I used to go to the Tooth Club in Southend. The staff were so unprofessional! The receptionists just gossiped and didn’t care what I could hear, like who they’d slept with. My dentist played his music... Voir plus
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Had composite bonding done today at Berkhamstead. The whole process from initial consultation to finish was a pleasure. I'm thrilled with the results. Couldn't recommend highly enough.
L'entreprise a répondu
Had a consultation with Nicole today. She was absolutely amazing. She was very informative and made me feel super confident about my treatment. She gave good advice and suggestions without any pressur... Voir plus
I attended a dental appointment with Ali at Tooth Club Berkhamsted today. I was quite nervous initially, but Ali was fantastic and immediately put me at ease. The care was professional,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tooth Club
Écrit par l'entreprise
From Cosmetic Dentistry, Dental Implants, Composite Bonding and Clear Braces, we provide you whats best for you, and with the best prices.
Our team meticulously prepares personalised treatment plans tailored to each patient by considering their preferences, requirements, and dental history.
We understand the importance of finding a dentist who can meet all your needs, which is why we emphasise professional skills and expertise combined with a friendly, patient-centred approach.
Whether you're looking for routine care or specialised treatments, we have the solutions to ensure your dental health and satisfaction. Your comfort and well-being are our top priorities, and our dedicated team is always ready to offer you the highest standard of care in a welcoming and relaxing environment.
Reach out to our Social Media Team for more information or book a free consultation to start your journey to a healthier smile.
Coordonnées de contact
ME16 0TW, Royaume-Uni
- toothclub.co.uk
4,3
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Maidstone practice
Went to the Maidstone practice. Had my aligner treatment with Dr Monika. She was lovely along with her nurse Millie. They always made me feel at ease. Amelia and Maddie on reception were always very friendly. Best thing I ever did. Highly recommend.
17 avril 2026
Avis spontané
Réponse de Tooth Club
Thank you so much for your lovely and detailed review!
We’re so glad you had such a positive experience at our Maidstone practice. It’s great to hear Dr Monika and Millie made you feel at ease throughout your aligner treatment, and that Amelia and Maddie were always friendly and welcoming.
Even better to know it’s been such a worthwhile experience for you.
Thank you again for your recommendation 🦷
Love
Love, love, love this place❤️. Cannot recommend enough...such a friendly team! Seriously guys, check it out...
17 avril 2026
Avis spontané
Réponse de Tooth Club
Hey Amanda! Thank you so much for your lovely review!
We’re so glad you’ve had such a positive experience and that the team made you feel so welcome.
We really appreciate the recommendation ❤️🦷
Wanted to get composite bonding done
Wanted to get composite bonding done, surprised when my consultation was done by a receptionist and not an actual dentist. Agreed to do the treatment and signed up for finance. Only to be told at the first appointment it could not be done. So I cancelled the treatment, they have continued to take my Direct debits even though I am not receiving treatment! I have been told this could take 28 days which has now passed and now being told another 10 working days! I feel like I am being scammed. I am now taking this to a legal team I have in my company..
18 février 2026
Avis spontané
Réponse de Tooth Club
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must be. This isn’t the level of service or clarity we aim to provide, particularly when it comes to consultations, treatment planning and finance.
We take concerns like this seriously and would like to look into this further. Please contact us directly at pec@toothclub.co.uk with your details so we can review your case and work towards resolving this for you.
Everyone was very nice and welcoming
Everyone was very nice and welcoming. The reception was nice and offered a drink.
15 avril 2026
Avis spontané
Réponse de Tooth Club
Thanks Assimira!
Hidden charges, terrible customer service, liars.
I wanted Invisalign and had the free consultation to discuss this. Please note this is not with any one dental trained.
I have a very wonky front tooth and slight gum disease. I made this very clear and asked if this would be a problem.
She took a photo of my teeth and gums, left to show a dentist. When she came back she said it would be absolutely fine to go ahead with Invisalign.
Based on this I signed up with their finance through Tabeo. I paid the first £235.40 there and then by card.
My first actual appointment would be a month later to see an actual dentist. A day before this, the next payment of £235.35 came out.
I arrived 5 minutes early, I proceeded to then have to wait an hour with no update.
After asking what was happening I was finally informed I would be seen in ten minutes.
Once in the room, I sat down for 5 minutes and was told they would not do the Invisalign as my tooth was too wonky and it might lead to my tooth becoming loose, no examination required.
Exactly my worry in the first place, so everything was to be cancelled - finance and all appointments, except for the hygienist the next day which I agreed to pay for £65 for.
It’s now taken two months to finally get a refund approved after 20 plus calls, messages and emails between me, Tabeo and Tooth club. In the mean time they have continued to try and take two further payments.
Apparently no one in the Halstead branch could even deal with it.
I am now also getting charged £39 for the free consultation and £66 interest for the finance.
So far they have only refunded £76 and the rest will apparently come through in the next 10 days.
Complete scam, terrible customer service, do not use!
They just want to sign you up but they don’t care. Liars.
Updated 24th April - still no refund!
17 février 2026
Avis spontané
Réponse de Tooth Club
Hi Stephanie,
Thank you for sharing your experience - we’re really sorry to hear about the frustration and distress this situation has caused you.
We completely understand how upsetting it must have been to be reassured at your initial consultation, only to later be told that Invisalign was not suitable, especially when you had clearly raised your concerns from the start. We also sincerely apologise for the long wait at your appointment and the difficulties you’ve faced in getting your refund resolved - this is not the level of service we aim to provide.
We appreciate how frustrating it must have been to deal with multiple parties and to experience delays, as well as the confusion around payments and charges. This is certainly not the experience we want for our patients, and your feedback will be taken seriously.
Due to Trustpilot being a public forum, we are unable to share any data or records here. Please email pec@toothclub.co.uk so we can review your case in detail and ensure everything is fully resolved for you as quickly as possible.
Thank you again for bringing this to our attention.
Emily and umar did an amazing job my…
Emily and umar did an amazing job my teeth look great
TOOTHCLUB ORPINGTON
10 avril 2026
Avis spontané
Réponse de Tooth Club
Thank you for your lovely review!
We’re so glad you’re happy with your results and that Emily and Umar took great care of you. It’s great to hear you had such a positive experience at our Orpington practice.
Thanks again for sharing 🦷
Staff intimidating and forceful - avoid at all costs
Pricing - very misleading. At initial consultation (with treatment coordinator), I felt very uncomfortable, intimidated and pressurized into going ahead with treatment. Kept trying to push finance – which was irrelevant, given inflated costs. Received non-stop calls/voice messages trying to persuade me to proceed – just won’t take no for an answer.
Would not recommend this clinic – very hard sell (staff on commission). They have left me feeling quite upset and even put me off going elsewhere for my treatment.
2 avril 2026
Avis spontané
Réponse de Tooth Club
Hi Anne.
Thank you for taking the time to share your feedback—we’re genuinely sorry to hear about your experience and the way it has left you feeling. It’s very important to us that every patient feels comfortable, respected, and fully informed when considering treatment, so we’re concerned to hear that you felt uncomfortable or under any pressure during your consultation or afterwards.
We strive to provide clear, transparent pricing and ensure that all options, including finance where appropriate, are simply there to support patients in making a decision that works best for them—without any obligation. What you’ve described is not the experience we aim to deliver, and your comments will be taken seriously and reviewed with the team.
We’re also sorry to hear that the follow-up contact felt excessive or unwelcome, as this is never our intention. We always want patients to feel in control of their decisions and respected at every stage of their journey.
As Trustpilot is a public forum, we’re unable to access or discuss any patient records here. We would really appreciate the opportunity to look into this further and address your concerns directly, so please do get in touch with our Patient Experience Team at pec@toothclub.co.uk
The Tooth Club Team 🦷
i had a lovely experience at toothclub…
i had a lovely experience at toothclub guilford the girls at reception Grace Maddie and Charlotte made me feel so welcome
4 avril 2026
Avis spontané
Réponse de Tooth Club
Hi Lily!
Thank you so much for your kind words! We’re delighted to hear you had a lovely experience at our Guildford clinic. Grace, Maddie and Charlotte will be so pleased to know they made you feel welcome—it really means a lot to the team.
We truly appreciate you taking the time to share your experience!
The Tooth Club Team 🦷
Visited today for an emergency dental…
Visited today for an emergency dental appointment which was fully explained on booking. I drove an hour to attend the appointment, when I went into the the room the person examining me did not know why I was there, I am confident that she was not a dentist as she kept asking the dental nurse what she should do. I had no confidence in the treatment and left immediately. Disappointing experience, left in more pain than I was in before the appointment.
4 avril 2026
Avis spontané
Réponse de Tooth Club
Hi C Davies.
Thank you for taking the time to share your experience—we’re very sorry to hear about your visit, especially given you were attending in pain and had travelled such a long distance to see us.
This is certainly not the standard of care we aim to provide. You should always feel confident in the clinician treating you, and it’s concerning to hear that this wasn’t your experience or that your appointment did not appear to be clearly communicated to the team. We also understand how frustrating and upsetting it must have been to leave without the support you needed.
Please be assured that your feedback will be taken seriously and shared with the clinic team so we can review what happened and ensure improvements are made.
As Trustpilot is a public forum, we’re unable to access or discuss any patient records here. We would really like the opportunity to look into this further and support you, so please contact our Patient Experience Team at pec@toothclub.co.uk
The Tooth Club Team 🦷
Very friendly peoples I’m happy with my…
Very friendly peoples I’m happy with my whitening results
4 avril 2026
Avis spontané
Réponse de Tooth Club
Hey Teddy!
Thank you for your lovely feedback! We’re so pleased to hear you found the team friendly and that you’re happy with your whitening results—it means a lot to us.
The Tooth Club Team 🦷
Amazing service
Could not recommend the Maidstone guys highly enough.
From the first contact I had with Tooth Club Maidstone to my treatment today everything was first class.
I enquired online 10 days ago and within minutes was booked in for a consultation the next day. When I went to speak with Debbie I explained that I was going away in less than 2 weeks and ideally would love to have it done before I go. She explained that there were no appointments for the next few weeks but she would see what she could do. Within 24 hours they had rearranged plans and managed to get a dentist to come in on a bank holiday to make sure my work got done in time. My treatment was done today and I can't speak highly enough of the dental team who looked after me. Amazing team from reception, management, hygienist and dental guys.
3 avril 2026
Avis spontané
Réponse de Tooth Club
Hey Sam!
Thank you so much for your wonderful feedback—we’re thrilled to hear about your experience at our Maidstone clinic!
It’s great to know Debbie and the team were able to go the extra mile to accommodate your timeline, especially with such short notice. We’re so pleased everything came together in time for your trip and that you felt well looked after by the whole team throughout your journey.
Your kind words really mean a lot, and we’ll be sure to share them with everyone involved. Wishing you a fantastic time away!
The Tooth Club Team 🦷
Bishops Stortford branch
Bishops Stortford branch - welcoming staff on the reception.
I had composite bonding done twice at different practices and was left unhappy. Tooth club have given me exactly what I wanted. Definitely recommend.
3 avril 2026
Avis spontané
Réponse de Tooth Club
Hi Emily!
Thank you for sharing your experience! We’re so happy to hear that our Bishops Stortford team made you feel welcome and that your composite bonding results were exactly what you wanted. It’s wonderful to know we could make a positive difference after your previous experiences.
The Tooth Club Team 🦷
Amazing management ,they are very…
Amazing management ,they are very welcoming and explained me the treatment plan... Dentist whom i seen is so perfect to explain everything and treated my tooth problem without any issues, for sure its the best clinic .
2 février 2026
Avis spontané
Réponse de Tooth Club
Hi Nanda!
Thank you for your fantastic feedback! We’re delighted to hear that our team made you feel so welcome and that your dentist was able to explain everything clearly and treat your tooth problem smoothly. It means a lot to us that you consider us the best clinic!
The Tooth Club Team 🦷
Tooth Club Loughton
I had composite bonding at Tooth Club Loughton, Lauryn was amazing in the consultation, and the manager Charlotte was so lovely and accommodating with my appointment. The customer service was outstanding and my results are beautiful. I couldn’t recommend enough!
1 avril 2026
Avis spontané
Réponse de Tooth Club
Hi Ashleigh!
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with Lauryn and Charlotte at our Loughton clinic. It means a lot to know you’re happy with your composite bonding results and felt well looked after throughout your journey. We truly appreciate your recommendation!
The Tooth Club Team 🦷
Had a great experience with Dr Andre…
Had a great experience with Dr Andre fixed my teeth beautifully
Very happy with results and also Manager Rachel and little Rachel such lovely girls very warm and welcoming 😊
31 mars 2026
Avis spontané
Réponse de Tooth Club
Hi Linda!
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and are happy with your results. Dr Andre, Rachel, and little Rachel will be so pleased to hear your lovely feedback—it means a lot to the whole team.
The Tooth Club Team 🦷
Juanita was absolutely gorgeous
Juanita was absolutely gorgeous. It was lovely to have a consultation with her and I’m having my appointment later this week and hopefully everything will be done and Christie at the end of the month and I absolutely recommend the tooth club.
31 mars 2026
Avis spontané
Réponse de Tooth Club
Hi Paula!
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed your consultation with Juanita and that you’d recommend us—it really means a lot. We look forward to seeing you again for your upcoming appointments!
The Tooth Club Team 🦷
Lovely experience and great consultation
Lovely experience and great consultation
31 mars 2026
Avis spontané
Réponse de Tooth Club
Hey Anna!
Thank you for your kind feedback! We’re so pleased you had a lovely experience and found your consultation helpful. We look forward to welcoming you back again soon.
The Tooth Club Team 🦷
I’m really nervous visiting the dentist…
I’m really nervous visiting the dentist but the staff here really put me at ease. Everyone was really friendly and knowledgeable!
30 mars 2026
Avis spontané
Réponse de Tooth Club
Hi Sarah!
Thank you so much for your kind words! We’re especially pleased to hear that our team helped put you at ease—we know visiting the dentist can feel daunting, and making you feel comfortable is always our priority.
We’re glad you found everyone friendly and knowledgeable, and we look forward to welcoming you again soon! 🦷
The Tooth Club Team 🦷
I absolutely love my teeth so happy…
I absolutely love my teeth so happy with the results. Dr Hadeel Idris did an amazing job and is so lovely thanks again!
30 mars 2026
Avis spontané
Réponse de Tooth Club
Hey Neivie!
Thank you so much for your lovely feedback! We’re thrilled to hear how happy you are with your results—it means the world to us.
Dr Hadeel Idris will be so pleased to hear your kind words, and we’re glad she made your experience such a positive one.
Enjoy your new smile, and we look forward to seeing you again! 🦷
The Tooth Club Team 🦷
Just seem Dr Katrina for a composite…
Just seem Dr Katrina for a composite polish great service.
Juanita the Manager is one of the loveliest people I’ve met x was lovely as always
Every time I attend it’s a pleasure - nothing is too small for them x I love how they treat all the staff - great team x
30 mars 2026
Avis spontané
Réponse de Tooth Club
Hi James!
Thank you so much for your kind words! We’re delighted to hear you had a great experience with Dr Katrina and that you were happy with your composite polish.
Juanita will be so pleased to hear your lovely feedback—she truly is a star, and we’re glad she made your visit even more special. It means a lot to know you enjoy every visit and feel well looked after by the whole team.
We really appreciate your continued support and look forward to seeing you again soon! 🦷
The Tooth Club Team 🦷
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