The service I received is excellent, 5 stars all around. The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage,... Voir plus
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Lisez les avis des autres
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed through... Voir plus
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
374 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The staff were extremely helpful and…
The staff were extremely helpful and kept me appraised of progress throughout the process, liaising with the garage as well. Very happy with their service.
16 janvier 2026
Avis spontané
Very helpful and efficient service…
Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.
16 janvier 2026
Avis spontané
Maria - excellent.
Maria was excellent. Very efficient, helpful and professional. A credit to the company.
15 janvier 2026
Avis spontané
Operative was very polite and helpful
Operative was very polite and helpful. Checked my details before proceeding and gave clear information regarding next steps
14 janvier 2026
Avis spontané
Great communication
Great communication, very pleasant and easy to deal with, sorted everything out with no problems. 10 out of 10 from me.
14 janvier 2026
Avis spontané
The lady was so nice and polite helped…
The lady was so nice and polite helped and replied within minutes
14 janvier 2026
Avis spontané
All round good old fashioned service
14 janvier 2026
Avis spontané
Although there was a glitch with our…
Although there was a glitch with our claim, everyone I spoke with were very friendly yet professional. A special mention for Andrew who sorted the problem quickly.
14 janvier 2026
Avis spontané
Very helpful
Very helpful, they worked hard to quickly resolve and help me with the issues I had.
I would definitely recommend.
13 janvier 2026
Avis spontané
Very happy…
My claim was dealt with quickly and efficiently. Given that the relevant dealerships were quoting minimum 3 to 4 weeks before even looking at it, I was able to take it to a reputable local garage. Everything sorted between TMO and the garage. TMO kept me informed Very happy.
12 janvier 2026
Avis spontané
Great service
Great service! You only know how good a warranty company is when you need to claim…. I did and the eligibility wasn’t clear, they used fault codes to establish the position and paid the entire bill. Very clear on how to proceed got from reporting the analysis to pay in two hours.
9 janvier 2026
Avis spontané
Excellent service
My email claim for the repair on my BMW was dealt with the same day by a phone call from a very polite and helpful lady. I should receive the agreed sum in a weeks time!
8 janvier 2026
Avis spontané
Charlotte was extremely efficient and…
Charlotte was extremely efficient and approved my claim within a very short period of time
8 janvier 2026
Avis spontané
Excellent service
The insurance agent was very kind and professional. He explained everything clearly and in detail, making sure I understood all the terms. He also presented different options and helped me choose the one that best suited my needs. Excellent service and a very positive experience.
8 janvier 2026
Avis spontané
Tim was very helpful and provided all…
Tim was very helpful and provided all the information regarding the after care cover. I would definitely recommend TMO.
8 janvier 2026
Avis spontané
Very very hopeful explained to me…
Very very hopeful explained to me clearly on what I’m getting and made me feel like a valued customer…
7 janvier 2026
Avis spontané
Recent claim process.
Incredible quick process of claim within hours. Charlotte detailed everything and went through the process very clearly.
6 janvier 2026
Avis spontané
They have kept us updated all the way…
They have kept us updated all the way through the process and handled it all very efficiently.
2 janvier 2026
Avis spontané
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