Worst online experience ever. Ordered part which took forever to arrive. Horrible customer service, no one answers the phone and they take forever to respond to your email inquiry. They do not tell y... Voir plus
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Tried to order a small part for my Dremel. Could not get to check out. Had to enter all my Info, create an account, ect, ect. Waste of time. Lousy company. must be Chinese backed. Their vocabulary i... Voir plus
I ordered parts on Nov 7th and then again on November 13th. It's November 24th and when I log in to their site with my account information, it doesn't identify any previous orders. There is no... Voir plus
Easy to order from them with the expanded diagrams with numbered links to each part. Parts arrived as ordered and appear to be top notch factory quality. I took off 2 stars due to confusion over del... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en outils
- aussi dans
- Atelier de réparation d'outils
- Fournisseur d'outils pneumatiques
- Magasin d'outillage
- Magasin de matériel pour le travail du bois
Écrit par l'entreprise
Welcome to ToolpartsPro.com, your ultimate destination for premium power tool and shop machinery parts, schematics, and accessories designed to meet the exact demands of industry professionals. We are a distinguished subsidiary of Toolmart Inc., based in Vista, California, and have proudly served as a direct factory distributor since 1986. At ToolpartsPro.com, we take pride in our exceptional legacy of service. With two state-of-the-art warehouses and a dedicated team of 25+ highly skilled professionals in Southern California, we maintain an extensive inventory valued at millions of dollars. This enables us to process most orders with unparalleled efficiency, often shipping on the very same day. Our unwavering commitment to excellence is showcased through the prestigious brands among which are industry-leading names, including Makita, Milwaukee, Delta, Bosch, Dewalt, Black and Decker, Hitachi, Fein, Powermatic, Porter Cable, Metabo, Panasonic, Husqvarna, Honda, Festool, Dremel, Ridgid, Craftsman, Bostitch, Champion, Chicago Pneumatic, CST-Berger, Devilbiss, Duo-Fast, Emglo, Generac, Hardin, Interstate Pneumatics, Interstate Safety, Jenny, Jet, Karcher, Max, MK Diamond, Oasis Machinery, Paslode, Ramset, Wilton, Big Horn, and many more. We offer the best web prices With expedited shipments via the United States Postal Service (USPS) & FedEx, our affordably priced tool parts swiftly reach your desired location. Furthermore, our vast inventory, comprising thousands of tool parts and accessories, ensures that you complete your projects with precision. We are dedicated to providing personalized service. If you can't find a specific item, we encourage you to reach out to our team of seasoned professionals using the provided communication channels.
Coordonnées de contact
2117 Industrial CT, 92081, Vista, Etats-Unis
- 888-982-6540
- sales@toolpartspro.com
- toolpartspro.com
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34 avis
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Ordered a week ago and no shipping…
Easy to order from them with the expanded diagrams with numbered links to each part. Parts arrived as ordered and appear to be top notch factory quality. I took off 2 stars due to confusion over delivery time and lack of initial response to them to clarify. It would appear that all parts take 2-3 weeks to deliver and it looks like they're working on making that easier to understand during the ordering process. It would also be helpful if they made that clearer in their order confirmation. If they make these improvements I will revise my review upwardly. Overall, I do recommend this company if you can live with a 2 week lead time.
6 septembre 2023
Avis spontané
Réponse de ToolpartsPro
Hello Joe,
Thank you for sharing your valuable feedback with us. We are grateful for your positive comments regarding the ease of ordering through our expanded diagrams and the quality of the parts you received.
We sincerely apologize for any confusion regarding the delivery time and any initial delay in our response. We want you to know that we are actively working on making the ordering process more transparent.
Your recommendation means a lot to us, and we truly appreciate your understanding as we continue to enhance our services.
Thank you for choosing us as your trusted parts provider, and we look forward to serving you again with an even better experience.
Best regards,
Geff
Toolpartspro Customer Care
Amazing online service!
Amazing online service!! Was assisted by Geff and assisted me with all my questions about my order. He answered all my questions in a timely manner and was very humble and professional throughout our chat. He made sure my address was updated and that I received my new updated order via email. Highly recommend to get assistance from Geff!! The ordering on the website was fast and easy. Thanks again Employee Geff!!
1 septembre 2023
Avis spontané
Réponse de ToolpartsPro
Hello Victoria,
Thank you for the fantastic review! We're thrilled that we could assist you promptly and effectively. We appreciate your recommendation and look forward to serving you again.
Best regards,
Geff
Toolpartspro Customer Care
Very good and good prices
9 août 2023
Réponse de ToolpartsPro
Hello Raul,
Thank you for your feedback! We're pleased to hear you found our prices to be good, and we hope to continue providing you with excellent service.
Best regards,
Geff
Toolpartspro Customer Care
The checkout procedure was frustrating
The checkout procedure was frustrating. You have to choose how you were paying before knowing the shipping charges. In my case it was logging into paypal. I was buying a lightweight $5 part and, of course, the shipping was higher than the part.
9 août 2023
Réponse de ToolpartsPro
Hello Howard,
Thank you for sharing your feedback with us. We apologize for any challenges you experienced during the checkout process. Your input is valuable, and we'll work to improve our checkout procedure to provide a more transparent and convenient experience for our customers.
We appreciate your business and hope to serve you better in the future.
Best Regards,
Geff
Toolpartspro Customer Care
Where’s my order
9 août 2023
Réponse de ToolpartsPro
Hello Michael,
We're delighted to confirm that your order has been successfully delivered to you within our standard 2-3 week timeframe. If you have any questions or need assistance, please reach out to our support team at sales@toolpartspro.com.
Your feedback is important to us, and we kindly request you to consider revising your review based on your positive experience.
Thank you for choosing us.
Best regards,
Geff
Toolpartspro Customer Care
Easy and fast to get the part and very fast for shipping
the part is of very good quality easy to install perfect fit thank you very much
9 août 2023
Réponse de ToolpartsPro
Hello Angel,
Thank you for the awesome feedback! We're really glad that you found the whole process easy and fast – from getting the part to the speedy shipping. And it's fantastic to know that the part was top-notch quality and a breeze to install. We're here for you anytime you need anything.
Thanks for choosing us!
Best regards,
Geff
Customer support team
Toolpartspro
After order was placed - would use them again
After order was placed, my Paypal account was debited, my order # appeared on your website, but no confirming email was sent (the order said it would be). I waited a few days and sent a message requesting confirmation. I did finally receive an email. Still have not received any followup on when delivery is expected. There was some statement about 3 weeks, but nothing more definite. You also sell on ebay, which is where I found your store. No mention was made on parts items being backordered. Still, no answer on when to expect delivery for my parts. Update to above: I received an email saying that my parts were being shipped, along with a tracking number to follow their path. The parts arrived in new condition, and were exactly as described. The parts and prices were what I was expecting from the transaction. Communication was the problem, but turned out ok in the end. After dealing with them, I'd go back and use them again, if I needed items, and recommend them to others.
4 août 2023
Réponse de ToolpartsPro
Hello William,
We deeply regret the inconvenience you've experienced regarding your recent order. We apologize for any confusion or delay in the confirmation email you were expecting. We take full responsibility for this oversight and appreciate your patience.
We've reviewed your order, and it has indeed been shipped and delivered on 21st August 2023 under the tracking number 9400116901412317808168 via USPS.
Regarding the potential backorder situation, we apologize for any lack of clarity in our communication. However, please note that none of your items were on back order. Instead, they were specially ordered from the manufacturer with an estimated lead time of 2-3 weeks. As soon as we received your items, we promptly shipped them out to you.
We value your feedback and are committed to improving our communication processes. Your satisfaction is our top priority, and we kindly ask for your understanding and consideration in revising your review.
If there's anything else we can assist you with or if you have further questions about your order, please don't hesitate to reach out to us at sales@toolpartspro.com.
Best regards,
Geff
Customer support team
Toolpartspro
I haven't received the part I ordered…
I haven't received the part I ordered as of 8/17/23. I don't even have any idea if the parts have even shipped yet.
8/24/23. Changed to 5 stars because the item was shipped out a day after the review. You can't rate an item or company properly until the transaction is completed. More information after an order is placed as to estimated shipping time would help.
10 août 2023
Réponse de ToolpartsPro
Hello Robert,
We apologize for any confusion or inconvenience you've experienced regarding the delivery of your ordered part. We'd like to inform you that your order was shipped on 8/18/2023 under tracking number 9400116901412317800704 via USPS. Considering that you placed your order on 8/10/2023, the shipping time of 8 days is faster than our usual lead time of 2-3 weeks.
We understand how important it is for you to receive your order in a timely manner, We appreciate your patience as we worked to ensure your order reached you as soon as possible.
We kindly ask if you would consider revising your review based on the updated information. Your satisfaction is important to us, and we're here to address any further questions or concerns you might have.
Thank you for your understanding,
Best regards,
Geff
Customer support team
Toolpartspro
Just like having the original parts
Parts exactly as described. Fit and function were perfect.
9 août 2023
Réponse de ToolpartsPro
Hello Eric,
It's music to our ears!
Having the parts feel just like the original is exactly what we aim for. We're thrilled that they matched the description perfectly and fit and functioned perfectly. Thanks a million for your kind words and for trusting us with your needs.
Best regards,
Geff
Customer support team
Toolpartspro
Completely wrong parts were sent.
Completely wrong parts were sent.
Also customer service is a nightmare to get in contact with. I’m unsure how to get this rectified.
9 mars 2023
Réponse de ToolpartsPro
Hello Derk,
We're really sorry for any inconvenience caused.
To get this sorted out as quickly as possible, could you please reach out to us at sales@toolpartspro.com? If you provide us with your order details and let us know about the issue, we'll jump right in to help you out.
Your feedback matters a lot to us, and we're committed to making things right. Thanks for your patience, and we're looking forward to getting this resolved for you.
Best regards,
Geff
ToolpartsPro Customer Care
My questions were not answered
My questions were not answered, and the text representative stopped responding completely!!! If I ever get a tracking number and my parts I will be saying goodbye to Toolspartpro!!!
9 août 2023
Réponse de ToolpartsPro
Hello Chris,
We apologize for the inconvenience you faced during the live chat interaction. Our team was assisting other customers at that moment, and unfortunately, we missed your questions.
Rest assured, we're here to help you. Your order has been shipped under tracking 9400116901412317869022 via USPS, and it's scheduled to be delivered on August 28, 2023, Monday. If you have any further questions or concerns, please don't hesitate to reach out to us at sales@toolpartspro.com. We value your business and would like to make things right for you.
Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future.
Best regards,
Geff
Customer support team
Toolpartspro
HORRIBLE CUSTOMER SERVICE
So far I'm over 2 weeks into my attempt to purchase a part from this company. Customer service is non-existent... calls and emails go unanswered. I have no idea how in the world a company can continue to stay in business with such poor customer service. Will likely file a complaint with PayPal to reject the payment and go to a better company for the parts I need. Update: I did finally get my parts but I honestly thought had just taken my money because there was ZERO communications from them and I was never able to call anyone... fortunately, one day, my parts just showed up. I upgraded my review to 3 stars after the company finally reached out to me in an attempt to make things better. It seems like they actually may be making an attempt to improve their customer experience but I'll have to wait and see. It is at least promising that they reached out to me.
4 mars 2023
Avis spontané
Complete professionals
First let me start by saying their customer service is one of the best I’ve seen in a long time. Also the selection of tool parts is beyond excellent. The prices are amazing and the quality is great.
I had a problem with Usps loosing my package… but the customer service was on top of it… they re-sent another order without charging me… awesome !!!
This is the type of company that is worth doing business with…
Above and beyond , old school …
I am now a customer for life . I totally recommend them.
13 décembre 2022
Avis spontané
Réponse de ToolpartsPro
Dear customer,
We're truly honored by your kind words. Our team works hard to provide top-notch customer service, and we're thrilled to have exceeded your expectations. It's fantastic to hear that our selection, prices, and quality hit the mark for you.
We're sorry to hear about the USPS mishap, but we're delighted that our customer service team was able to swiftly resolve the issue by sending another order your way. Your loyalty means the world to us, and we're excited to have you as a customer for life.
Thanks for recommending us – we can't wait to continue serving you with the best we've got.
Warm regards,
Geff
Customer support team
Toolpartspro
3 months delivery!
This tool part supply company advertises 1 - 2 weeks to get your part to you. It should read 1 - 3 months. My calls went unanswered. My voice messages were not returned. I will give them the benefit of doubt in the fact that we are amidst a pandemic, but doing business and customer service should still be #1. Maybe they know I have conservative views and am a Republican and are treating me like Google, Youtube, Facebook, CNN, MSNBC, ABC and CBS treat the news. Do you think? "Come on, Man." - Dementia Biden
7 août 2020
Avis spontané
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