Toolsave Avis 

I bought a Lumberjack Sds drill from Toolsave on eBay first time I used it it stopped drilling so I checked everything and also the grease inside the drill
Eventually contacted Toolsave Who were not interested and said eBay should pay for the return postage but that didn't cover the 8kg weight postage, I have over the last three years spent hundreds of pounds with tool save They eventually refunded half the £90 saying I did not grease the drill ( which should be fit for use )
I will never buy anything from them again Totally dissaponted Beware !!!

great price , product and delivery many thanks steve.

Quick and efficient delivery service, not built the bench yet but good instructions and looks easy.

This 10" power saw just the tool to almost complete my collection from lumberjack tools. Excellent quality and working well.
Thank you Toolsave.

No Feedback to say you’re received my order but still good service over Christmas

AVOID AT ANY COST!!! Purchased dust extractor on 5/11 since that time no updates about item such duspatch/delivery. Sent email a week later if they can provide me with any delivery updates. Received message from seller today 11/10 that the item is not available anymore. Kept my money for a week, did not let me know earlier that there is an issue with item. Wasted time!!! Now have to wait another week to receive full refund where I need the tool to complete the job, Avoid!!!

I am considering buying a router and table. I have studied the Lumberjack specification and now shall be considering further whether I can justify the purchase.

At the moment it seems unlikely!

CEW

Hi was promised spare blades for my thicknesser so I would buy there's but never received them .they will say anything to get a sale

I’m a big believer that great customer service isn’t so much about getting it right every time but about how you respond when things go wrong. I ordered a basic scroll saw that turned out to be out of stock; I was contacted very quickly and offered an alternative saw with more features at no extra cost that arrived very promptly. Really happy with the saw, it doesn’t seem to have compromised features or quality despite the modest price. The fact the light is an incandescent bulb is amusingly retro at this point though!

Excellent customer service, super fast delivery, many thanks to Jade Evans.

Bought a lumberjack 18v cordless nail gun just over 12 month ago, needed a repair after 9months or so, went to use it again, 2 weeks ago it was working fine for the first 20mins then stopped. I phoned toolsave for advice they said it was the battery but they didn't have any in stock, checked again today still no stock, it's a good job I have a spare vanhause nail gun. I still don't think the battery should be knackered after using it only a few times, won't be wasting money on anymore lumberjack tools.

Excellent customer service. Purchased a table saw and it fits the bill perfectly. Have now married that up with a Mitre Saw. Phone Sales and Service are friendly, efficient and helpful - basically everything you could ask for in a company.

I will be returning for future purchases.

Sells faulty goods with a customer service that seems to ignore you, if you get a faulty damaged item say goodbye to replacement or refund.. buy elsewhere unless your dumb

Interested in some of the products but not easy to find out details about them

I ordered a lumberjack integrated router and table
On Monday and it arrived todays delivery was fast
As I live in northen ire

I purchase a PT254 thickness planer earlier this year during lockdown, WOW… it arrived within 21 hours of placing the order, I got 10% off, thanks guys, it was well packaged, the instruction were clear and precise and I had it all put together and running within the hour. There was an issues with one of the blades and after a quick call a replacement set was in the post which arrived a few days later.

Would I recommend Lumberjack tools… Yes, 100%. Will I buy from them again… Yes, 100% (I now want a bigger bandsaw… so it’s time to start saving time!)

Stacey

Awesome experience will definitely be coming back

I have recently bought a 300mm Dovetail Jig with 1/2" Template from them. It suppose to come with a router bit as it said on the box. It didn't. Without it's pointless. I've contacted their customer service and I was told that the missing item is in the post straight away. I said to myself: great service. After a week, nothing. Contacted them again. They apologised for the inconvenience and assured me that another router bit went in the post. Another week and nothing again. Then, when I've reviewed my correspondence with them I realised it was my fault all the time. I've never noticed that the name of the person signing as customer service was PINOCCHIO.

I recently bought a BDE1200 dust extractor and am currently "plumbing it in". Whilst researching the adapters I need I thought I would buy spare paper bags for the filter. Please could management explain why they cost £7.96 EACH !!. With other identical extractors you get 5 for that price, which is still pretty expensive for a paper bag. I know its a filter bag but even so.