Not impressed with the company after ordering 2 cases of California Blossom Hill we received only 2 bottles. After phone call 2 boxes arrived. But on opening found they where Spanish Blossom Hill. Se... Voir plus
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Terrific to be able to buy these 200ml glass Coca Colas at a good price and a very reasonable delivery price too! Excellently packaged and delivery is swift (my second time ordering!). Delighted once... Voir plus
Very quick delivery, couldn’t find the product elsewhere, online or shops. A little expensive,
Excellent customer service from Total Drinks. I inadvertently ordered the wrong product. On realising my mistake I emailed customer services asking if when I received my order I could return it and r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Total Drinks is a one-stop shop for all your beer, cider, wine, champagne, and spirits needs. We stock an extensive range of bottles and cans from all leading brands, craft suppliers, vineyards, and distillers. Our extensive range is continually evolving with seasonal beers and one-off specials. We also offer various gift options, including whiskey, champagne, and beer gift boxes.
Coordonnées de contact
121 City Road , BD8 8JR, Bradford, Royaume-Uni
- 01274743743
- info@totaldrinks.co.uk
- totaldrinks.co.uk
4,1
Bien
181 avis
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Excellent Service
Easy to order and I had received my goods in just over 24 hours! No hassle - just how I like it. Thank you 😊
25 novembre 2024
Misleading on what you’re ordering
I ordered 2 afternoon tea hampers. After receiving I noticed missing items from both hampers. It appears on the website that you receive the hampers in a box ready to gift the hamper. The box I received it in was merely a delivery box with delivery stickers and marker pen (not something you can give as the hamper). I emailed the company for answers to the disappointing order. The response was it says on the website that stocks may run low, meaning you won’t necessarily get what you ordered. And I’d have to purchase a gift box even though it’s sold as a ‘hamper’.
Terrible service. So just to inform people, you won’t necessarily receive what you think you’re ordering.
27 novembre 2024
Avis spontané
Réponse de Total Drinks
As I said in our emails earlier today, I am very sorry you are unhappy with your order. We clearly state on the product page that if a customer is not happy to have an item substituted, they need to let us know, and we will cancel the order (if there are stock issues). This particular gift set contains products that go out of date extremely quickly, and depending on orders (if we have more or less than usual), we can sometimes run out. It doesn’t happen often, but unfortunately, it did this time. I promise we will strive harder in the future to make sure this doesn’t happen again. Thank you.
The drinks are a Christmas present for…
The drinks are a Christmas present for my brother as a thank you for a great holiday in Cyprus just a little reminder
18 novembre 2024
Great service resolving an issue
Great service resolving an order which was unfortunately damaged in transit. It happens occasionally, but was well handled and replacement didn't take long.
28 octobre 2024
Great service!
I was looking for something specific - a mix of some Spanish beers to be delivered to someone as a gift.
Not only did TotalDrinks have exactly what I was looking for (rival sites just sold whole crates of one type), they even let me add a message to the recipient. All in all, a great experience and I’d use them again.
18 octobre 2024
1 box of drinks had to be returned…
1 box of drinks had to be returned damaged to total drinks but I got in touch and it was dealt with quickly and efficiently. Thanks Total drinks.
17 octobre 2024
Very fast delivery
Very fast delivery, parcel was perfectly wrapped ,definitely buy again.
3 octobre 2024
Total Drinks excellent service
I was in too minds as to whether I should order a bottle of Rum through the internet or continue waiting for it to appear in the shops. I am so glad I ordered from Total Drinks, as it was easy to order, about the same cost as I would pay at a shop, and it arrived quickly and extremely well wrapped. Great service, Thank you all!
3 octobre 2024
I have made many orders from Total…
I have made many orders from Total Drinks and I am always impressed by the way they make it easy to order and the quality of the follow up information of the tracking of the order.
2 octobre 2024
Awful service
Half of the order did not arrive. Called the same day and told they would call back tomorrow which they didn't. I phoned two weeks later and was told the same thing and still waiting. They did however email to ask how they did which is funny I held off reviewing to give them a chance but now fed up. AVOID
2 septembre 2024
Réponse de Total Drinks
I apologise for this. Our customer service department has clearly not been doing their job properly. I have issued your refund for the missing item and I will be forwarding your complaint onto my supervisor.
Really tasty and arrived on time a…
Really tasty and arrived on time a great present for anyone.
16 septembre 2024
Réponse de Total Drinks
Thank you so much, Ms Morgan! I hope the recipient enjoyed the gift! 🥳
Value for money…
Value for money express delivery service after problems in transit
13 septembre 2024
Réponse de Total Drinks
Thank you very much, Mr Smith! We are always happy to help. Thank you for your patience. 🥳🍻
Réponse de Total Drinks
Thank you, Mr Mottram. Have a great weekend and we hope to see you again!
Réponse de Total Drinks
Thank you, Ms Briggs. Hope you enjoy the Prosecco! 🍾😁
Réponse de Total Drinks
Thank you so much, Mr Earl. I hope you have a great weekend and enjoy your drinks!🍾🍻
Buyer beware of Total Drinks!!
Buyer beware of Total Drinks!!
I tried to place an order for some miniatures, but it would only let me add 1 mini.
The online chat person had to update it so I could add more. I asked about delivery, I was told it's 5.99 but when I got to the delivery it was 11.98, double.
When I queried this with the online chat I was told that I'm doing it wrong!
I said I have no control over their site. How can I change it?
Whoever I chatted with said I can't fix it now.
No name was given, just Total Drinks.
So I do not trust this site.
Unfortunately I never got any apology, but I did get a link to view the chat.
I bought elsewhere with zero hassles.
30 août 2024
Avis spontané
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