Still using all my images and infringing on my products. Beware. Copyright infringement! BEWARE! They infringe upon other companies' copyrights. They steal images from other websites and sell them a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The end product speaks for itself! Looks Spectacular! The Image is perfect replica of the photo, the details and color are incredible, i cannot believe it looks so great and exact! The ordering proces... Voir plus
L'entreprise a répondu
The customization on the shirt was everything I asked for, the 50/50 blend ensures that the shirt will last longer and the attention to detail was next level. Emma the rep I worked with, was responsiv... Voir plus
Ordered a weather vane that was described to have a roof mount to secure to the ridge of a roof. The weather was OK but the mounting and directional assembly (NorthSouthEastWest) were totally unusable... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Toptrendygear.com, we are committed to providing our customers with the latest and best quality products at affordable prices. Our site boasts an extensive collection of high-end, fashionable clothing, accessories, and tech gadgets to cater to a diverse range of customers. With our user-friendly interface and advanced search engine, customers can easily find what they are looking for among the wide range of product categories we offer. We take pride in offering a secure and hassle-free shopping experience. Our site offers secure payment options and fast, reliable shipping to ensure your products reach you as quickly as possible. We also provide 24/7 customer support to answer any questions or concerns you may have. At Toptrendygear.com, we are constantly updating our inventory with the latest and most sought-after products to stay ahead of the trends. Our commitment to excellence in customer service and quality products has earned us a loyal customer base, and we look forward to welcoming you to our growing community of satisfied customers. Thank you for choosing Toptrendygear.com as your go-to destination for all things trendy and fashionable.
Coordonnées de contact
Warehouse: 4925 S Broadway Ave Unit #8036, 67216, Wichita, Etats-Unis
- cs@toptrendygear.com
- toptrendygear.com
3,0
Moyen
175 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service is above and beyond.
I ordered the wrong size the first time, but Customer Service Rep July Cam helped to ensure that my next order was correct. She was great! My final order was perfect and the quality is first rate. Thank you!
8 juin 2023
Avis spontané
Réponse de TopTrendyGear
Dear Timothy Galvin,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Toptrendygear experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
TopTrendygear
2Stars - Be Careful About their Customization
The company has a customizable sign listing that does not clarify that the location on the sign cannot be left off. It has to say "Big Egret Lake,MO" while the sign actually talks about "river life" and not “lake life”. The business did not offer to edit their product description for the next buyer or provide any assistance with my order.
7-21-2023 By the way, the store did not send me a replacement so that is 100% deceitful. They said they were sorry but the sign has to read "Big Egret Lake, MO". Again, all they need to do for other customers is make it clear that this part of the sign is not customizable.
25 juin 2023
Avis spontané
Réponse de TopTrendyGear
Dear Hcarrol,
We sincerely apologize for the confusion caused by our response to your review, which led to a misunderstanding. This was entirely our fault, and we acknowledge that we were not attentive enough. We want to assure you that we are committed to learning from this mistake and ensuring that it does not recur in the future.
Upon investigating your case, we found that our customer support agent had provided a detailed and specific explanation regarding the issue with your order via your email address and there is no requirement for the replacement. Please let us contact you again via your email address and we will explain more about the issue.
Once again, we deeply regret this mix-up and the inadequate customer care experience. Please be assured that we will make every effort to rectify and enhance our professional system.
Thank you for choosing our services, and we genuinely hope to serve you better in the near future.
Best regards,
Toptrendygear
Perfect personalized memorial gift
I loved the finished product. It came just as I ordered it and it was professionally done. The only drawback was that there were no instructions on how to hang it. It came with some hardware that I was not familiar with and I didn't know what to do with it.
24 mai 2023
Avis spontané
Réponse de TopTrendyGear
Dear Julie T,
Thank you for taking the time to leave a review about our product and customer service. We appreciate your kind words and are delighted that you had a good experience with Toptrendygear.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. For the probem you might encounter when using the the product, please contact us at (cs@toptrendygear.com) to get more support from us. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Toptrendygear
I am embarrassed
I am embarrassed. I ordered something for my friend and her husband who lost their only child. I hated asking, but had no choice asking if they received it. This company is stringing me along and this was ordered well over a month ago. This is insane. I’m contacting this company on a daily basis now. I hope my friend knows I’m sincere. It’s hard enough, as a friend living this sadness for them. This company even went, as far as giving me a delivery date. What a disgrace.
20 avril 2023
Avis spontané
Réponse de TopTrendyGear
Dear Peggy,
Thank you for reaching out to us regarding the issues you encountered with your order while experiencing our services. We deeply apologize for any inconvenience caused.
We understand how frustrating it can be when things don't go as planned, and we sincerely apologize for the inconvenience caused to you. We value your satisfaction and want to make things right for you.
To ensure that your concerns are properly addressed and resolved, we kindly request you to contact us directly via email at cs@toptrendygear.com, or provide with us your email address. Our dedicated customer support team will be more than happy to assist you and provide a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused you. We appreciate your patience and understanding, and we look forward to the opportunity to make it up to you.
Yours sincerely,
TopTrendyGear
This rug is awesome
The rug is awesome, great quality and very well made. We love it!
The only reason for 4 stars is it took over a month to receive it! I knew going in that it should be 8-12 business days before it shipped but then it seemed to take forever just to get here.
13 juin 2023
Avis spontané
Réponse de TopTrendyGear
Dear Kim Scott,
Thank you for loving our product! We sincerely hope it serves your needs perfectly. Regarding the shipping time, we are actively working with our logistics partners to resolve the situation and ensure a seamless experience for our valued customers like you.
We highly appreciate your feedback and look forward to serving you again in the future.
Yours sincerely,
TopTrendyGear
THEY WILL LIE TO YOU TO STRING YOU ALONG
I ordered my rug on May 12th it is now almost a month and it has not been sent to the post office for delivery. They will send you a tracking number to string you along. The post office DOES NOT HAVE THE ITEM. They don't value their customers that support their business based on how they handle things and how treat their customers. I DON'T RECOMMEND THIS COMPANY.
REPLY TO THEIR RESPONSE:
I have reached out over 20 times and I still don't have my item. How many times would you like for me to send my tracking number as your company does nothing? I never gave a 1-star review in my entire life. I understand how reviews impact, but this is not how you treat people that support your business.
5 juin 2023
Avis spontané
Réponse de TopTrendyGear
Dear Star,
We sincerely apologize for the unexpected inconvenience you experienced with our service. We deeply regret the delay in shipping your order due to issues with our shipping carrier's order tracking system.
At Toptrendygear, we strive to provide exceptional service and deliver orders promptly to our valued customers. We understand the frustration and disappointment caused by this delay, and we want to assure you that we are taking immediate action to address the situation.
To better assist you and resolve any issues regarding your order, we kindly request that you provide us with your email address or contact us directly at cs@toptrendygear.com. This will allow us to prioritize your case and ensure that we promptly resolve any concerns you may have.
Once again, we sincerely apologize for any inconvenience or delay caused by the shipping process. Your satisfaction is of utmost importance to us, and we are committed to making this right for you. We value your patronage and appreciate your understanding in this matter.
Thank you for your continued support and patience. We look forward to rectifying this situation and restoring your confidence in our services.
Yours sincerely,
Toptrendygear
Great customer service ..and my nike…
Great customer service ..and my nike area rug for my sons room is absolutely gorgeous amazing top notch if looking for a rugs with styles look. No further this guys will take care of you and the quality of there merchandise top notch
5 juin 2023
Avis spontané
Réponse de TopTrendyGear
Hi Stephen Calandrino,
We're delighted to read your fantastic review about our product and customer care services! It's heartwarming to know that you're happy with your experience at Toptrendygear.
We're committed to providing the best service possible, and your feedback motivates us to keep up the good work. Should you need anything in the future, feel free to contact us anytime.
Thank you for choosing Toptrendygear!
Best wishes,
Customer Support Department
Toptrendygear
Ordered a rug 2 months ago still havent…
Ordered a rug 2 months ago still havent recieved this item..... they keep giving me excuses.... ive had 3 different tracking numbers and not 1 has been picked up by fed ex making me think they just print new labels to shut me up they are also unwilling to refund my order
1 avril 2023
Avis spontané
Réponse de TopTrendyGear
Dear Chris,
We sincerely apologize for the unexpected inconvenience you experienced with our service. We deeply regret the delay in delivery your order due to issues with our shipping carrier's order tracking system.
We understand the frustration and disappointment caused by this delay, and we want to assure you that we are taking immediate action to address the situation.
To better assist you and resolve any issues regarding your order, we kindly request that you provide us with your email address or contact us directly at cs@toptrendygear.com. This will allow us to prioritize your case and ensure that we promptly resolve any concerns you may have.
Once again, we sincerely apologize for any inconvenience or delay caused by the shipping process. Your satisfaction is of utmost importance to us, and we are committed to making this right for you. We value your patronage and appreciate your understanding in this matter.
Thank you for your continued support and patience. We look forward to rectifying this situation and restoring your confidence in our services.
Yours sincerely,
TopTrendyGear
Love my Shih Tzu metal sign
I recently received my order and was very happy with the timely manner it arrived. I ordered a Shih Tzu sign and I love it! I was amazed how much it looked like one of my furbabies.
1 avril 2023
Avis spontané
Réponse de TopTrendyGear
Dear Happy Life,
Thank you for your wonderful review about our product and customer service at Toptrendygear! We're thrilled to know that you had a positive experience with us. Your satisfaction is our utmost priority, and we're glad to have met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warmest regards,
Customer Support Department
Toptrendygear
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.