The service I received is excellent, 5 stars all around. The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage,... Voir plus
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Lisez les avis des autres
Fantastic service, credit where credit is due. Maria, Rachel and the rest of the team handled our recent motoring woes expertly. I honestly could not be without this service, even with a newer vehicle... Voir plus
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
376 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Recent claim process.
Incredible quick process of claim within hours. Charlotte detailed everything and went through the process very clearly.
6 janvier 2026
Avis spontané
They have kept us updated all the way…
They have kept us updated all the way through the process and handled it all very efficiently.
2 janvier 2026
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Tim was really helpful with renewing my…
Tim was really helpful with renewing my cover.
2 janvier 2026
Avis spontané
Easy to deal with when needed
Easy to deal with when needed. TMO and the dealership did all the leg work to get the work done
31 décembre 2025
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Hi I gave my review 5 stars because I…
Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x
29 décembre 2025
Avis spontané
Everything was sorted quickly and…
Everything was sorted quickly and everyone I spoke to was really helpful
24 décembre 2025
Avis spontané
Luke was polite and took me through the…
Luke was polite and took me through the process for my claim
Thankyou Luke
Have a great Christmas
24 décembre 2025
Avis spontané
Mollie is a credit to your company
Mollie was very professional, very polite and dealt with it all really quickly
23 décembre 2025
Avis spontané
Saviour of Christmas
Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!
18 décembre 2025
Avis spontané
The Motoring Organisation warranty is…
The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.
22 décembre 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Dear Mr Hatton,
We’re sorry to read your review and appreciate the opportunity to clarify the position for other readers.
Your claim was not declined on the basis of “wear and tear”. The decision was reached following an independent engineer’s inspection, which identified a number of adverse conditions through diagnostic and health checks rather than evidence of a single sudden mechanical failure. These findings indicate that the issues present had developed over time, with secondary effects occurring as a result.
Warranty cover is intended to respond to sudden and unforeseen failures. Where independent evidence shows deterioration or fault conditions that have existed prior to breakdown, or where damage is consequential, we are required to apply the policy terms as written.
We do not discourage customers from challenging decisions. On the contrary, where a customer remains dissatisfied after receiving a full written complaint response, we actively support escalation to The Motor Ombudsman, who can independently review both the technical evidence and our handling of the claim. This is often the most appropriate next step where there is a difference of opinion.
A formal written complaint response is currently being prepared and will be issued shortly, setting out the findings, the basis of the decision, and your escalation rights in full.
We aim to act fairly, transparently, and consistently for all customers, and decisions are based on independent technical evidence rather than assumption or convenience.
TMO
Great service
Great service , really helpful, quick response to the garage and my car was fixed promptly.
22 décembre 2025
Avis spontané
Excellent service throughout the full…
Excellent service throughout the full process ..luke was an amazing help and sorted everything out for me
22 décembre 2025
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Claim sorted same day
Claim sorted same day, friendly and polite, couldn’t fault them
19 décembre 2025
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I was listened to and dealt with in a…
I was listened to and dealt with in a very quick way given the urgency that the issue required
19 décembre 2025
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Tim from customer service was very…
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.
18 décembre 2025
Avis spontané
Flip of a coin and massive help from Rachael
Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.
18 décembre 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.
While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.
Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.
Amazing customer service
Great customer service, wasn't let down once and they made my thoughts feel listened to
18 décembre 2025
Avis spontané
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