words about our customer service and your willingness to shop with Tiny Land again!
Best Regards,
Tiny Land Team
Excellent gift!
The climbing blocks are absolutely delightful, hence the 5 stars.
For Tiny Land management: please in future include as optional a gift card to be sent with the gift. Also, if possible, include a gift wrapping option. The gift card is a must. Thank you.
23 juin 2026
Réponse de Tiny Land
Dear Mary,
Thank you so much for your wonderful review!
We’re delighted to hear that the climbing blocks made such a delightful gift, and we truly appreciate your thoughtful suggestions about adding a gift card and gift-wrapping option.
We’ll be sure to pass your feedback along to our relevant team for consideration as we continue looking for ways to make gifting with Tiny Land even more special.
Best Regards,
Tiny Land Team
Very easy to assemble
Very easy to assemble. My
Grandkids love it! It will be used for a long time as they grow!
23 juin 2026
Réponse de Tiny Land
Dear Lisa,
Thank you so much for your kind review!
We’re delighted to hear that the product was very easy to assemble and that your grandkids love it. It means a lot to know that they’ll be able to enjoy it for years as they grow!
Best Regards,
Tiny Land Team
Great gift for a little one
Got this set for my nephew, it was an instant hit! You can tell he could use this for a long time in so many creative ways. Sturdy, high quality, and fun!
22 juin 2026
Réponse de Tiny Land
Dear Sofia,
Thank you so much for your wonderful review!
We’re thrilled to hear that the set was an instant hit with your nephew! It’s especially wonderful to know you found it sturdy, high quality, and fun!
Best Regards,
Tiny Land Team
Extraordinary
I have never received such extraordinary customer service. That only was the response quick it was so beyond efficient. I couldn’t have asked for a description and detailed email. To top it off the products are even better than what our pictured and the quality is outstanding. They are also easy to build, which I actually appreciate as a single mom.
16 juillet 2026
Avis spontané
Réponse de Tiny Land
Dear Gia,
Thank you so much for sharing such an incredibly thoughtful review!
We’re especially grateful to hear that our customer service was quick, efficient, and provided the detailed information you needed, and that the products exceeded your expectations in both quality and appearance.
Knowing that the products were also easy to build and made things a little easier for you as a single mom means a great deal to us!
Best Regards,
Tiny Land Team
The bench is damaged very dissatisfied
The bench is damaged very dissatisfied. And also i received 2 collinders and missing the large pot! Purchased for my granddaughter who will be here a a few days.
17 juin 2026
Réponse de Tiny Land
Dear customer,
We're very sorry to hear that your bench arrived damaged and that your play kitchen was missing the large pot. We completely understand how disappointing this must be, especially with your granddaughter's visit just around the corner.
We noticed that you've already contacted our customer support team by email, and we've responded to your inquiry. When you have a chance, please provide the requested information in your reply so we can verify the issue and arrange a solution as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. We'll do everything we can to resolve this for you as soon as possible.
Best regards,
Tiny Land Team
Prompt Service
The customer service I received was exceptional. From start to finish, the representative was incredibly responsive, proactive, and professional. Every question was answered promptly, and I was consistently kept informed throughout the process. The turnaround times were outstanding, and it was clear that she genuinely cared about providing excellent service and making sure everything was handled efficiently.
6 juillet 2026
Avis spontané
Réponse de Tiny Land
Dear Jade,
Thank you so much for taking the time to share such a thoughtful review! We’re truly grateful to hear that you received exceptional customer service from start to finish. It’s wonderful to know that our representative was responsive, proactive, and professional, while keeping you informed and answering your questions promptly throughout the process.
We especially appreciate your kind words about the outstanding turnaround times and the care our representative showed in making sure everything was handled efficiently. Providing clear communication and dependable support is an important part of the experience we want every Tiny Land customer to have, so your feedback means a great deal to our entire team!
Best Regards,
Tiny Land Team
Gift for my 3-year-old granddaughter
I got it for my 3-year-old granddaughter and she loves playing with the toy foods in her little play kitchen. My daughter also loves the toy foods -- they are so adorable and of high quality.
18 juin 2026
Exceptional Customer Service
I received the Tiny Land Versatile Natural Baby Walker second hand and it was missing a few parts. I didn't know where to begin to see if I could even get the replacement parts. I called their Customer Service and I am so thankful that Anne answered my call. Anne could not have been any more efficient and kind. She right away sent me an email explaining exactly how to start and the info that they needed. As soon as I sent that info she got with the warehouse, let me know that they have the parts I needed and was happy to help me get them. She was so quick to respond and help through the whole process. Her customer service really is exceptional and I appreciate her so much. It was all such a positive experience and she made it happen so quickly that I actually have the parts and the walker all put together already!! ...and it is adorable!
6 juillet 2026
Avis spontané
Réponse de Tiny Land
Dear Joanne,
Thank you so much for taking the time to share such a thoughtful and detailed review!
We’re truly delighted to hear that Anne was able to help you get the missing replacement parts for your Baby Walker and make the process so straightforward from start to finish.
We’ll be sure to share your kind words with Anne—she’ll be so happy to know how much her efficiency, kindness, and dedication meant to you. Most of all, we’re thrilled that you were able to get the walker fully assembled so quickly and that you find it adorable!
Best Regards,
Tiny Land Team
We own 2 train sets
We own 2 train sets. Great quality. Our grandson loves them. Customer service is exceptional.
10 juillet 2026
Avis spontané
A great addition to our grand daughters…
A great addition to our grand daughters backyard fun!
17 juin 2026
The picture is not like the product I…
The picture is not like the product I received . Very disappointed
15 juin 2026
Réponse de Tiny Land
Dear customer,
We're very sorry to hear that the product you received was not what you expected. We completely understand how disappointing this must have been.
Our customer support team will reach out to you within 24 hours to learn more about the issue and work with you on a suitable solution. We hope to better understand what happened and make things right as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and appreciate the opportunity to improve your experience.
Best regards,
Tiny Land
Customer service is amazing!
8 juillet 2026
Avis spontané
The customer service was very good
The customer service was very good. They helped with with my issues and resolved everything satisfactorily.
10 juin 2026
Tinyland Activity House
I got the Tinyland Activity House for my 6 month old grandson and he absolutely loves it. It is something he immediately enjoyed, especially the music scale on top and the 4 blocks that he plays with independently. He is playing with the other aspects of it as he grows and develops more finger dexterity and curiosity. Highly recommend.
8 juin 2026
My granddaughters love it!
29 octobre 2025
We love our kitchen
We love our kitchen! My toddler has been playing with it nonstop! Amazing quality and so beautiful, but be prepared to spend a LONG time assembling. So worth it though.
4 juin 2026
The kitchen set is absolutely perfect…
The kitchen set is absolutely perfect !!! My granddaughter loves it !!! The set up was a challenge but it’s beautiful !!
4 juin 2026
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