Tiny Land Avis 

1 579
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased the "Iconic Kitchen" and when I opened it there were several pieces that were damaged. I contacted customer service and they responded the same day, on Sunday, with support and instructi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have a lot of Tiny Land products and when we purchased the outdoor mud kitchen we confused the anti mold treatment they apply to the word for actual mold. I contacted Tiny Land and a very nice repr... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Super cute design, but a few flaws. One of the windows was chipped—possibly right out of the box, since I couldn't find any broken pieces at home—and the paint wore off fast. The shape sorter opening... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased the Blossom Kitchen from Amazon and it arrived with a cracked oven window. I contacted Tiny Land directly, Elaine was so caring and helpful. The customer service was top notch. She checked... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jouets pour enfants
  2. Magasin de tapis
  3. Magasin entrepôt

Écrit par l'entreprise

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(1 579)

429 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The teepee I bought for my…

The teepee I bought for my grandchildren is absolutely wonderful! Sturdy, cute and easy to put together! It’s also easy to fold up and put away when you need the extra space. It’s big enough for an adult to join their child. I can happily recommend this product.

3 juin 2026
Noté 5 sur 5 étoiles

Excellent construction and detail

The Tiny Land doll house and garage were very well made and had good instructions for assembly. The quality of the wood structure and accessories is excellent. It was delivered on time and will provide hours of creative play for our grand daughter.

2 juin 2026
Noté 5 sur 5 étoiles

My coffee maker arrived with a broken…

My coffee maker arrived with a broken dial... which i think was a shipping thing, not a Tiny Land manufacturer issue. Tried the chat (eeeww), followed up with a direct email. Love their customer service as they are sending out a replacement piece versus returning it as an exchange. In the new world of AI and automation, I am deeply appreciative of their personable response.Excited to see my incoming class play with it.

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Service

I had an issue with a Tiny Land tent and they responded quickly with possible solutions. When it appeared the tent was defective, they immediately offered to either send a new tent (of a different model), refund it, or offer store credit. We decided to take a new tent and they overnighted us one. Our kids are thrilled and we greatly appreciate the quick and helpful service.

7 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Review based Customer Service related to a Recall

My review is based on my experience dealing with Elaine in Customer Service to help resolve an issue with a recall notice. Elaine was not only initially pleasant and professional, she elevated my request for resolution and kept me updated and aware of next steps in the replacement process. Elaine is a great Customer Service Representative for Tiny Land. Based on her support and issue resolution, I'd recommend Tiny Land products to anyone who values great product and, most importantly, values issue resolution for the Customer! Thank you!

17 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Quality products…

I’ve bought the mud kitchen and another kitchen for the grandkiddos. Grandson Nolan loves his green chair! We haven’t yet opened the net tunnel, but definitely the balls c and ocean shapes were opened up.
Quality products, well received.

22 mai 2026
Noté 5 sur 5 étoiles

Response avoided a return

I reached out to Tiny Land customer service after finding a few minor scratches on a number of pieces when I opened them up to prepare for assembly. They were quick to respond and had me use a magic eraser, which removed the scratches. I was thrilled to not have to do any returns.

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

My daughter loved her new mud kitchen…

My daughter loved her new mud kitchen for her birthday! Everyone had a blast playing with it. Such great quality also super sweet that it comes with tools for playing. There was one piece while building that was cracked and customer service is already sending us a replacement piece, which should arrive in a day or two. Great customer service great experience would buy from these guys again.

19 mai 2026
Noté 2 sur 5 étoiles

It was literally impossible to purchase…

It was literally impossible to purchase without buying your insurance, which I didn’t need. Why should I pay to have my order delivered correctly? Isn’t that your responsibility? Very disappointing.

19 mai 2026
Logo de Tiny Land

Réponse de Tiny Land

Dear customer,

Thank you for your feedback. We’re sorry to hear about your experience.

We would like to clarify that the shipping protection offered during checkout is completely optional and is not required to place an order. We understand that the checkout experience may have caused confusion, and we appreciate you bringing this to our attention.

The purpose of the shipping protection is to provide additional coverage in situations that may occur after a package has been marked as delivered by the carrier, such as theft or loss from a customer's doorstep.

Regardless of whether shipping protection is purchased, our team is always here to help if a package is damaged or encounters issues during transit.

Our customer care team has already reached out to you directly via email to better understand what happened and work toward a resolution. We look forward to hearing from you and appreciate the opportunity to address your concerns.

Best regards,
Tiny Land

L’expérience Trustpilot

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