Thank you for sharing your experience. We’re sorry to hear the product didn’t meet your expectations.
Our Moisture Boost Leave-In Conditioner is designed to be used as a daily moisturising and styling base, not as a deep treatment. It is formulated to sit lightly on the hair to seal in moisture, reduce dryness, and protect textured hair — especially coily and kinky textures.
Using it under a steam cap may cause it to sit on the hair, as heat and steam are best suited for rinse-out conditioners and masks, not leave-in products.
Many of our customers with 4C hair use this product successfully as part of their regular moisturising routine. For best results, we recommend applying to damp hair, working it in thoroughly, and sealing with an oil or butter if needed.
If you’d like, we’re happy to guide you on how to get the best results for your hair type.
Warm regards,
Toks Natural Team