Tory Burch Avis 64

Giorgia è l'assistente all'acquisto più professionale ed empatica che abbia mai incontrato.Con lei lo shopping diventa un'esperienza che vorresti ripetere ogni giorno.
Voglio solo lei per i miei prossimi acquisti.

Hello

I spoke with your colleague on Monday - Anna, many thanks for contacting me and compensating for the trouble.

I was only able to finally order one item but the issue still persists with the 2 main items I desperately want but order not processing with or without the 10% discount code I have despite stock being available for the ICON DOUBLE RING size 9 and ICON HUGGIE HOOP EARRINGS.

Error message is the same as the last, cards go through and are pending on my account but the order does not complete stating sorry bag contains items that are out of stock. See screenshots and account of how many times I've tried.

At this juncture, I have given up and will just admire your products from afar.

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been patient trying to place an order since 23 March and several conversations with customer service via email and over the phone, yet no resolution. My card goes thru as pending because the order is not confirmed on the website.

I was asked to wait 24-28 hours which I did, yet no joy

Eine zukünftige Bestellung bei Tory Burch kommt für mich definitiv nicht mehr in Frage. Im Nachhinein bereue ich es sehr, vor meinem Kauf nicht die Bewertungen gründlich geprüft zu haben. Dieser Fehler war zweifellos ein gravierender. Die mangelhafte Verarbeitung der Produkte und die enttäuschend niedrige Qualität der verwendeten Materialien entsprechen nicht den Standards, die man von einer Marke dieses Ranges erwarten dürfte. Hinzu kommt ein völlig unzureichender Kundenservice, der in keiner Weise dazu beiträgt, die bereits negative Erfahrung abzumildern. Solch ein unbefriedigendes Erlebnis möchte ich auf keinen Fall erneut durchleben. Angesichts der Vielzahl an negativen Bewertungen stellt sich mir zudem die Frage, ob die Designerin sich der kritisierten Missstände überhaupt bewusst ist – sei es im Hinblick auf die schlechte Produktqualität, die die Verbraucher täuscht und deren Investition entwertet, oder in Bezug auf den unzulänglichen Kundenservice, der keinerlei Unterstützung bietet.

⚠️⛔⚠️⛔ABSOLUTLY HERRENDOUS CUSTOMER SERVICE BE WARNED ⚠️⛔⚠️⛔
I placed an order with TB on 22nd December 2025 for two items, to the value of £440, the items were due to be delivered by Royal Mail on Saturday 27th December. I was away for Christmas and thought as I wasn't home RM would keep the parcel and I could have it redelivered on my return, being a high value item I would have at least expected it to be signed for also. This was not the case, RM claimed it was delivered and the 'Proof of Delivery' was a box by a set of stairs, not once did I give authorization for the parcel to be left outside my property, nor did I authorise it to be delivered to a neighbour or left in a safe place. I returned several days later to find no parcel, I checked everywhere and its vanished, none of my neighbours have it and there is no safe place as it is a communal area. I contacted TB immediately and there was a lot of back & forth with emails, they explained they were going to raise an investigation with RM and I would hear back on the 15th January 2026. I waited patiently with no updates and today I get told RM have advised they are unable to accept a claim for the delivery!!!! And I got told to check with the buildings concierge, security team, or mail room!!! IF I HAD THAT DONT YOU THINK I WOULD HAVE CHECKED, WHERE DO YOU THINK I LIVE BUCKINGHAM PALACE!!!! The facts are I have no parcel, TB customer service are atrocious and don't care, they just try and fob you off saying they will raise the issue with the internal team THAT DO NOT EXIST the whole service is appalling. I now have to contact my bank to get the charge reversed as under the Consumers Act 2015 I am intitled to a replacement or refund as my contract is with TB and they are responsible for the goods until they are in my possession. I guarantee I will never spend anymore money with Tory Burch and I would urger everyone else not to do so either, as it is coming up to a month and I have no parcel but have been charged for it and they think this is ok!!!! DISGRACEFUL ⚠️⛔⚠️⛔

purchased the Miller Swirl Watch for over £250 directly from Tory Burch. Within weeks, multiple stones fell out, and the watch mechanism broke completely. I contacted Tory Burch, only to be brushed off and redirected to Fossil, their manufacturing partner.
Fossil never responded. No support, no solution, no accountability. For a brand positioning itself as luxury, this is unacceptable customer service and appalling product quality.
Tory Burch took my money and refused to take responsibility. I expected elegance and craftsmanship, but what I got was cheap build and complete silence.
Avoid buying watches from Tory Burch. You're paying a premium for poor quality and zero support.

I can only reiterate what others have said before me.
I bought a watch for £315 which was a present for my partner's birthday, so was time critical. Needless to say that the delivery was posted to a completely wrong address. I contacted customer services who were no help at all, in fact, got back to me 2 days later to inform me that they would look into the situation. A further 3 days later the item was delivered to us but looked like it had been kicked around a rugby field.
We had to return the watch due to it being faulty and we requested a refund. We eventually received the refund 12 days later. A check on their website has seen the watch price increase by £35! Avoid this company.

I purchased a Tory Burch watch just over three years ago, and despite only light use, a component inside the dial has detached and is now loose within the face. This is clearly a manufacturing fault—not caused by misuse—but Tory Burch refuses to take any responsibility.

Instead, they refer you to Fossil, their licensing partner for watches. You’re expected to send the item at your own expense, with insurance, before even receiving an estimate for the repair. All communication from Tory Burch is polite but ultimately unhelpful—they’ve completely distanced themselves from after-sales care for their own branded product.

If I had wanted to deal with Fossil, I would have bought a Fossil watch. I chose Tory Burch for its brand reputation, design, and quality. Sadly, the customer experience has fallen far short of those expectations.

I don’t recommend buying Tory Burch watches—if anything goes wrong, you’ll be left to deal with it yourself.

Ordered shoes 15 days ago, they charged me BUT shoes never came. Their customer service pushes me to sort it with carrier and does not take responsibility. Carrier (DPD) claims they wrote wrong address, so even when I corrected it items again haven't arrived. Now I want my money back and they do not respond at all. I think this is a scam company

I bought a black tote bag; it is very pretty. I also bought black sandals, but unfortunately, they are too narrow. Even though my feet are narrow, the sandals are too narrow compared to may narrow feet. Such a shame!

I bought a bag on April 19, from HK duty free and look how it looks on May 23, 2025. It has scratches and the leather is damaged. It is frustrating and looks like they do not care about the quality at all:(
I want to return it and get my money back.

I am extremely disappointed with my experience with Tory Burch, both in terms of product quality and customer service. I purchased a luxury bag expecting durability, yet the same structural defect has occurred twice—clear evidence of a quality issue rather than normal wear and tear.

Despite explaining this issue, Tory Burch has refused to offer a full refund, only suggesting store credit or a repair at my own expense. A high-end brand should stand by its craftsmanship, yet they are unwilling to take full responsibility for a faulty product.

The customer service team was unhelpful, refusing to acknowledge the problem and offering only a generic response. I expected better from a so-called luxury brand. I will not be shopping with Tory Burch again and advise others to be cautious before purchasing.

Ordered a bracelet and within days the plating had worn off. Customer services are appalling, so arrogant and unhelpful. Definitely avoid.

Don't accept returns, bought from regent's street in Londons westend. 3 days later I returned only to be told they don't accept returns on sale items. This is a high street premium brand and they have zero manners and zero customer service. I asked for a credit note they refused. I told them why they didn't tell me about returns at the time of purchase they said they didn't have to. No signs in the store saying anything about the return of items. Pathetic

I placed an order on the Tory Burch website on the 9th of December (order #806376292), but my package was initially not delivered due to an error caused by the brand itself with the export documents (“MISSING, INCORRECT, INCOMPLETE OR ILLEGIBLE EXPORT DOCUMENTS”). The order was then resent, but despite the tracking information showing the package as “in transit” and later marked as “delivered,” I never received anything.

I had to contact the brand myself to investigate the issue, only to be informed that the item I ordered was no longer in stock. Tory Burch failed to proactively address the situation or communicate with me, leaving me to handle everything on my own and with no Christmas present.

This experience has been extremely frustrating and highlights a lack of responsibility, transparency, and attention to detail from the brand. I had to demand an immediate refund, and I am incredibly disappointed by the poor service. I do not recommend Tory Burch and will never shop with them again.

Eigentlich liebe ich die Sachen von Tory Burch, aber die Sommersandalen die ich dieses Jahr bestellt hatte, haben eine schreckliche Qualität! Sie blättern nach kurzer Zeit ab und werden brüchig und das für den Preis. Spannender ist aber noch der Kundenservice. Ich kann sie jetzt zwar finally nach der Reklamation retournieren, bekomme aber nicht mein Geld zurück, sondern nur einen Gutschein. Auch nach mehrmaligem Nachfragen, wird nicht auf das Kundenbedürfnis eingegangen. Die Krönung der Konversation war, dass man mir einen „kleinen Tipp am Rande“ noch geben wollte, dass ich mir meine neue Bestellung ja schön verpackt schicken lassen kann, dann sei die Freude größer. Ihr könnt euch vorstellen wie groß meine Freude ist, dort nochmal zu bestellen. Schade! Eine eigentlich tolle Marke, aber sie geht scheinbar leider qualitativ und vom Kundenservice her den Bach runter!

Courier left parcel outside 300.00 that wasn’t there when I got back from holiday no support from supplier basically they post it don’t expect to get it lost money don’t buy from them unless you are going to be in to receive else you have no backup of the item what so ever

ich habe eine sehr teure Tasche bei Tory Burch gekauft. Diese Tasche war aus Leder. Das Leder blätterte komplett ab. Ich habe die Tasche insgesamt ca. 10mal getragen. Die Tasche sah aus, als hätte ich sie auf dem Trödelmarkt gekauft. Als ich diese reklamieren wollte, wurde mir gesagt, das ist kein Fehler , die Zeit der Reklamation ist abgelaufen und sie können mir da nicht helfen.Bei dem Preis von 550 €, erwarte ich, dass man sich zumindest um mein Anliegen kümmert ; sehr schlechter Kundenservice , niemals wieder kaufe ich was bei Tory Burch

Particolarmente per infradito bianco Kira . Fra 1 settimana di vacanza la plastica bianca ingiallita ! Se cammini in piscina sono scivolose! Con il prezzo che volete vi dovete vergognare.

I really thought I would be the only one writing this bad review . It all started when I wanted to wear a nice pair of leggings and I scanned the in the Internet . Never have I bought a pair for £185 but when they arrived they felt amazing on , looked great . It was for my sons 21st birthday party and I don’t do dresses or skirts , these were dressy and really stood out . Everyone commented on them . The following month I purchased 3 more pairs but at a cheaper price as they were in the sale as they were different leggings , still pricey though . These leggings claimed to be sport leggings , can be used for yoga , gym Pilates because of the stretch and the breathable material. As I did Pilates and yoga I thought even better to be able to use the last 3 I bought for those occasion. Within two weeks one pair of leggings started to bobble and that was after doing Pilates and yoga everyday . I obviously wasn’t happy as these leggings were £85 at a discounted price and if it had happened to them it was going to happen to other two I bought claiming they were sport leggings .
I tried to contact Tory Burch by phone but the line was busy so I emailed them with all the details . I got a message back saying they would come back within 48 hours . They didn’t. A week later , I still hadn’t heard anything so I tried calling , this time I got through . I explained the situation , they were very apologetic and said they would refund all 3 . They asked if I wanted a credit or a card return to my account I said to return my money. Time went on , 2 weeks then 4 weeks and still no money . I called them and told them so. They informed me that they had sent me a credit to me via email . Well, I can tell you we had crossed words and I said why would I want a credit after what happened. I was then told she had to get her manager to reverse the credit and put the money on my card and it will be in my account in 14 days . It wasn’t . I called every week for month . I finally got my money beginning of May after 5 Months !!!!

Would I go back there again , NO . Purely because of the refund process . The lack of communication. It’s unbelievable that they think every company does this and it’s normally . Wake up Tory Burch it isn’t .

Leider funktioniert die Retoure nicht

Leider bin ich nicht zufrieden. Im Online Portal funktioniert die Retoure-Site nicht. Und Tory Burch bekommt es seit mindestens ca. 1 Woche nicht behoben.

Mein manueller Retoure-Schein befindet sich seit einer Woche in der Warteschleife bei der IT.

Ich habe dem Kundenserive gesagt, dass ich mit Paypal 30 Tage, bezahlt habe und wenn die mir nicht schnell einen Retorueschein zukommen lassen, dass ich die Artikel zeitnahm erst mal bezahlen müsste, obwohl ich diese gar nicht behalten will.

Antwort des Service-MA: naja, das ist ein Kaufvertrag. Dann bekommen Sie das Geld nach 14 Tagen zurück, nachdem die Retoure bei uns eingetroffen ist.

hä? Ne, beeilt euch, damit ich das Zeug zurück senden kann. Bezahlen möchte ich hier gar nichts. Service-Wüste