Torus Avis 

No communication, total ignorance.
Have no clue what they are doing.
God help if you need to deal with them.

Regret the day I exchanged to a Torus property!!! Fly tipping and rubbish left everywhere, drug deals going on in the car park.Washing hanging out of the windows, it looks like something out of Shameless. Noise from flats above as Torus haven’t dealt with the flooring issue, it states clearly in their regulations that upper flats must have suitable flooring to prevent noise. No signs on blocks indicating where apartments are so parcels are left in communal areas and disappear. Hostile behaviour from residents with mental health problems which are not addressed. Service charge is extortionate, supposed to get windows cleaned, never seen a window cleaner. Grids blocked, weeds everywhere and the grass only gets cut in the summer but we have to pay for winter months when they’re not even here. Absolutely disgraceful!!! I’m out of here first chance I get!!!!!!

Rats have been spotted in the garden, but since it's outside, it seems there's nothing that can be done. Unfortunately, a rodent issue exists on one of your properties.

I am a tenant at torus and it is genuinely an atrocious company. They have no care whatsoever for the tenants safe guarding. All workers are unprofessional and disregarding and have no sympathy for any problems people have. Im absolutely appalled at Torus and i know plenty of other people who are too. They have lied to my face on multiple occasions.

took them 2.5 years to put a ramp to the front porch, another 3 months to put it to the door. still not plastered the walls (apart from the kitchen and bathroom) as i was promised 30 years ago, still not replaced the joists in the floors from a fire the previous tenant had over 30 years ago, the stairwell is starting to fall - they nailed it to the wall! cracks in walls are growing, the roof is held up by a single wooden pole. a house-mice Infestation they have failed to deal with properly for the last 3 years, etc. the list is endless. they don't help those with mobility problems to do the garden (apparently the free gardening stopped years ago - or so they say). they are refusing to put in a downstairs toilet or some sort of lift to get me to the bathroom and to bed so i can get up and downstairs safely, claiming its unfeasible even though the O.T. told them in front of me, its what is needed! at least they dealt with the cause if the damp and the black mold throughout the property, and patched up the floor and stairs that had gone through due to more serious issues, that they are not addressing and even deny now, because one inexperienced inspector said no, when over 12 experienced ones said yes... diabolical is a compliment to these guys

I have experienced ongoing issues with Torus Housing regarding flooding, decant arrangements, and a lack of communication. Despite repeated requests for updates on repairs to my permanent property, I have received minimal information and no access to monitor progress, even though I remain the legal tenant.

Administrative matters, including council tax notifications and correspondence, have been handled poorly, causing unnecessary stress and financial burden. In addition, I feel some matters have been dealt with in an underhand or misleading way, rather than transparently, which has further complicated my situation.

While some staff have been polite, the overall service has been inconsistent and frustrating. I have had to escalate matters through my MP and the Housing Ombudsman to try to resolve these issues.

I hope this review highlights the need for Torus to improve communication, transparency, and responsiveness for tenants facing urgent housing and repair issues, I’d like to add this has been going on for 6 months.

Boiler broke again young baby in the house gotta wait 48 hours what's the point in calling the emergency line when they do nothing absolute joke

St Helens Torus Housing
Absolute sham of a service
Blocked toilet ,overflowing everywhere, 3 days still not repaired supposed to be emergency ????
Call centre all lie tell different stories to shut you up ,get rid of you ,THIS IS VULNERABELE ADULT SHAME ON YOU .

I wish you could give a zero as that’s all these deserve they are so bad it’s shameful they run there accommodation like a scallys and allow bullies to run free . Don’t know how they can say there proud of what they do in the statement above this review have they not read all the reviews below that speaks volumes about this company

Subject: Ongoing Issues with Torus housing

I am writing to express my deep concerns regarding my experience as a homeowner in an ex-Torus housing property, which I purchased four years ago. Unfortunately, this decision has resulted in significant challenges that I have faced since moving in.

I have encountered numerous issues stemming from the behavior of neighboring Torus tenants, including:

- Anti-social behavior
- Drug use and dealing
- Pet fouling
- Excessive noise disturbances
- And other related problems

Despite my numerous complaints to Torus—amounting to hundreds of communications—there has been no resolution or acknowledgment of responsibility for these ongoing issues. As a result, the problems persist, severely affecting my quality of life.

Additionally, I have attempted to sell my property; however, due to the persistent negative behavior of Torus tenants, I have been unable to do so. The existing records now make it challenging to present my property favorably to potential buyers.

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Have got rats in the garden have been told its outside so nothing they can do. We'll sorry but there's a rodent problem in 1 of your property's

Never got a good job done.always back n forth with them.but they want the rent full at the end of the month.its been a year had to build a wall.is not safe for my child plus the back garden floor is cracked nothing fixed it.everytime they send workers to do half job and say will get back and never heard again.wish know better before take house from them.i love the property but I hate the fact when is come to repair they r very poorly on that.they don't do what meant to be done.as they can't find solution the best place for me to get help is to call council and explain what is affecting us.as all summer my child and I we couldn't enjoy our back garden even to go put the bin in alleyways is not safe as the door stuck.hope they will listen to customer one day and do better job.🤨🤨

I live in a bungalow. Try to get help with access to toilet ( wheelchair user) was told in no certain terms, ( No) they left me to struggle trying to gain access. In a word I am now looking for different landlord " stay away if disabled / parent who is disabled , dreadfully housing group

Next door property own by Trous in Warrington. Their roof gutters are old and leaky. Had complaints since Dec 2024 and until today 01/09/25 they never sorted. Their complaint system is one of the waste process.
They sent few times their contractors (unprofessional) who can’t find the issue while the weather is dry for a week or so. Today again was raining and the roof gutters were overflowing and causing flood in my property.

Multiple complaints made over a 5 month period about fly tipping onto local land by a Torus resident, drugs den erected by youths on local land and filth and garbage furniture on display in front gardens of properties.
5 months on and nothing has been done about any of it.
Communication is terrible and comes across like they do not know what they are doing even addressing me by a completely different name.
I am now taking it to the housing and environmental health ombudsman as it is just plain neglect of decent people who have to suffer all this in their area.

Appalling, all I can say is I have had to take legal action 3 separate time in less than 5 years for them to do the jobs to keep the property in line with building regulations etc

get skilled workmen instead of jobs for the boys, absolute cowboys

Absolutely crap despicable housing association being wheelchair user, trying to get help is non existent, only interest take your rent and being polite .take it from my experience the worst customer experience you will ever have, in short. don't put disable person or family /friends in the housing I for one looking for swop/exchange steer clear you have been warned.

Struggling to see what the £125pm service charge is for, Car parks a mess (Full of Weeds), Not once have I seen anyone from Torus/HMS do anything, Windows don’t get cleaned, All they do is Hoover the hallways once in a while, You add that up for 47 Apartments a month, £5875, Build new apartments and they look a mess, It just doesn’t add up.

Liam the carpenter was a really nice man and did quickly and efficiently as do all the tradesmen who have been doing my repairs