Toyota Avis 

**Extremely Disappointed with Toyota Corporate – 2026 Toyota bZ Battery Problems and Poor Customer Service**

I am extremely disappointed with Toyota and Toyota Corporate. I purchased a brand-new 2026 Toyota bZ, expecting the reliability, quality, and customer service that Toyota is known for. Unfortunately, my experience has been completely unacceptable.

My vehicle has repeatedly experienced the same 12V battery problem, despite having only approximately 600 miles on it. **I have already taken the vehicle to the dealership for four repairs for the same issue, but the problem continues. I have also had to jump-start the car five times.** I have videos documenting these jump-start incidents as evidence of the ongoing problem. It is unbelievable that I have to keep a jump starter in a brand-new 2026 vehicle just to make sure it will start.

On July 27, I filed a Lemon Law claim with Toyota Corporate. I was told that the process would take approximately 60 days. It has now been 75 days, and I still have not received a meaningful update or a response to my emails and calls.

What makes this situation even more frustrating is Toyota Corporate's repeated failure to follow through. Every time I call, I am told that my case manager will contact me within two days. This promise has been made four times, yet nobody has called me back. The lack of communication, accountability, and professionalism is completely unacceptable.

I purchased a new car, not a vehicle that leaves me constantly worried about whether it will start. Four repair attempts, five jump-starts, supporting video evidence, and still no permanent solution or meaningful response from Toyota Corporate. This experience has caused me significant frustration, wasted time, inconvenience, and a complete loss of confidence in the company.

**Toyota Corporate needs to take responsibility and resolve this matter immediately.** I expect a prompt response to my Lemon Law claim and an appropriate resolution, including a vehicle repurchase or another remedy available under applicable law. If Toyota continues to ignore my concerns, I am prepared to pursue the legal options available to me.

I never expected this kind of experience from Toyota. Based on my personal experience, I would strongly encourage anyone considering purchasing a Toyota to research the company's customer service and how it handles serious vehicle problems before making a decision.

A company's reputation means nothing if customers are left without answers when they need help the most. I have repair records and videos documenting my experience, and I expect Toyota to take this complaint seriously and provide the resolution I deserve.

**Toyota, this is a brand-new 2026 vehicle with only 600 miles on it. Four repair attempts, five jump-starts, and 75 days of waiting for a Lemon Law claim response are unacceptable. Please take responsibility and resolve this issue.**

TOYOTA refuses to provide information related to my car!!!! Their anwser "Since all of our vehicles must comply with U.S. federal emissions regulations, the specific information you requested is not published or provided upon request"!!!!!!

Thank you for letting me know I should not buy another Toyota when my current Toyota dies....

Thieves stole my money on a defective vehicle purchase. F Toyota Honda makes better cars

If you are considering leasing or…

If you are considering leasing or purchasing a vehicle from Delray Toyota, please read this before you make the same mistake I did. I have been a loyal Toyota customer for years, but my experience with this dealership has been the most dishonest, predatory, and unprofessional situation I have ever encountered. I attempted to resolve this privately with the General Manager, Chris, but after being ignored repeatedly, I feel obligated to warn others.

1. Material Misrepresentation of Features I was assured the 2026 Corolla Cross LE would match or exceed the features of my 2024 Corolla Cross Hybrid. This was completely false. My 2024 Hybrid had push‑button ECO/Normal/Sport modes, Sequential Shift Mode (S‑Mode), and paddle shifters. The 2026 LE has none of these. These were major performance features that mattered to me and were misrepresented during the sale.

2. Unwanted Features Added Without Disclosure I explicitly declined a sunroof. The vehicle I was given had one. I was not told this until AFTER I was instructed to switch my insurance to the new VIN, at which point I was already locked in.

3. Predatory and Misleading Sales Advice I was told that keeping my Hybrid was a “waste” and that I was “just spending more on insurance.” This advice was not only incorrect—it cost me thousands in lost equity. My 2024 Hybrid had just over 4,000 miles and held significantly higher book value than the gas model I was pushed into. Yet my monthly payment remained essentially the same.

4. Undisclosed Reduction in ToyotaCare My previous ToyotaCare coverage was 39 months. The new lease quietly reduced it to 24 months, leaving me uncovered for the final year of my 36‑month lease. This was never disclosed.

5. Rushed Payoff to Eliminate My Ability to Reverse the Deal Despite raising concerns the SAME DAY, the dealership rushed the payoff on my trade‑in within 24–48 hours—contradicting the 2–3 week timeline given by the Finance Manager. This eliminated my ability to halt the transaction once I realized the features were misrepresented.

6. Coerced Deposit I was pressured into applying my $500 “good faith” deposit toward the new vehicle under the threat of arbitrary lease turn‑in penalties.

7. Unacceptable Service Experience At only 1,900 miles, I brought the vehicle in for inconsistent MPG. I was told I would be charged $5.20 per gallon for fuel for technician testing—on a vehicle under factory warranty. After escalating to management, the charge was removed, proving it should never have been assessed. The vehicle was then returned to me with a strong gasoline odor inside the cabin, which is a safety hazard.

8. Complete Lack of Accountability I emailed the General Manager, Chris, directly. No response. I left a voicemail for his executive assistant. No response. Toyota Corporate escalated the case back to him. Still no response. Even the Senior Vice President of Automotive Operations could not get the dealership to acknowledge the issue. This dealership refuses to address customer concerns at ANY level of management. Bottom Line: Delray Toyota misrepresented features, pressured me into a financially harmful deal, reduced my warranty coverage without disclosure, rushed the payoff to trap me, and then ignored every attempt to resolve the issue. If you value honesty, transparency, or basic customer service, I strongly recommend avoiding this dealership.