The service I received is excellent, 5 stars all around. The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage,... Voir plus
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Lisez les avis des autres
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
367 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Hugely disappointed with their decision making
Hugely disappointed with the feedback provided for not supporting warranty claim on faulty DPF, stating on the call that the part is known to be an issue on the car. No reason linked to wear and tear, driving style etc provided, nor did they provide any detailed reason. Outlined that the platinum plus cover on their sales flier covers DPF. When escalated concerns to a manager, was not interested. Garage bill £3k, max claim is £2k. Have the warranty for two more years, but can’t see them covering anything! Would never use again. Pursuing settlement, will pursue to the small claims court just out of principle. I’m sure their response to this will be the same stuff that is on other failed claims. Back your money for when car needs a fix
11 mars 2026
Avis spontané
Good ,and smooth claim through the…
Good ,and smooth claim through the warranty ,did speak with Luke he was polite.Recommended
10 mars 2026
Avis spontané
NSM 2N
Excellent and very courteous service. Very informative and friendly. Thank you.
10 mars 2026
Avis spontané
Charlotte was great she’s help me with…
Charlotte was great she’s help me with everythink I needed her customer servis is amazing
10 mars 2026
Avis spontané
Great service
I had 3 oil leaks and I called just to check if I would be covered.... from start to finish it was the most stress free experience and Rachel ensured all the finances were paid and sorted in an extraordinarily quick amount of time. Thank u very much
5 mars 2026
Avis spontané
Maria was very helpful and sorted my…
Maria was very helpful and sorted my issues quick.
5 mars 2026
Avis spontané
Friendly, efficient and kind
Charlotte managed to resolve this quickly for me and went out of her way to let me know that the refund has now been issued as she wanted to let me know personally which I think is a lovely thing to do it’s more than appreciated when most people don’t rush to do their jobs anymore but to go out of her way to ring me is lovely.
5 mars 2026
Avis spontané
Fast, prompt friendly and efficient
Fast, prompt, friendly and efficient service.
5 mars 2026
Avis spontané
First class service, result and staff
1 First class service
2 First class result
3 First class staff - Maria and Mark are a huge credit to the organisation
4 mars 2026
Avis spontané
My experience with Mollie has been…
My experience with Mollie has been pleasant, no issues up to now
2 mars 2026
Avis spontané
Maria sorted my claim extremely quickly…
Maria sorted my claim extremely quickly and even gave me a follow up update to let me know that everyone had been notified and what the next steps were. Very polite, very professional, thank you Maria.
3 mars 2026
Avis spontané
Really helpful advice when I first…
Really helpful advice when I first phoned up. I really felt as if the company wanted to help me. Once the work was carried out I received the appropriate compensation quickly. Very impressed.
6 janvier 2026
Avis spontané
Excellent service from TMO
Excellent service from TMO, everyone I spoke to on the phone was courteous and polite. My claim was handled promptly and efficiently and paid out unbelievably quickly. Can’t fault the service.
16 janvier 2026
Avis spontané
The staff were extremely helpful and…
The staff were extremely helpful and kept me appraised of progress throughout the process, liaising with the garage as well. Very happy with their service.
16 janvier 2026
Avis spontané
Very helpful and efficient service…
Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.
16 janvier 2026
Avis spontané
Maria - excellent.
Maria was excellent. Very efficient, helpful and professional. A credit to the company.
15 janvier 2026
Avis spontané
Operative was very polite and helpful
Operative was very polite and helpful. Checked my details before proceeding and gave clear information regarding next steps
14 janvier 2026
Avis spontané
Great communication
Great communication, very pleasant and easy to deal with, sorted everything out with no problems. 10 out of 10 from me.
14 janvier 2026
Avis spontané
The lady was so nice and polite helped…
The lady was so nice and polite helped and replied within minutes
14 janvier 2026
Avis spontané
All round good old fashioned service
14 janvier 2026
Avis spontané
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