Tobaccostock Avis 

257
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This company will go up and above the others. I showed them images off a 5# that was cut either in distribution or while shipping. However within a week they fixed the issue and sent out a new bag... Voir plus

Noté 5 sur 5 étoiles

I have been purchasing from Tobacco Stock for several years, and have always found them to be honest, efficient and reliable. This is the first time I had to contact them by email with a question/requ... Voir plus

Noté 1 sur 5 étoiles

Ordered some hookah tobacco and waited a week. They mistakenly thought the flavor ban for shisha applies to California, it took another three days to get my money back. Other companies here (5starhook... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve made 2 purchases and have received my orders within a week using the low cost shipping option. How can you complain? Good service, good products, I’m a regular customer from here on in. Thanks.

À propos de l'entreprise

  1. Bureau de tabac

À propos de Tobaccostock

Écrit par l'entreprise

We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.

Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.

Visit TobaccoStock


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Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

257 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(257)

57 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was sent the wrong product and was a…

I was sent the wrong product and was a little frustrated with how it was going to be handled. Spoke to someone about it this morning and it was rectified very quickly and I am very satisfied,and will continue to use tobacco stock for all my tobacco needs

23 juillet 2024
Noté 5 sur 5 étoiles

Quality service and reliable.

When the USPS delivery messed up, TobaccoStock went the extra mile to make sure my order was delivered. They contacted me after USPS reported successful delivery to verify that was true after USPS fixed the mistake.

I have yet to be disappointed by TS. They went above and beyond, this last order.

10 juillet 2024
Noté 5 sur 5 étoiles

Help customer …

The orders are worked on once it comes up on the computer. Now if you want fast shipping you get it regular you get it. For a company that is so far away from where I live I found that they can be trusted and professional. I'll go across the world if trusted and professional tobacco stock is there. Customer for as long as you are in business THANK YOU 😊

12 juillet 2024
Noté 5 sur 5 étoiles

Not only is it the prices

Not only is it the prices, but it is especially the people. They have quite a bit of integrity, care about their customers and they're probably the best web vendor I have ever done business with. You need to go no further This is the safest place, the friendliest place and the best prices that I could find anywhere. The products are top-notch and the personnel are in the same category, top-notch!

4 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company fair prices and if you have any issues with your order they are prompt at getting back and very polite and helpfull. I recommend them to everyone.

9 juillet 2024
Noté 5 sur 5 étoiles

Ordered 20 ctn’s cigars on 6/26/24 and…

Ordered 20 ctn’s cigars on 6/26/24 and received them 7/1/24.
Had some ordering screw-ups and contacted the company. We worked out the problem and YES, it was my fault. I could blame it on a senior moment but I won’t. When you get a replacement credit/debt card, remember what zip code it was requested in. I used the zip code in AZ for 30+ years and got my new card in OK. As soon as I used the right address and zip, Ching, Ching. Order placed and cigars delivered 6 days.

26 juin 2024
Noté 5 sur 5 étoiles

This company is great

This company is great, this is my first experience purchasing and I messed up a few things placed the order without realizing and emailed them immediately they were very fast to respond and corrected my order for me.

17 juin 2024
Noté 3 sur 5 étoiles

Much to be expected from.

I ordered tubes. It took 2 extra days to get to it's destination, no clue why that was. I get them and 3/10 boxes were crushed thanks to USPS handling them roughly. I reached out to support, got a quick reply and ultimately was refunded 3 boxes worth in exchange for me keeping the damaged product. All in all. It's not Tobacco Stocks fault really, it's the carriers fault, but even so, that's why I'm giving 3 stars because it was atleast half decent and they gave decent customer support.

12 juin 2024
Noté 5 sur 5 étoiles

Once I purchased the items...

Once I purchased the items, I was told it would be delivered in 5 business days. It actually took 10 business days. However, I do not believe it was the fault of Tobacco Stock. My order sat in Chicago, IL and not being forwarded to where I live. I contacted Tobacco Stock, and they were very professional and handled the issue promptly. They are great to do business with and I highly recommend them.

29 mai 2024
Noté 1 sur 5 étoiles

Always a Hassle

Ive been ordering from this company for several months now and it's always a hassle. Half the time the products I order are out of stock. They dont seem to have any inventory system. When I do get my order, the tubes are always crushed. Plus, the shipping costs are ridiculously high. It also seems like their latest reviews are fake like they leave reviews on their own. Not worth the trouble.

13 mai 2024
Avis spontané
Logo de Tobaccostock

Réponse de Tobaccostock

David,

The reviews are not fake, only verified customers leave reviews on our site and on trustpilot. Tubes can get damaged as they are made of paper and we cannot control how delivery companies handle their packages. Shipping is expensive because we price our products as low as possible and we cannot always afford to pay for shipping. Shipping is expensive and without covering part of the cost via shipping fees we would not be able to operate. That said, please provide us your order number so we can look into your issue.

Noté 5 sur 5 étoiles

Love this company

Love this company! Been ordering for several years now, they are the best! Good communication, large stock assortment, quick shipping, great prices- 5 Stars from this loyal customer!

9 mai 2024

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