Toughmuck cleaning  Avis 27

From the first contact this company were professional, kind, understanding and discreet. They met me at the property and gave prompt advice followed by a price. We were asked to pay upfront which we felt comfortable doing. The job was completed on the day and was quite an undertaking to be honest. The finished task is absolutely fine and I am very grateful to be able to recommend. Thankyou Zoe and crew. Carol Frampton

I had a deep clean, an oven clean, and 2 carpets to be cleaned booked for today. Lovely team of people who worked quickly and were done within 2 hours. Walking in, I was initially very pleased with their work. However, as the hours went on, I noticed a few things that I wasn't very happy about. My hallway rug had been turned over the wrong way; I thought this was a genuine mistake and flipped it back over but was met with horrible bleach stains all over it. I then went in to my son's room, and unfortunately one of his toys that had been on the windowsill had been broken. I understand these are genuine mistakes, but I wish I had been told. Not very pleased with the carpets. They are still soaked now, and whilst I understand we are in the winter months, I'm concerned that they will take a lot longer to dry and cause bad smells and mould. Also, they don't look very clean. On closer inspection, the inside of the oven isn't great either. I hate to moan, but I am feeling a tad disappointed.

Just to add to this review. My carpets remained extremely damp and started to smell, so I had to call out another company to clean and dry them properly as my son who is 6, is extremely asthmatic and could not sleep in his damp bedroom. You will see below, only a fraction of what was pulled from the carpets today after they had "apparently" been cleaned yesterday. After paying £395 for the deep clean, oven clean, and "carpet clean," I've now had to fork out another £190 right before Christmas.This is unacceptable.

BEWARE & STAY AWAY. If I could leave 0 stars I would. If you are looking for a cleaner that thinks she's more important than the Prime Minister look no further. From initially speaking with Marie over the telephone I felt she didn't really listen to what I had to say and certainly felt like she was more important than me, so much so she continuously spoke over me. None the less I wanted to give her and the team the chance to prove me wrong, which unfortunately was NOT the case. I invited her for a trial clean for a holiday rental property I manage and was highly disappointed with her and what my colleague had to say when meeting her at the property. I had arranged for a member of my team to meet her at the property to show her and the team a second time around what the property entailed. Without going into great detail Marie was highly rude, unprofessional and assumptive "clearly forgetting her position in the equation". Furthermore when I went to visit the property I noticed several points missed, missed windows in pool room, didn't mop or hoover properly in the pool room, dirty oven, left all kitchen towels out, didn't replace bin liners, multiple surfaces missed (food waste dotted around), full bin bag with waste just dumped by the front door, curtains pulled too and left in messy manor, Failed to check / clean log burner, left lights on, darts in adults game room left on the floor and the large mirror on the landing had way too much cleaning product left on. Overall I can look past these points of concern if she was willing to take on board what I had to say. Unfortunately I wasn't even able to discuss with her as when initially speaking, or should I say being spoken too, she hung up on me when I said "let me get a word in". Overall I would suggest Marie needs a serious lesson in customer service and more importantly remember her position and don't speak down to people above her station.

Hopefully this message reaches the right people and stops them from using Tough Muck Cleaning and instead goes to agencies that deserve / want the work.