Toybeta Avis 44

I don't typically write reviews, I usually make a mental note of the bad experience and move on. However, the one thing I can't stand is a dishonest company or person. I will preface and say that I started disliking them after noticing their shady business practice. It is not due to forming a sudden bias because I suddenly decided to dislike them like they are claiming. Anyway, I used to love them and watched their lives religiously, but have seen them switch out samples multiple times for themselves. They also keep secrets. If you are ordering a blind box hoping for a secret, I guarantee that you will not get it. Especially if the secret has an obvious giveaway (ex: Labubu secret has extra tags so you can hear it while shaking). If you have been a long time viewer of their lives, you will see they play favorites and these favorites tend to get a lot of the secrets. They have other uncouth business practices, but I'm not going to get into that.

I have ordered Emma's from them and when they took them out on live for unboxing, the boxes were pre-opened already. This is extra suspicious given that they have a page of Emma secrets on their site. During the monster x one piece drop, despite ordering a full set, the boxes were all pre-opened. They do this with all new Popmart releases. They gave a ridiculous excuse for doing this. No other shops do this, I was able to find another shop that had a sealed box.

With upcoming tariffs, they have refused to acknowledge changes in shipping, while also claiming that customers will not face any tariffs. They refuse to take responsibility for tariffs if customers do get charged, as per shipping policy on site, yet continue to promote ordering. They keep providing conflicting information.

This company needs to be more transparent and learn how to better treat their customers.

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I am updating my review in response to what they have responded:

The Emma boxes I am referring to are not secrets. I have seen pre-opened blind boxes on the stream. This is also not just my experience alone, several have also noticed this and brought it up. The bags may not be opened, but the boxes can be seen with tape holding the box close. They try to move fast to cover this. As for cancellations, while they do cancel upon request, if you watch the stream, they move fast to open boxes without giving you a chance to jump in and once boxes are opened, they are yours. I do have order numbers for several Emma purchases, but at this point, there is nothing they can do to make it right because they did not want to resolve privately. There is also nothing they can do to disprove what I, and many others, have seen with our own eyes on stream.

The reasoning they stated for pre-opened Popmart releases is due to having to acquire single pieces at vending machines. They claim to acquire several sets worth of single boxes from these vending machines to resell, which they then have to open to form a full set (but they also don't keep track of which items are out from the set when they do this). They have access to Popmart stores, but they get it from vending machines.. make it make sense. Vending machines don't hold more than 1-2 set, they stood holding up a line to get boxes to resell on stream?? Also they do NOT clearly specify on their site about opened boxes -- maybe they will now moving forward since being called out.

In regards to favoritism, while others do still get secrets on stream, if you watch enough, you'll notice the favorites gets it with a majority of their orders, and especially with secrets that have obvious tells with weight/shaking the box, and they definitely do not necessarily order more. I have also seen them pull from new sets for their favorites and allowing special rules for their favorites whereas others are denied.

In regards to the tariffs, they only recently made announcements regarding it after weeks of confusion due to me bringing it up. They also claim their workers are now not getting paid due to the effects of tariffs. I don't know if this is true or if it is just a ploy for sympathy. Either way, all workers should be paid a fair wage. I took it as a representation of how they are as a company. If they don't value the workers that they work to the bone, how much can they really value their customers other than a way to pad their wallet?

Take note of how they only responded to my negative feedback compared to others for calling them out. They are an unreliable and unprofessional company. Leave your trust somewhere else. Also please take note of their tone with the response. If anything, take that as an indication of their general lack of customer service and professionalism in dealing with reasonable concerns. Thanks for reading.

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Final update to point out that they're trying to fix their tone when responding to fix their image. A little too late imo.

I love Toy Beta! Everything I have received was packaged well and items are so amazing in person! I enjoy watching the live stream, unboxing, and all the hosts are great and fun to interact with!!

Amazing shop to buy authentic dolls and figurines from! Super packaging and tracking is provided and receiving the order with no damage during transit! Thank you toybeta !🩷🩷

I love buying from toybeta the live is good. Clean and fun and interaction with the hosts and watchers is good😊everything I have bought is beautiful and well packaged...shipping does take a while but I always look forward to my new finds ..my latest purchase was Emma plushie and Emma keyring plushie and Nagi exchange doll ..I love them..well worth the money and wait time xx

I have always had great experiences with Toybeta. The staff are all welcoming and kind, customer service is quick and will find a resolution for you that is mutually beneficial to both parties. Shipping does take quite a bit of time but this is because I live in a very rural area. That isn’t Toybeta’s fault. Great place to shop. Happy I found them over a year ago.

I discovered Toybeta this year through their TikTok livestreams, and ever since, I’ve been ordering from them all the time. They have such a great selection of blind boxes and plushies so many things you can’t find anywhere else

I’ve never seen a shop with such great prices.

The shipping has always been smooth, and I never had to pay any extra fees. Everything arrived in perfect condition, and all the items are 100% authentic. I’m beyond happy with every single order!

Their customer service is also incredible. Honestly, I’ve never experienced such good customer service. If you ever have any questions, they are super helpful and kind.

I literally order from Toybeta every week haha
also big shoutout to the livestream hosts they are the sweetest! Special love to Rina and Mama Lotusssss

I have made at least a dozen purchases with Toybeta and I have never had an issue. Every item comes perfectly packed and always authentic. The hosts are always so good to work with you, customer service has been top notch, though I have only needed to reach out once! I can't recommend them enough! Best company for Popmart products and more!! Thank you all Lotus, Rina, Layla, and Jessie! You are all wonderful!

The best unboxing channel in tt!! i love the hosts, the mods and the customer service is A+++++! Top tier blindbox figures, authentic and great packaging when sent out! never had a problem always a great experience! xxx

Hosts are fantastic! Great quality figures, fast shipping!
CS reactive and willing to help. Best figures shop on TT ♥♥♥

Everything is genuine and everyone is wonderful. Best customer service!

Honest, fun experience, fast shipping and always true to quality.

I’ve been a labubu collector for many years and I have several authentic ones from popmart official website and official popmart stores in my city. Toybeta is absolutely scamming their customers. Not authentic at all I ordered a few different series of labubus from toybeta just to see.

First of all it is in fact a fake here’s how to tell:

-manufacturing location on box and tag on fake labubu doesn’t match popmart original manufacturer location,
-wrong UV stamp,
-wrong shape of body, head and ears are shorter than popmart authentic one
-space between ears is wrong
-blush tone on cheeks are wrong and skin wrong color
-no popmart logo marking on inside of the bag.
-no red stripe on tear strip
-QR code isn’t the same as authentication thru official popmart

the fact that there is no real reviews is sketchy. The address is the same as a “Puff Brands LLC” and other ecommerce online shops. The number’s from China so it’s very possible that it’s a cheap drop shipping site that controls many shops online.

The problem with all these sites popping up are that usually buyers won’t get what is being adverted - usually they are knock offs (bootlegs) or low-quality items. Also you have to pay for returned items.

Please do not take the word of other customers that don’t know how to authenticate properly.

Many people are getting scammed by these companies and products are getting seized by law enforcement everyday.

These fakes are getting really good and hard to tell unless they are side by side and you know what you are looking for. Please be careful out there. Please do your research before purchasing from sites like these and wasting your money on trash. I would only buy labubus at popmart directly never from these sites.

YouTube and TT shorts have some amazing videos showing how to properly spot a fake. And all the ways scammers are getting tricky with it. You can also reach out to popmart directly and send videos and photos as I have done in the past if you are unsure.

Take care hope this helps.

the webbpage was easyvto understand, the people that work on streams ir realy helpfull and so much care for the costumers orders. they pack and shipp all with great care end well packed. eaven if somthing goes wrong or somthing is missing or have gotten damaged they will help you as much as they can, as long as you show your order and photo /video of your things when opening them. . wish is greatly appritiated. so far iv NOT had anny bad experiance. thay do and amazing job and sell cute stuff.

Best shopping experience with amazing prices. From hosts to customer service, the attention to customers is impecable. Fast shipping and original and reliable items. I've been regularly and heavily shopping with them and recommend.

I love buying with Toybeta. The experience is amazing ! I especially enjoy the hosts and their professionalism. Toybeta not only offers amazing service but they make purchasing fun 🤩

One of my favorite parts of shopping with Toybeta (TB) is actually the customer service (CS)! Whether it’s changing my address, suggesting something to stock in the shop, tracking a package, or sending a gift to a friend, their CS team is always easy to reach. They take their breaks and such (as they should!), but otherwise, they get back to you p fast!

Once, I had a package that was lost by a carrier soon after arriving in my country. I contacted CS to see if they could help. After investigating my order for about two weeks, TB issued a refund for the entire package without me even asking! Now, refund policies are pretty standard among online shops, but TB’s CS team is highly responsive, and professional yet personable- making their customer-focused refund process really stand out (to me, at least). So I trust TB as an online reseller for authenticity, fair pricing, and an awesome CS team. That said, as of this review I've made about...200 orders? All smooth. Never been a hassle.

Love this shop and this team! Fast shipping, safe packaging. Easy to contact customer support. Highly recommended

I've been shopping on Toybeta for almost 2 years. They have a great selection of art toy collectibles/blind box figures. Their products are 100% authentic. Toybeta's customer service has been responsive and helpful if I've had a question or an issue with shipping. They've even ordered special limited edition figures, like Toycity Laura, for me through customer service.

I have been ordering from TB regularly for over a year now and this is the only online resellers I trust. They have the best and fairest prices, guaranteed genuine products and the best staff.
I couldn’t recommend Toybeta more. You won’t be disappointed.

I got two Roly Poly Pucky. It was packaged very well in a nice snug box with bubble wrap. The boxes did not have dents or noticeable problems! I got really cute ones and I am so happy with everything. Shipping to Guam was very fair and PopMart does not ship here so I am happy I found this site.

To be honest I was going to deduct a star, but I feel like it is not at the fault of the company. I purchased my items on September 14 and received it on November 6, so people who live on islands like Guam, be aware of shipping time.