Tom and Toto Avis 33

TrustScore 4.5 sur 5

4,7

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Noté 5 sur 5 étoiles

We've been with Tom + Toto ever since we got our Romanian rescue puppy in Nov 2021. They visited us at home for personalised advice and when she was old enough she went to daycare at White House Far... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I didn't think I could leave my (rather clingy) dog anywhere and feel 100% confident he'd be happy to be there all day, until we tried Tom and Toto. After his first day, he's pulled to go in and see h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If Bentley could write this himself he would say how thrilled he is to see Emma or Sian arrive for either a walk or holiday. He seems more than happy that we have trips away leaving him to have brea... Voir plus

Noté 5 sur 5 étoiles

Toto offers a fabulous service and are completely trustworthy. They sent us images of our cats while we were away, which took away all our concerns about them, and allowed us to attend a family even... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Pension pour chiens
  2. Promeneur de chien

Écrit par l'entreprise

If you have a sociable dog who likes a lot of company then our doggy daycare centre is for them! Our luxury doggy daycare centre is based at White House Farm in Sprowston. The custom-designed doggy heaven safely houses up to 33 dogs per day licensed by Broadland District Council (license number DDO2) and is the current UK’s best daycare centre for dogs (Pet Industry Federation Awards 2022). opens from 8 am – 6 pm, five days a week, with structured play, socialisation, nap time and even a trick of the week to learn! Our group dog walks are an hour-long at either 9am, 11am, 1pm, or 3pm, doggy friends included, in quiet natural locations and opportunities for swimming, socialising, and brushing up on their on and off lead walking! The Tom and Toto Social club our monthly membership for you and your dog. Hourly sessions run every Saturday in our daycare centre garden and up to 15 dogs can attend each hour (supervised by you) across the three garden areas. It is the perfect way to bring more fun into your dog’s life! With secure fencing, temperament tested dogs and our team to supervise the fun your dog will absolutely LOVE coming to play with their friends each week and exploring the equipment off lead.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

33 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Tom and Toto are the best

Tom and Toto staff are friendly and caring. My Tinkerbell loves going there. They are very aware of her needs as she is an English bulldog. She is well looked after. She loves it there. Would not send her anywhere else. Keep up the good work Tom and Toto

1 mai 2026
Avis spontané
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Réponse de Tom and Toto

Hi Sharmane,

Thank you for your lovely review, Tinkerbelle is one of our mosr favourite ladies, and it is an absolute pleasure to look after her, we feel so lucky to be trusted with her!

Noté 5 sur 5 étoiles

Our dog absolutely loves going to Tom…

Our dog absolutely loves going to Tom and Toto. She runs into the day care centre excited to arrive and see the carers. The online update at the end of the day is very reassuring to know what they have done and see them with the other dogs. The team are friendly and welcoming. I also love the social dog walks they organise at major holidays.

18 février 2025
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Réponse de Tom and Toto

Hi Sarah,

Thank you so much for your lovely review! Jaffa is a pleasure to have in daycare, a firm favourite with the team! Such a clever, happy little lady! We always look forward to seeing her on a Tuesday :-)

Molly - General Manager

Noté 5 sur 5 étoiles

Brilliant doggie daycare with amazing…

Brilliant doggie daycare with amazing staff. My doggie loves his day care days with lots of fun and games and super care by all the support team.

28 janvier 2025
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Réponse de Tom and Toto

Thank you Jane for the lovely review! Sammy is so playful and such a happy little chappy! I hope that we have helped managed his anxiety and so glad that you are happy too. Such wonderful clients and we are lucky to have you as part of the Tom and Toto Family.

Molly - General Manager

Noté 5 sur 5 étoiles

We love Tom and Toto!

I didn't think I could leave my (rather clingy) dog anywhere and feel 100% confident he'd be happy to be there all day, until we tried Tom and Toto. After his first day, he's pulled to go in and see his furry (and human) pals every time we arrive - full canine approval given! Knowing that he is kept happy and entertained by such a brilliant and friendly dog loving team gives such peace of mind. The daily photo and 'school report' always makes me smile too, knowing how my fur boy has spent his day 😊🐾❤️

27 janvier 2025
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Réponse de Tom and Toto

Hi Ruby,

Thank you for the wonderful review! Tony is a valued part of the Tom and Toto family, we don't know what we would do without him! He makes us smile and he is a firm favourite within the team!

Best wishes,

Molly - General Manager

Noté 5 sur 5 étoiles

Best doggy daycare in Norwich!

We put our cockapoo in to Tom and toto about 6 months ago. He was a nervous wreck at home alone and with other dogs. Within a month he was a brand new dog. He bounce into his sessions. He absolutely love it. Molly and Cory are very professional and always polite. My favourite extra you get is email of photos of your dog through the day.

I can not recommend more! I’m so glad we found this company.

27 janvier 2025
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Réponse de Tom and Toto

Aww thank you for your lovely review! We are so happy Harley is happy with us, to see him play, grow in confidence and enjoy his daycare days is brilliant and has been a pleasure, he is a super boy and we feel lucky to have him!

Best wishes,

Molly - General Manager

Noté 5 sur 5 étoiles

Day Care

How lucky we are to have Tom and Toto, all the staff are so caring, kind and give great advice if needed.
They have gone above and beyond to help me when my husband hasn't been well (Thank you Marie). Our doggies cannot wait to get in there and come home happy and tired. It has been great for our little rescue and given her alot of confidence

27 janvier 2025
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Réponse de Tom and Toto

Hi Veronica,

Thank you for your lovely review. Oscar and Bella are wonderful dogs and to see Bella become a little dog with a huge personality is both heartwarming and hilarious! She makes us laugh on a daily basis, Oscar is such a sweet, gentle soul and it's a pleasure to have you and them as part of our doggy family!

Best Wishes,

Molly - General Manager

Noté 5 sur 5 étoiles

What an absolutely amazing place!!

What an absolutely amazing place! 😊 We recently moved to the area and with an incredibly nervous small dog we were worried about how we would find suitable daycare for 2 days a week. We shouldn’t have worried when we were lucky enough to find Tom and Toto! From the really friendly staff to the lovely woodland setting it is perfect! Bertie is so so happy there, we even get a little pup date every day to let us know what he has been up to, along with some pictures, we really never have to worry about anything as they even pick up and drop off! if I could give 6 stars I would! 😊

26 janvier 2025
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Réponse de Tom and Toto

Thank you Cathy for your wonderful review! Bertie is such a wonderful dog and we feel incredibly lucky to have him as part of our daycare family! It's been a pleasure to watch him grow into such a confident and playful dog with so many friends. He is such a happy little chappy who gives the best naptime cuddles!

Best wishes,

Molly - General Manager

Noté 5 sur 5 étoiles

Best doggy day care!

Tom and Toto are just the best! Bentley our Cocker Spaniel has been going here since we got him, just under a year ago.
He started with social club on a Saturday and on dog walks twice a week. He met so many friends. While on walks when he was a puppy Tom and Toto were careful not to over exercise him. As soon as he was old enough, he joined day care and absolutely loves going twice a week to see his friends and the team. He gets so excited in the mornings waiting to be picked up he nearly pulls the teams arms off to get in their car haha.
He comes one happy tired little boy and he is still tired the next morning! We love getting his end of day report with pics to see what he has been up to.
Thank you so much Tom and Toto team for taking care of our little boy with so much love!
We couldn't recommend you enough!!
Pauline, Craig and Bentley x

27 février 2024
Avis spontané
Noté 5 sur 5 étoiles

The Best Doggy Daycare!

My fur baby Luna has been doing daycare with Tom and Toto for nearly a year. They give a rounded service of care that includes (but not limited) learning tricks,teaching appropriate play and encouraging sniffing and basic commands. The dogs make friends and I can tell you Luna loves going and gets super excited. There is always feedback and advice (if asked for) and a photo and daily report after daycare. They do a pick up drop off service (waiting list). They are very reasonably priced. If you just want to socialise your pup on a Saturday there is a Saturday social and dog pawrent join and they also do a walking service.
I believe there is a doggy sleepover service but this was a little out of my price range. All the staff are,not only, lovely people but professionals who have so much experience in animal care with a couple doing master in the area, a dog behaviourist and the owner worked for London Zoo and Kruger Park in South Africa. You can't get better, you really can't! They have won awards type of you can't get better. PS. I don't work for them nor am I sponsored! I just believe in what they do and really appreciate the service and care they give Luna!

14 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service!

Extremely passionate and knowledgeable group of people offering fantastic care to dogs, and lovely unique experiences! Cannot recommend highly enough.

5 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing daycare and day walks

Amazing daycare and day walks. The staff are fantastic with dogs and they are patient and kind with dogs with anxiety!
They treat them as their own pet and show so much love! Wouldn’t send Fudge anywhere else.

10 octobre 2023
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Réponse de Tom and Toto

Thank you Sarah! I remember when you first called to say you’d brought home a 9 month old spaniel. Fudge is such a great dog and we just love having him. I also appreciate all your and Drew’s support of the business since you joined us ❤️

Sarah

Noté 5 sur 5 étoiles

Best dog-care

We've been with Tom + Toto ever since we got our Romanian rescue puppy in Nov 2021. They visited us at home for personalised advice and when she was old enough she went to daycare at White House Farm, which worked absolute wonders for her! We've been members of their social club from the start and Saturday mornings are the highlight of our week.
Everyone we've met has been so kind, friendly and knowledgeable about dogs and their care really shines through.
We're frequently recommending T+T to other dog owners as they're just the best:)

13 octobre 2023
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Réponse de Tom and Toto

Thank you Katie. I just can’t thank you enough for how supportive you’ve been of us and to be a part of Harpa’s journey since she came to you has been our pleasure. You and Matt are brilliant dog parents and it’s music to my ears that both you and Harpa enjoy the community of the social club, that was my hope for it when I set it up. Sarah x

Noté 5 sur 5 étoiles

Awesome Team

Awesome Team! Awesome Business Venture (highly jealous!) Awesome Care!
Our cocker spaniel has been with T&T since April 2022 and we would not change a thing! Every single member of the T&T are great and care for all of the pups just like they are their own! Super at booking dogs in last minute too for those last minute meetings you can’t get out of! Thanks team!

13 octobre 2023
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Réponse de Tom and Toto

Thank you Chloe!! Theo is a brilliant dog and a testament to you. He’s always a pleasure to have, there’s always room for a little one whenever you need x

Noté 5 sur 5 étoiles

Best doggy day care!

Milo our sausage dog absolutely loves Tom & Totos!! And so do we 😊 Staff are amazing and always accommodating. The daycare centre is great and so much for them to do!

13 octobre 2023
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Réponse de Tom and Toto

Thank you!!!! It wouldn’t be the same without Milo ☺️ x

Noté 5 sur 5 étoiles

A team that genuinely care

A team that genuinely care about the animals they look after, Tom and Toto are a great bunch of people.

The animals love them, and are always well taken care of. All visits are reported back so you know what's gone on, and never need to worry about what's going on with your pet.

Would highly recommend using them for all pet care or daycare needs!

2 octobre 2023
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Réponse de Tom and Toto

Thank you Sian. I really appreciate you taking the time to share a review.

Sarah

Noté 1 sur 5 étoiles

A disappointed loyal customer for 3 years.

A very small portion of the current staff are experienced and confident enough to give larger dogs the exercise they need off lead, something which has changed from when I first started using the service. The prices became extortionate, and although I understand we are in a high inflation economy, to put a service up £7 A DAY overnight is ridiculous and sorely misplaced in todays dog walking market rates. With millions of people struggling, and after 3 years of me personally paying on time every time, I had a CCJ issued for £70 measly pounds. An amount I religiously paid 3-5 times more to them each month for 3 years. It really doesn’t show the company in a good light when loyal and consistent customers are struggling to put the food on the table, struggling to keep a roof over their heads, and the director of Tom and Toto decides to damage that persons financial security even further for years to come. Money grabbing doesn’t quite cover it.

29 mars 2023
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Réponse de Tom and Toto

Dear Caroline,

As we discussed with you we will not let dogs off the lead if they do not have solid recall. We will always err on the side of caution when it comes to the safety of dogs in public spaces which our customers appreciate. We will not be penalised for being professional or take extra risks to tire out a dog.

We work with all the dogs to train good recall but have other dogs in the group that need the same amount of attention and an equal amount of effort is required from owners with regards training.

You paid invoices late more than once which we gave you grace for and after the last period of non payment of three consecutive months worth of invoices and numerous emails to arrange a payment plan to help you these were passed over to a debt collection agency as per your signed terms and conditions.

We are a small business and require payment monthly in order to pay our staff and non paying clients put a big strain on cash flow.

Sarah

Noté 1 sur 5 étoiles

Company in 2 parts some are excellent

Company in 2 parts some are excellent, knowledgeable and caring, some are harsh, outdated and unpleasant. Depending what day you go and who is on duty. Did not feel comfortable leaving my dog there as on bad days they used slip lead that made him choke, and he came home thirsty and unhappy

10 octobre 2022
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Réponse de Tom and Toto

Thank you Diane for writing this review,

The team are very knowledgeable and caring. I must say though we do not use harsh corrections and pride ourselves on positive reinforcement methods. The daycare team do occasionally use slip leads to move dogs into other pens in the garden or to give them a moment on the lead to calm down if they become over aroused. They are an important safety tool should we need to move dogs quickly in case of fire for example but they are used in the correct way which does not choke, pinch or hurt the dogs. They are are never fastened tightly and the team are trained how to use them safely.

At the time Dennis came to daycare he did very well on several days. We absolutely loved having him in. We also had two supervisors across the week and different dogs on each day. One thing I agree was unsettling for you was the differing opinions of the two team leaders which after you left we rectified with new staff to ensure that there was consistency in terms of training and decision making across the week.

I am very sorry we could not resolve the situation at the time but thank you for coming to see us and the kind things you have said.

Sarah

Noté 5 sur 5 étoiles

Toto offers a fabulous service

Toto offers a fabulous service and are completely trustworthy. They sent us images of our cats while we were away, which took away all our concerns about them, and allowed us to attend a family event in Scotland with no stress at all.

I am very grateful to Simon and his team for their professionalism. We will definitely be using Toto again.

23 février 2020
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Réponse de Tom and Toto

Thank you Simon. I really appreciate you taking the time to review us.

Sarah

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