TopCat Window Blinds Avis 

Absolute disgrace of a company
Ordered blinds & paid a deposit 18th June
Eventually came to fit after chasing for updates on 1st Aug
2 blinds didn't fit & 1 was damaged
I have phoned TEN TIMES since & sent numerous messages but am told someone will call me or get back to me but just silence.
I messaged again yesterday to get a lame response of "thought this was sorted"
And blocked me from social media
Absolutely terrible service & to be honest their blinds are pretty poor, the ones they fitted are squint & theres dirt stains on one. Worst blind company I've ever unfortunately used.

AVOID LIKE THE PLAGUE. Conmen who took deposit After I cancelled blinds, TOPCAT owed me a £40 refund. Numerous calls later, they told me that my refund had been processed & would be in my account by end of week(w/e 23 oct). When it was not in my account by today(30 oct), I tried to call. They have blocked my number, so can't contact them. These crooks are liars & thieves. Don't go near them.

They installed my blackout roller blinds on Friday 9 August 2024, 2 weeks late than the original install date and I have told them I’m away on holiday abroad the following week, multiple times calling the office and was told there was a delay because of the colour i ordered so I was given a fitting date on 6 August but nobody showed up so I called to check and I was told no one is coming and they still didn’t have the blinds done but because of my upcoming holiday this had stressed me enough so I was forced to change my colour so they’d come fit it that week on the 9th, I was told between 9-11am. The fitter, Robert, was late and came at 2:30pm and I had to rearrange my schedule because I had work to do in the afternoon! He finally came and installed it and said I’ll be getting my 1-year warranty by email. The blind wasn’t fitted properly because it doesn’t equally come out of each side of the window when it's down. On one side it’s 7cm, the other is 4cm! And I never got my warranty. I’ve emailed asking them to compensate me and they completely dismissed me in an unprofessional manner.

These people fitted blinds in my house the kitchen one is a joke when their “fitter” did my kitchen I obviously didn’t see the fittings (because of the front they put on it) since it’s been up I’ve only managed to be wiping it down (I’m disabled and live on my own) but a couple of months ago I got my neighbour to take it down OMG !! You should see this , held up with one screw and one and a quarter inches too narrow for the window . I know it was 18mths ago but I only saw the mess when it was taken down. They are refusing to do anything about it. Apart from anything else it’s dangerous. They’re SCAMMERS DONT GO NEAR THEM !!! Ignore the date please as I said it’s been ongoing. I think the fitter was blind

Would avoid these scammers at all costs, bought and paid for a blind in full, were due to come out and fit last Wednesday, took the morning off work and they didn’t show up, called them and advised someone would call back, no call back, phoned the next day, someone will call you back no call back, still had no call back. Awful customer service and not even an apology when I called.

Took over 6 weeks for the blinds to be fitted (was told 2-3 weeks for blinds to arrive.) This company is a disgrace to be honest, my partner waiting around my flat all day for the fitters to arrive and no one did, phoned up and said no one from their end had booked a fitter in, they then said they would organise a last minute fitting the following week. The fitter messaged me that day asking if I could make the appointment earlier as he doesn’t work past 6 so wasn’t sure why the company booked him in for 7. I had to leave work early to get my blinds fitted, owner did not get back in contact with me once I phoned up complaining and asked to speak to him. Please avoid.

AVOID AVOID SCAMMERS
Got 3 blinds in march 7 months ago, couldn’t open my windows £450. In constant contact saying they’re replace them, one fell off the wall. Came moved them up now they’re too short. After 7 months of promising new blinds I’ve had enough and asked for my money back. The owner Tony said he’d uplift my blinds , took yet another day off work but surprise they didn’t turn up .
I can’t afford to buy new ones now absolutely horrible company

So i wouldnt normally post but i just want to warn other people, so i ordered shutters in april 2024 and was told 12 weeks wait which was fine, were now on sept and still no blinds, after numerous phone calls and no returned calls we then decided to cancel our order and request our refund, after ignoring our calls and messages my partner then went to the unit in cumbernauld to then see that they were in the middle off moving units, he spoke to some guy who then said that we would receive our refund within 5 working days which thankfully we did and we ordered new shutters the exact same for £1000 cheapier, the other company laughed at the price we had got from topcat and said we were getting ripped off, if anyone is looking for their deposits then i would advise to go straight to the unit before they move, no one has ever apologised or nothing,

Waiting on refund of £800 paid on 14th August as Deposit for door n windows, cancelled 3 days later due to Rude Customer Service, no show up when planned, and hesitancy of a receipt for the Deposit!!!
4th September, still fighting:(
Totally Disgusted TopCat...
Give me my money back and let me move on... PLEASE!!!!

Horrendous company with the worst customer service I’ve ever experienced! Avoid at all costs!! I ordered shutters in February and still don’t have them by nearly September. Been lied to multiple times and then nobody returns my calls to let me know when to expect them or to my request for a refund. The manager, James, is a disgrace and has no conscience whatsoever.

I don't normally bother with reviews but people need to know what they are letting their selves in for with this company. Gave them one for the products but as usual once you have paid the money they just don't want to know. Empty promise of returning to put things right but with only one worker it is no wonder they never come back, this is a review from the heart make sure you do all your reviews before you go ahead.

Got our blinds from this company a week after we had someone out and measure the blinds. Very friendly and we couldn’t believe who cheap they were for full house.

The owner of the company and the fitting manager came out and fitted our blinds. One of them was measured wrong so the boss phoned his office and got someone to get us new ones. Very impressed with the company and didn’t take long to do. They were great with my 2 German shepherds who barked at first but once they were in fitting blinds they were absolutely fine. We definetly recommend the company and would use them again

Took too long to schedule appointments to get blinds fitted. While blind fitter did a fine job to get all blinds sorted - there was an additional and unfortunate incident regarding one which broke in the process. Almost four weeks had passed with absolutely no communications from Top Cat to inform when this would be returned and fitted. Despite having been chased up repeatedly.

Once, managed to get an appointment scheduled (they chose the day) and failed to turn up. Moreover, they failed to find any common decency to inform us they would not come.

No phone calls. No emails. Not even an apology. An absolutely appalling p*ss-poor experience from Top Cat who also failed, and rather spectacularly might I add, to accommodate a disabled customer in the process. Which, quite frankly, is against the Disability Discrimination Act 1995.

Whole experience was unnecessarily and unexpectedly stressful and upsetting. I honestly cannot in good conscience recommend Top Cat to anyone.

I would avoid if I were you unless you are prepared to lose a fairly large amount of precious time chasing them up and do not expect any decent customer service.

Just do yourselves a big favour and avoid.

(To this day, I've still not received an apology for any of this which is upsetting as a disabled customer).

Got blinds from top cat last year the service was excellent. The blinds I ordered were ready and fitted in a week . Hassle free. I personally found the staff and fitter polite.

TopCat were great! Really reliable, friendly and quick service. Would definitely recommend 😊

Great company, came to measure and fit all blinds very quickly in time for moving in.

got some lovely blinds and curtains for my daughters new bedroom and the guys andy and alan very friendly
and helpful
a bit slow to get dates sorted for fitting but they are a lovely

I wouldnt recommend this company Andy came out and measured full house. Took deposit and said they would be fitted this morning between 10/11. Nobody turned up so i phoned company only to be told Andy had no right to give me a time to supply & fit the blinds. ( I have the proof) Now i have to wait again till tomorrow between 9/12 now they are clashing with carpet fitters. They wont cancel my order because they already made the blinds. If i new they only had 1 fitter i would NEVER have used this company.

Had my blinds fitted today in the house and perfect fit blinds in my summerhouse absolutely delighted with the service received from the chap measuring to the fitting first class this is my second time using TopCat highly recommend