Totalcarcheck Avis 

This company claims to value customer care ( see below about what they claim they will do) , but our experience has shown otherwise. Since early May, I and several family members have made repeated attempts to contact them across multiple platforms – including all listed email addresses, Facebook, Twitter/X, and even their blog. Despite this, we have received no response whatsoever.

We have raised serious concerns about incorrect information being listed on a car report, including providing official documentation from the police as evidence. Despite this, the false information remains publicly visible, impacting our ability to sell the vehicle and misleading potential buyers.

The lack of communication and refusal to address these documented errors is not just unprofessional – it raises serious concerns about the company’s accountability and practices. Continuing to ignore clear, verifiable evidence may leave us with no choice but to escalate this matter further through formal and legal channels.

At this stage, I would not recommend this service to anyone. Accuracy and responsiveness should be the minimum standard for a company dealing with vehicle history data – sadly, this company has failed on both counts

“Customer Support We will always do our best to reply to your enquiries within 24hrs. We promise.We are available throughout the week, Monday to Friday from 9am to 5pm to help you out.If you have any questions regarding a specific vehicle check, it would help if you send us the vehicle registration and/or the report reference number. “

Wasn’t right report bad customer service
Wasted time and money

I recently bought a car using Total car check for the background checks only to find out that they dont check the car for use as an ex taxi! Someone else told me when i tried to sell the car and they used a different company for their checks! Be warned! And the response from Total car check was We dont check for that at this time!!

Totalcarcheck’s service is superb. My go-to for HPI checks and they have never failed me. 5* would recommend.

Top service. Been using for years, really informative 👍
Better than DVLA’s site

Great service. Very reliable. Would use again.

Glad I did a check on my proposed purchase. Turns out the car is a Cat S vehicle. Search revealed all the photos taken at the salvage/auction depot, and loads of other information. Money well spent.

Codes go inactive randomly or trying to use a code, get an error thrown for rate limiting.

Waste of money

Always use this before getting a car. Great to use and worth it!

I am very happy to getting a lot useful information

I was ready to buy this vehicle on at first looking at the information you provided on the search but on looking a bit deeper at the MOT history it looked like it had ongoing problems.I did'nt buy it,thanks to your in depth report.

Totalcarcheck are the source for a 'Complete check' I purchased from Rapidcarcheck for a car in July 2024. In the check the section for Finance detailed 'No finance found'. I made the decision to purchase this car based on this information.

I have learned today that the car has outstanding finance and an proper HPI check revealed the full details.

Rapidcarcheck directs you to Totalcarcheck when looking into their so called 'data guarantee'. I expect no joy on this based on other reviews showing no response to complaints and the contact form on the Rapidcarcheck site returning and error every time I tried to submit a message.

The checks provided by the likes of these companies appear to be a scrape of some available data but not the full picture. Information such as finance and insurance write-offs are the whole point of background checks.

These checks are nothing more than a scam, avoid at all costs.

Really easy to use and detailed car hpi check

I have used Total Car Check 100s of times over the past decade to buy my own cars and to help others buy theirs. Total Car Check is my go-to for all my car checks. The details they give [even in the free check] are so helpful and useful, and always accurate. I always recommend Total Car Check to all those who come to me for help with their cars.

Recently when I was looking at buying an accident damaged car I got the silver check and the details are amazing. The check gave me a thorough background of the car including all 22 photos from the time of the accident and pretty much every other detail that I needed to know like full owner history, engine number, complete MOT details and mileage details. The list is endless.

I would definitely recommend without any hesitation.

Great service

Very easy to use and provides all the relevant information one needs to inform decision making
Highly recommended

Great company, easy to use and good price for checks. Have saved me buy lemons of cars.

This site is the best go too site if I’m looking for any car this is the I us tge best out there

Excellent website, so easy to use , great value for money compared to other sites.

I have used Totalcarcheck a few times and it has always been reliable and useful. Gives a quick glimpse of the facts about the vehicle on the app whether smart phone or laptop and a comprehensive PDF report with links where needed. Highly recommended..