ToysCentral United Kingdom Avis 

Terrible company. I purchased my Autistic/ ADHD Son a dreamgym doorway sensory swing for Christmas. In less than a month, the hanging straps started to fray.
Health and safety. Not safe to use.
The cost was £280.00. So not cheap.
They refuse to send replacement straps.
DO NOT BUY FROM THIS COMPANY. Once they have your money. They don't care in providing any customer service.

I ordered a train controller on the 23rd January. I was told that they would give me tracking details. Nothing.
I emailed them. Nothing.
I should have read these reviews first.

dont trust this company i have to get my bank and the guards involved as i ordered my son action figures 2 weeks ago i was made believe it would arrive in 5 working days and i purchased so it would arrive for his birthday and iv sent several emails and got no reply the number just transfers me to a chinese national who cannot speak a word of english my sons birthday since came and he has no toys yet from this website and he is heartbroken. toys central is a scam and the police are now following up and also tracing the ip address my order number was TC#P653694054. i hope they are ashamed of themselves making a 5 year old cry scumbags

Dear Sir/Madam,

I have made an order on 18th of January and received a confirmation email. The UK order ID is: TC#P539790029
Today is 27th of January and no updates since then.
After careful observation of the reviews, I have found that most of the customers haven’t received their orders.
I advise you to process the order as soon as possible or I will take this case further.

This is an update to my following review. If like me you have been conned by this company either by them not posting out your order at all like me or if you are unhappy in anyway and they are ignoring your emails. The you can open a payment dispute with your bank. The bank will then look into the matter for you. I really hope this helps others who have lost money with this company.

I intend to contact trading standards, I am looking into legal advise because this company should not be trading in the uk. I want to ensure no other customers loose their money.

you issued me a refund on the 15th of December and i still have not got my money back. Please can you explain why? ORDER UK-TC#P273518781

My order was placed on the 1st December, it had not arrived by the 14th and i had not recieved any communication from you. When i emailed you i eventually recieved a reply stating that it had not been dispatched, i then asked for a refund and you emailed me to say that my refund had been issued on the 15th of December. I still do not have my money back. Avoid this business as they are dishonest and fraudulent.
I will be reporting you to your payment gateway provider for an investigation into your business pratice.

Crooks . Stay away from these scammers

Do not buy from these. Shocking service. Not sure what scam they may be running but took my order and money, then cancelled it with an email saying I cancelled it!! Which I didn’t! No reply to two emails, phone number just goes dead.
I certainly will never consider them again. Too risky.

Ref : Order: UK-TC#P7802740890
Think twice before ordering from this company, I wish I did and waited.
Order 1 x micro rc Dominus rocket league car and 1 x micro rc Endo rocket league car. Both cars were guaranteed to arrive for Xmas so I decided to fork out a high price of £77 rather than wait till after Christmas just to make my son happy.
The dominius arrived on the 9th Jan, no sign of the other. Emailed about this and asked for a refund for the Endo car and a refund for postage as I felt that was better as I did not think much of the one we did receive. Have not had a reply from my email. God awful customer service so avoid at all costs. My son now has not got what he was really hoping for and I paid £77 and only received the cheaper car!

Edit:
Thank you swapnil for your reply. Unfortunately toyscentral has messed up again !
1, I did not recieve the refund as requested, which would have put and end to all of this.
2, without being asked I have been sent out another Dominius car, which means I have now 2 Dominius cars, which would only come to £60.
Please tell me how hard it is to actually read my review and send me the refund requested.
So instead of refunding me like I asked, toyscentral cannot even send out the correct toy which would be the ENDO and now even if I did accept this toyscentral would still owe me £9.60.
As stated before I would like a refund for £47.55 for the Endo and postage. The 2nd Dominius is unopened and can be sent back but will only be done when I receive the refund that I requested. PLEASE DO NOT SEND OUT ANOTHER REPLACEMNET TOY AS THIS IS NOT WHAT I REQUESTED.
For potential customers all I can say is please read my review and think very very carefully about buying from toyscentral. I bought 2 toys for £69.60 but have now recieved 2 identical toys that cost £60. I am out of pocket by £9.60 and although I have asked for a refund, they deem it fit ( without asking ) to send an identical car and are quite happy that they have done their best to solve my issue. I have never had to deal with a company that does not listen to what their customers say and get orders so terribly wrong.
I wish I had read reviews from other disappointed customers first.

Worst experience ever.
Purchased 2 items for £127.20 on 24 Dec 2023, no update ever heard since then. So I email them twice a week ago to ask about the progress and still no reply. Start to wonder if this is a scam. Please let me know when the dispatch date will be or just get me a refund, thanks.
Order UK-TC#P767949592

Ordered 2 Mafex figures for our son. 1 turned up without any box and was clearly counterfeit. The other 1 week later, with a box but as soon as it was unpackaged it fell apart in his hands. Do not trust this company, they sell fake products and then wont refund. Disgusting

Order UK-TC#P005543407
Ordered on January second and still has not been shipped and cannot get in contact/any responses via email.

Order: UK-TC#P313290586 this was ordered 28th November as a Christmas gift, it arrived on 21st December only thing is it’s a used game. There was no seal on the box and the contents had all been opened and used! Definitely not what I ordered and paid nearly £50 for! Customer service haven’t replied to chats or emails. DO NOT USE THIS SITE.

UPDATE - no email sent to me to correspond with them, they have my money and aren’t interested. Please only order from here if you want used goods and have money to throw away!

I do not recommend!
Fraudsters!
I bought a box of small figures, and in the envelope I got one small figure. The sales offer says "World\'s Smallest YuGiOh Micro Figures Blind Box". I paid almost £50. Now they are telling me that there is only one figurine on offer.
I don't think anyone would think that I would buy a tiny toy for such an amount, where you can buy it for £5 all over the internet.
I do not recommend!!! They cheat customers and extort money by writing a false sales offer.

I placed an order with this company on 9 December expecting it to have arrived in the 3-5 days (from UK) which their delivery timeline stated. When it hadn't arrived by the 19th I went onto the tracking information which had been provided by text. I then discovered that it had "cleared customs" on the 18th December. Was not advised that it was coming from outside the UK, took around 10 phone calls before I was able to speak to anyone; it was only then that I noticed the concerns of other customers on here ! The present has fortunately arrived for our Grandson i time for Christmas but I do not think that this company is transparent in their trading and customer service is certainly not good. The goods do seem very overpriced in terms of what we have paid and what has arrived.

I placed an order on December 7th as a Christmas present- still hasn’t arrived on 21st. I have emailed, I have requested a call back and heard nothing back. I logged onto live chat put in my details and nothing responded - three times!

Order UK-TC#P250136560 confirmed

I wish I’d read reviews before ordering with this company.

Do NOT USE at ANY COST

Order placed on the 10th December for pre Xmas delivery. Not despatched as of the 19th December, no communication despite emailing.

Now emailed multiple times and tried to call but no answer.

Do not use. They take the money on order as well.

DO NOT USE

I can't express how bad this company is!
Ordered an item and was listed as in stock . Would arrive est 1 week later . A full week later and no correspondence from company even though I emailed . Only due to me actually phoning them did they tell me they didn't have the item in stock and it would be 6 weeks expected delivery . This was for Christmas!!! I demanded a refund and was offered a discount on my next purchase . I will never deal with them again and would advise the same for everyone else. If they even had the curtesy to email to say the item was out of stock but so irresponsible at this time of year!!

Addition !!!
In response to their reply below . I would like to point out the product didn't disappoint me in delivery as it never wad delivered to me !! That's my point. To this date I still have not got my refund

Ordered an electronic chess set and had no notification of despatch and received no reply from customer services when trying to chase up order. Have requested a refund now awaiting reply to that request.

I had ordered what i thought to be a transformer cheetah which was more expensive but difficult to get hold of anywhere else. However, realised in minutes it wasnt the same thing. Tried to cancel and couldnt find anywhere to cancel. Contacted them by email given as customer services and they said would get back. I then received a text ssying they thanked me for my order and said would let me know when shipped. I know its going to arrive and i will have to send back and no doubt wait ages for refund if i get one, without constantly emailing.

Since posting this and another 2 messages to say processing my order, a real person has now emailed and will cancel and refund, so they do exist.

Paid £8 for delivery and it took ten days to arrive. Missed my nephew's birthday Delivered to wrong address.